I got a $590 false bill from Verizon'

I got a $590 false bill from Verizon'

There are 24 comments on the WTSP Tampa Bay story from Oct 21, 2007, titled I got a $590 false bill from Verizon'. In it, WTSP Tampa Bay reports that:

WTSP - Tampa Bay's 10 News - Tampa / St. Petersburg Local & State News - I got a $590 false bill from Verizon' Valrico, Florida A Valrico woman, who claims Verizon slapped her with $590 in false charges, has ...

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Fla regulates nothing

Saint Petersburg, FL

#21 Nov 7, 2009
chris in Virginia wrote:
Ive been a Verizon customer now for 5 years. 1 1/2 years ago I moved into an extended area for Verizon and ever since then Ive had nothing but problems. My biggest problem right now is that back in November I received a bill for over $1800 all which were for international calls. Every week, several times a week I have contacted Verizon. they insist that I made the call or one of my kids. Well, my kids have their own phones and my wife has one. The best Verizon would do for me is give me 25% off of the long distance charges. No! stop being so generous. Yesterday I spoke with a Lisa Williams an Verizon executive. At first she acted like she really care and she asked me if I made the calls and when I told her that I didnt she said "then dont pay it". Dont fall for this one. She listened a bit more and said to hold on so she could see what she could do for me. After about 10 minutes of being on hold all of the sudden a voice command was asking me for my billing zip code and phone number, this wonderfully useless lady just sent my call to customer service as all of them do. Oh, dont ever deal with their fraud department either. they will argue,insist that they are right and that there is no way they could be wrong. Anyway, back to Lisa Williams. When I tried to call her back all calls went to her voice mail.HHHMMM.... go figure. I have paid some of the bill but now they have shut my service off and state that they want payment in full, which is down to $843 But the kicer to this now is that they also say that I owe $278 for my current bill which I have yet to receive and my bill for monthly service for the past 5 years is and has been $180. This is the WORST company I have ever had to deal with. They lie, they cheat their customers, and have no desire to help their customers. Not sure on what to do. Ive hired an attorney and she gets the run around, I get the run around and Im stuck with a huge bill, over a $1000 in cell phones that I cant use. Another thing, back in September, I purchased the new Env by LG. I had problems with my other Lg so I figured I just get a new phone to get me tho]rough to April when my contract ran out. WRONG AGAIN. Thesales personsaid my contractwouldnt change since it has not ended. More BS from Verizon. I've been locked into another 2yr contract that now expires in Sept. 09. I highly suggest to anyone, and everyone not to become a Verizon customer.
Most likely when you moved to the "extended area" you are no longer dealing with verizon, you're dealing with another company that contracts with verizon for the use of their towers and equipment. Still verizon's duty to fix the issue but that is most likely the core of the problem. Contracts "always" change when you get a new phone, it's how they fund the service and make the phones affordable. Companies like metropcs do not do this and tmobile gives you the choice to pay full price, one year extension or two year extension...the longer you extend the cheaper the price so again...research is the key. A salesman will often tell you anything to get credit for the sale, sometimes they are lying and sometimes they just don't know the right answer and aren't motivated to ask. Nuff said.
government fails

United States

#23 Dec 4, 2010
texxs wrote:
I used to work for Verizon. Their billing pratices are like those of AOL's. Do NOT EVER let this company into your life in any way. They routinely overbill people. They even over-bill people who aren't customers sometimes.
Like AOL they get away with because individual consumers in America are too sheepish to sue (their words not mine, but they are true aren't they?).
Our state Attorney General is supposed to go after businesses like AOL and Verizon when they routinely break the law like this. But they aren't are they? Maybe they are taking campaign contributions instead.
Want this kinda stuff to change? Then demand your elected officials do their jobs and serve the public. NEVER vote Republican OR Democrat.


Well said!
Eve

Fountain Valley, CA

#24 Jan 16, 2011
I'm so disappointed with Verizon. I had no land line service for a month and my Internet with them has been down most of the time. Finally I got them not to charge me for that month since nothing, was working, still waiting to see those charges remove. I was going to cancel everything with them, but I was offered a great Fios package deal naturally I took it. Well I call to confirm my scheduled time for the updates and I came to find out that that deal never existed. I was completely lied to from one of the Verizon's Rep, just to stay with them and keep me from taking another company's offered. I questioned them, but I got nothing, all they say is sorry Ma'am for the confusion. I'm so disgusted by their business.
VERIZON VICTIM

Bedford, OH

#25 Apr 25, 2013
VERIZON ADDED $30 "UPGRADE FEE" TO MY BILL. i HAD MADE NO UPGRADES AND SO I CALLED AND THEY APOLOGIZED AND REMOVED IT. THEN 3 MONTHS LATER THE SAME CHARGE APPEARED AND THIS TIME WHEN I CALLED THEY SAID THAT THIER "OUTSIDE VENDOR" HAD AUDITED THE BILL AND REAPPLIED THE CHARGE. WHEN I BAULKED AT THIS "OUTSIDE VENDOR", THEY APOLOGIZED AGAIN AND SAID I TWAS A MISTAKE AND ONCE AGAIN REMOVED IT.
@@@@@@@@@@PEOPLE! CHECK YOUR BILLS EVERY MONTH FOR THESE BOGUS CHARGES@@@@@@@@@@

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