Review: Fel-Tech HAMMER DIVISION

Posted in the Boylston Forum

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Venture Construction

Cambridge, MA

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#1
Aug 10, 2012
 
This company has saved three of my hydraulic hammers where other shop in Massachusetts was at a loss on how to repair them. Great company, Honest, fair and well informed

Jerry Gagnon
Venture Construction
Concrete Recycling Inc

Gardner, MA

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#2
Dec 1, 2013
 
FEL-TECH Hammer Division is certainly a company that keeps their word. Recently I had a hydraulic hammer at a well known company located in Massachusetts. This company told me that they wanted $23,000 to repair my hydraulic hammer. I contacted FEL-TECH and they said they would inspect my hammer at no charge just to see if the other estimate was correct. I took the hammer from the other company and to my surprise, the power cell was never taken apart by this other company. HOW COULD THEY GIVE ME AN ESTIMATE??? In a rage, I took the hammer to FEL-TECH on my trailer. After the inspection, I was informed that the rebuild would only be $11,450.00. My hammer has been working each day for 4 months on a large project with no issues. FEL-TECH even called me every two weeks just to see if my hammer was operating as expected. They saved me over $11,000.00 and even made follow up calls after the sale. When I asked them why the other company wanted so much money to repair my hammer and they never even took it apart, FEL-TECH told me that their inspection services on hydraulic hammers are checked by two separate technicians and this is a way to double check each opinion on the repair. They even sent me pictures of the hammer after it was taken apart. They went on to tell me in some cases, there may be some companies that will tell you that they will install new parts just to earn a very nice profit. But the new parts are never installed. FEL-TECH could have charged me $15,000.00 or $20,000 and I would have paid it because I was so mad at this other company but, they were very honest and kept me informed every day with phone updates and pictures. If you are a contractor and want a fair deal I would call FEL-TECH. I can assure you that you will be very happy.

Bob Gentile
Concrete Recycling Inc.

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