Patient complains, and clinic sees the light

After Cindy Long got a new prescription for glasses recently, she didn't see eye-to-eye with her HealthPartners optometrist. Full Story
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Thanks

Gillette, WY

#29 Apr 11, 2009
This is a very helpful, researched, and informative article. Would like more of these!
CT Optom guy

Glastonbury, CT

#30 Apr 11, 2009
Yooper wrote:
Doctor's need to realize that they are being focused at in terms of care. They have been and need to be in the contact of internal coding of their prescriptions or diagnoses, as these lead to payments, physians quality of service and how these pieces of information are interpreted by government agencies that will make considerations on the particular healthcare insitute or physician in particular
Huh??!!
CT Optom guy

Glastonbury, CT

#31 Apr 11, 2009
Optician wrote:
I cannot even believe that HP put up such a fuss over such a little thing. It takes all of five seconds to take a PD (pupilary Distance). We have digital PD's.
I work for a optical chain, we have had people come in and ask for a PD, with out ever giving it a second thought or even asking why, we have just done it.
The next time, any of you need your PD taken and your Drs. office won't do it. Try a retail optical chain. It doesn't cost anything to have a PD taken.
Shame on you HP for being so hard headed over something so little.
Do you also do walk-in bifocal/progressive heights? We get asked to do that also... we have to explain that it's impossible to do if they're ordering the frame online. And it DOES cost something to take a PD... if enough of those Rx'es walk out the door and order online, how long will it be before you get downsized out of a job?
Savvy shopper

United States

#32 Apr 11, 2009
I only wear glasses when my allergies act up and my itchy eyes hurt too much to wear contacts. I just got two pair of glasses at America's Best Contacts and Eyeglasses for $64. This store is way less expensive than any other place around town, plus you can buy insurance for kids glasses at $15 a pair to cover replacement if they break. My only issue with buying anything online is that you can't try it out first.
Sunflower

Saint Paul, MN

#33 Apr 11, 2009
Savvy shopper wrote:
I only wear glasses when my allergies act up and my itchy eyes hurt too much to wear contacts. I just got two pair of glasses at America's Best Contacts and Eyeglasses for $64. This store is way less expensive than any other place around town, plus you can buy insurance for kids glasses at $15 a pair to cover replacement if they break. My only issue with buying anything online is that you can't try it out first.
Obviously, not concerned about fashion if you are ok with America's Best. As for buying on line, go someplace expensive, take down the info on the bow and look up the frame online and buy. Not so hard.
doomster

Minneapolis, MN

#34 Apr 11, 2009
baltic wrote:
Dr. Nelson's comments are certainly petty and self-serving--not their "tradition" to give out this measurement to patients? As they say--my eye! He's sure happy this was brought to light? Sounds more like their profit motive was "brought to light".
This is just another way these jackels get the money to reward their CEO with bonus money each year. Just follow the money and it always ends up in HealthPartners pocket.
rpt

UK

#35 Apr 12, 2009
I have no knowledge of this particular optician or internet company, but in general the reason it is more expensive locally is that you are paying for a highly qualified optician to take very accurate measurements and use their knowledge and experience to advise you on the best choices. I don't see why they should do this for free - do any of you work for free?
If you are ordering over the internet you are cutting out this middle man, but if your prescription is complicated in any way you will get a much better result from a face-to-face dispense.
Also the spectacles should be adjusted to your face for a perfect and comfortable fit.
MFB

United States

#36 Apr 12, 2009
rpt wrote:
I have no knowledge of this particular optician or internet company, but in general the reason it is more expensive locally is that you are paying for a highly qualified optician to take very accurate measurements and use their knowledge and experience to advise you on the best choices. I don't see why they should do this for free - do any of you work for free?
If you are ordering over the internet you are cutting out this middle man, but if your prescription is complicated in any way you will get a much better result from a face-to-face dispense.
Also the spectacles should be adjusted to your face for a perfect and comfortable fit.
You are also paying for the lease of the property and outfitting the office/shop.
Optician

Saint Paul, MN

#37 Apr 12, 2009
CT Optom guy wrote:
<quoted text>
Do you also do walk-in bifocal/progressive heights? We get asked to do that also... we have to explain that it's impossible to do if they're ordering the frame online. And it DOES cost something to take a PD... if enough of those Rx'es walk out the door and order online, how long will it be before you get downsized out of a job?
As far as the bifocal measurement, we won't do it for the reasons that you mentioned. We have done the PD's on walk in people with outside RX's.
We don't charge for taking a PD. The next time they need an eye exam, where do you suppose they come to? That's right, they come to see our Dr.s, because of that one small act of giving them a PD for FREE.
Sarah D

Saint Paul, MN

#38 Apr 12, 2009
What I don't like about Health Partners optical is that they seem to sell nothing but designer frames. With designer frames you're paying more just for the NAME on the frames rather than the frames themselves.

And I sometimes wonder if opticians get a commission for the designer frames because some of the opticians at least are very reluctant to show you less expensive frames.

I badly need new glasses but I just can't afford $400 for them.

Since: Apr 09

Minneapolis, MN

#39 Apr 12, 2009
Fantastic information! Wow! Can anyone recommend a good on-line source? I haven't even gotten my eyes checked in a while. My vision is 20/30 with stignitism so it hasn't been too big an issue. I've had two pair of glasses in my life. The first pair I could tell they were doing something for the stignitism. The pair I got a few years ago - nothing and they were almost $400. I had a optician tell me one time he wouldn't even bother with glasses until my eyes got worse (if he were me). I lost track of the first pair of glasses almost as soon as I got them. The second pair, most of the time they're just sitting around doing nothing. I put them on when I drive at night just to tame down the headlights on other vehicles - otherwise I don't typically need them. The biggest threat to my eyes is the fact my husband likes putting in all low wattage lights to save on electricity. Just yesterday I had to take something I was reading near the window and use the daylight to read something. Yep, I'm going to take a stand on that and put in some high wattage where I need them. You can't do much if you can't see (because it's too dark). Otherwise, he's a good hubby. He doesn't read much so he doesn't understand. He also doesn't do things around the house that would require good lighting.
Owl Eyes

Saint Paul, MN

#40 Apr 12, 2009
Go to Costco. We purchased 3 pairs of glasses for my husband with a heavy prescription, no lines, reflective coating, transistions, a pair of readers and computer glasses all for $535. They were designer frames too.
blind as a bat

Cottage Grove, MN

#41 Apr 12, 2009
I was JUST at the eye dr. for a check and desperately need new lenses/frames as mine are undated by carbon dating (HAHA). My perscription is one step up from blind and lenses ONLY for regular prescription is $399. A bifocal which I am on the edge of is a whopping $639 for the lenses alone. I am so much more comfortable talking with someone about my specific needs and which frames work with my VERY thick lenses. While I may save online, I prefer face to face. My question is why don't insurance companies pay for lenses? Wheelchairs, hearing aids, canes etc are covered????? I understand some prescriptions may be more cosmetic tha others but folks, I am 20/400, ok. I would be just as handicap as a physically challenged person without a wheelchair. I would be home bound with out glasses and/or contacts but its not covered. WHY?
Optician

Saint Paul, MN

#42 Apr 12, 2009
blind as a bat wrote:
I was JUST at the eye dr. for a check and desperately need new lenses/frames as mine are undated by carbon dating (HAHA). My perscription is one step up from blind and lenses ONLY for regular prescription is $399. A bifocal which I am on the edge of is a whopping $639 for the lenses alone. I am so much more comfortable talking with someone about my specific needs and which frames work with my VERY thick lenses. While I may save online, I prefer face to face. My question is why don't insurance companies pay for lenses? Wheelchairs, hearing aids, canes etc are covered????? I understand some prescriptions may be more cosmetic tha others but folks, I am 20/400, ok. I would be just as handicap as a physically challenged person without a wheelchair. I would be home bound with out glasses and/or contacts but its not covered. WHY?
There are some insurances that does cover eyewear. You would have to check with your HR department to see if your employer offers vision benefits. Under some plans, lenses are covered annually (?), frames bi-annual.

I see your point about health insurance covering Lenses.
PGF

Saint Paul, MN

#43 Apr 12, 2009
Money, money. Real human beings.
CSS

Minneapolis, MN

#44 Apr 12, 2009
Just another chapter in the "Group Death"/"Death-Partne rs" epic about how to screw the customer.

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