Review: Island Counseling Ctr PC

Posted in the Boylston Forum

Ellen

Worcester, MA

#1 Mar 4, 2010
HI,

Wonderful group of people - relaxing and elegant waiting room. Very compassionate.
Worcester

Framingham, MA

#2 Mar 8, 2010
The doctors are great, but the receptionists are terrible. They're not even sure how to answer phones yet. Hopefully in the next few months they will figure out how to successfully book an appointment. The office management is worse than Prescott which is hard to imagine, but somehow they've done it.
Doug

Chicopee, MA

#3 Mar 9, 2010
I just called there to check on an appointment. They answered before the second ring and the office staff was friendly and helpful. I had an opening day appointment, and there was a just a little chaos. Overall, a pleasant experience.
LLG

Worcester, MA

#4 Apr 8, 2010
I absolutely agree with you. I have been a patient there for years and what I was told would be a more efficient practice has turned out to be a catastrophe in terms of reception answering the phone and NOT informing patients when there is an hour wait because they are overbooked. Already today I have called four times between 9 and 11:30 but not once has the phone been answered. RIDICULOUS. That being said, I adore my doctor and can't see myself switching because of poor office management. Maybe additional training is a good idea!!!
Worcester wrote:
The doctors are great, but the receptionists are terrible. They're not even sure how to answer phones yet. Hopefully in the next few months they will figure out how to successfully book an appointment. The office management is worse than Prescott which is hard to imagine, but somehow they've done it.
kmc

Auburn, MA

#5 Feb 2, 2011
Very difficult to get in touch with Pat Senior and she is one of the ownes. I had one appointment and the two follow up appointments where cancelled or resheduled by her office. I left her voice messages 4 times, talked to two receptionist who left her messages on her desk. I finaaly resort to going back to my primary care for medication. I guess they are more interested in making money with office visits than helping patients.
Worcester

Worcester, MA

#6 Feb 24, 2011
I have had a very pleasant experience and the stuff is WONDERFUL and very helpful. I understand they had problems with the phones but I think it will get better.
Worcester

Worcester, MA

#7 Jul 3, 2013
Any medical facility should not be advertising drugs video presentations in the waiting area. Even on the intake form they will not allow for form completion unless you submit to receiving Abilify coupons. Then when you get into Dr. Och's office in less than 5 minutes he is pushing another drug which he says is the latest and greatest.

Being professionally calm and attempting to push a drug with polite white gloves taints the entire practice.

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