Review: Z Wireless
Posted in the Bradshaw Forum
#1 Jun 21, 2012
I have never experienced customer service like theirs. They are rude, they lie to you and need new management badly. I have talked to many people who live here and refuse to go this store and take care of all there verizon needs online or over the phone.
#2 Apr 29, 2013
Z Wireless is garbage! Don't waste your time and or money in one of these stores! Just like the first guy said, they are RUDE, NO Customer service, they are not there to help at all. I will never walk into another on of their stores again!
#3 Mar 9, 2014
This review is for the Verizon Store in the Pavilion Shopping Plaza (where the Giant Eagle is located.)
We spent over an hour with a very nice salesman at this store and finally decided on an iphone 5s for $199 and a new contract. However, when we sat down to do the paper work, the cost grew to nearly $600! The price for Insurance alone was $200 up front with a $200 deductible.(Verizon charges $10/month) We finally left after they couldn't explain why, with a credit score of over 800, we should have to pay a security deposit of $125.
Now you might think we were in a Verizon store because a.) there is a huge "Verizon" sign above the entrance, and b) all the signage inside says Verizon, but you would be wrong. After calling Verizon the next day, we found out that this store is NOT NOT NOT a Verizon store but a Verizon dealer called "Z Wireless." Apparently, Verizon dealers can charge whatever they want, do not have to offer special discounts and pricing, and do not have to offer Verizon insurance.
Had we not been asked for a security deposit, we probably would have paid Z Wireless the price quoted, assuming that was the cost of doing business with the highest rated carrier in the area. In fact, anyone going into that store would have assumed they were paying standard "Verizon Prices".
But standard Verizon prices are actually much lower. On the phone with Verizon the following day, we purchased the phone, switched services, got a car charger, a new case, and a pack of screen savers all for under $170.(vs.$600 - that's 300%!)
Basically, this place is scamming uninformed consumers into paying what they THINK is standard Verizon pricing, and pocketing the 300% markup!
Why would Verizon allow their name to be used like this? I don't know - maybe dealers make them lots of money this way. I'd venture a guess that there are "dealer" stores for sprint and ATT as well.
I'm still angry about this. I don't usually write reviews, but I felt compelled to share my experience in order to help someone else avoid getting ripped off.
#4 Jun 5, 2015
Z wireless is a rip off they steal your money an there not a Verizon store there a dealer . When you pay with your credit card which is there policy you do . They put your name on a contract you are not told about an if you even change your phone number they will take the full price of the phone off your debit/ credit card without even notifying you. 400.00 all because I changed my number. They said I signed a contract umm no I signed to pay my bill never once was shown a contract like that only contract I was shown had Verizon on it .. The store manager didn't even know about this contract she had to look it up read it too an is trying to get my money back she's at a loss too . Not one employee knew about this so called contract !!
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