Spillway overcharging customers

Posted in the Bowling Green Forum

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HarelyGal

Elizabethtown, KY

#1 Jun 11, 2012
My boyfriend and I stopped in Spillway this weekend for the Rory & Cory benefit. First time there. We had some wings and the waitress charged us a dollar for using a credit card. That is bad business! I know they are not charged a buck to run my card. Screw that! I will not be back!Service sucked, too!
Lovetoride

Lubbock, TX

#2 Jun 11, 2012
We were there too and I agree it does suck
business

Bowling Green, KY

#3 Jun 11, 2012
Sorry they have the best wings in town...
Crown royal

Elizabethtown, KY

#4 Jun 11, 2012
Yeah all the Chinese places are like that too. And nail salons. A lot of places are they just add it to their product prices and you never even know it. Spillway is awesome! You were at a benefit and if all you took from it was anger bc you got charged a little dollar then god please help your soul! Seriously! You sound pathetic being grown and on topix crying about one dollar! Cheap ass...
HarleyGal

Elizabethtown, KY

#5 Jun 11, 2012
Crown royal wrote:
Yeah all the Chinese places are like that too. And nail salons. A lot of places are they just add it to their product prices and you never even know it. Spillway is awesome! You were at a benefit and if all you took from it was anger bc you got charged a little dollar then god please help your soul! Seriously! You sound pathetic being grown and on topix crying about one dollar! Cheap ass...
Yes, I am a cheap ass. I participate in a chartiy event, gave money to the run and the Humane Society. Yes Cronw Douche, I must be a cheap ass!
NO! I just do not like to be taken advantage of! I guess you drinking that cheap Canadian shit makes you oblivious to what you are paying!
Hell, you going to stand there and let them charge you a buck to wipe your ass, too? Idiot!
whisker biscuit

Sebring, OH

#6 Jun 11, 2012
Crown royal wrote:
Yeah all the Chinese places are like that too. And nail salons. A lot of places are they just add it to their product prices and you never even know it. Spillway is awesome! You were at a benefit and if all you took from it was anger bc you got charged a little dollar then god please help your soul! Seriously! You sound pathetic being grown and on topix crying about one dollar! Cheap ass...
If they do, they are breaking the law and you can and should turn them in to the credit card company. They can give a discount to you if you pay cash, but they can't charge you a fee for using a card unless it only covers the use fee and they also have to post it somewhere so you know it is happening....
Spillway Owner

Evansville, IN

#7 Jun 12, 2012
First of all soory about the service but we are jsut a litte family owned bar that can only cook so much so fast when 60 bikes roll in.We do charge a dollar to overcome the cost of us running cards and processing fees alot of places do it and the reason is bc our cost is already so low on our prices that it helps cover it when i get charged to run credit card.I'm sorry bout ya'lls experience at Spillway but honestly I don't pay much attention to people that get on a gossip website and hide behind a false name because they are either tied in with another bar or resturaunt and trying to make us look bad or don't have anything better to do.I guarantee we do more for our customers and are cheaper on prices than anywhere in BG.Next time you come in let me know I'll n
knock off the dollar charge and jack up my beer or food price.Only reason I'm on this website is bc somebody told me bout comment.
to the owner

Liberty, KY

#8 Jun 12, 2012
i agree with everything you wrote. except the part where you are degrading people for not using their name on a gossip website. you didn't use your name. lmao
whisker biscuit

Sebring, OH

#9 Jun 12, 2012
Spillway Owner wrote:
First of all soory about the service but we are jsut a litte family owned bar that can only cook so much so fast when 60 bikes roll in.We do charge a dollar to overcome the cost of us running cards and processing fees alot of places do it and the reason is bc our cost is already so low on our prices that it helps cover it when i get charged to run credit card.I'm sorry bout ya'lls experience at Spillway but honestly I don't pay much attention to people that get on a gossip website and hide behind a false name because they are either tied in with another bar or resturaunt and trying to make us look bad or don't have anything better to do.I guarantee we do more for our customers and are cheaper on prices than anywhere in BG.Next time you come in let me know I'll n
knock off the dollar charge and jack up my beer or food price.Only reason I'm on this website is bc somebody told me bout comment.
What part of the statement that you can't charge someone for using a credit card do you not understand? It is illegal. So the next time I come, I'll make a point of using my card to make sure you are not doing it.

What part of the statement that you can't charge someone a fee for using their credit cartdo you not understand.
Spillway_ Robert Baxter

Evansville, IN

#10 Jun 12, 2012
I go to places all the time that charges to use credit card.
DoPeY

Bowling Green, KY

#11 Jun 12, 2012
I'll just leave this right here....

http://www.merchantcouncil.org/merchant-accou...
??

United States

#12 Jun 12, 2012
to the owner wrote:
i agree with everything you wrote. except the part where you are degrading people for not using their name on a gossip website. you didn't use your name. lmao
where did he degrade people for no names. 1st, he said to the people, which is not degrading, it's pointing out. 2nd, if he used his name, most people wouldn't know he was the owner.
wow2

Canton, OH

#13 Jun 12, 2012
DoPeY wrote:
I'll just leave this right here....

http://www.merchantcouncil.org/merchant-accou...
this just got
Interesting lol
Blue Valium

Hollywood, FL

#14 Jun 12, 2012
I would rather go to the spillway and let them charge me the $1.00. I always get good service there and have always been taken care of. That's my hometown bar and the only place to go. Thanks Robert and staff
dont know hooey

Liberty, KY

#15 Jun 12, 2012
ooooooooooook. to all you customers. i don't care if its best buy or wal mart or the spillway. the customer pays for everything including the credit card fee. the customer pays the light bill the taxes the labor etc. some business build the credit card fee into the prices and some charge the fee outright.
whisker biscut your lemonaid stand would fold after the first year in business. it is not illegal to charge the customer the bank fee. if it was there would not be any business that would take a card. as long as the business states it in some form (normally posted on a wall) that the fee is applied all is well. most merchant accounts charge up to two or three percent for the customer wanting to put thier fee on plastic. please don't forget that it is a priveledge for all involved to use the plastic. there are many places that only take cash. one of my favorites is a wing place in titusville florida called "dogs are us". no plastic there. only cash.
to the owners of the spillway. you can eliminate your merchant service fees by using a swiper that connects to your smart phone. pay pal is coming out with one. inuit already has one and there is another one called square reader. so you can eliminate your lan line that services your merchant reader, the monthly fee and your yearly fee. it works great. they charge a per swipe fee of three percent and i think even lower if you key in the debit number or visa versa. ive already done this saving my company thousands a year.
and this one is to the person with the name ??
don't get your panties in a wad. i'm on the side of the business owner. but to answer your question he or she said that he doesn't pay attention to people who get on a gossip site and don't use thier name. and he would not be on here at all if he had not been tipped about it. that implies that he is above the mainstream on here. i was pointing out that he/she did not use his/her name during that post.
the spillway is an asset to our community. it has a great reputation. i have never been there personally nor do i know the owners. well i take that back. i met him at the bank once, he was walking in and i was walking out. i have heard great great great things about thier product and thier service. i have no doubt that man would reach into his pocket and give that dollar back if it means good customer service. and i'm sure if you did deep into it you will find they give to charities and kids needing money to sponsor thier ball teams. i've never read where the spillway has the atmosphere of a redneck tavern filled with fights and shootings i.e. lava lounge, bettys place etc. as a matter of fact i have heard its the best place in bowling green to get wings.
reaper

Fort Lauderdale, FL

#16 Jun 12, 2012
Don't ever run a tab there either.

Since: Jun 12

Lubbock, TX

#17 Jun 12, 2012
I'm not going back to Smokey Pig. They think they can just round your ticket up for no reason. I'm all for it happening if they are going to give that difference to a charity but these people just do it for no apparent reason. I will never go back.
wtf

Bowling Green, KY

#18 Jun 12, 2012
kelleymr wrote:
I'm not going back to Smokey Pig. They think they can just round your ticket up for no reason. I'm all for it happening if they are going to give that difference to a charity but these people just do it for no apparent reason. I will never go back.
I'm sure they will miss your Whiney ass
Silly

Bowling Green, KY

#21 Jun 13, 2012
Spillway Owner wrote:
First of all soory about the service but we are jsut a litte family owned bar that can only cook so much so fast when 60 bikes roll in.We do charge a dollar to overcome the cost of us running cards and processing fees alot of places do it and the reason is bc our cost is already so low on our prices that it helps cover it when i get charged to run credit card.I'm sorry bout ya'lls experience at Spillway but honestly I don't pay much attention to people that get on a gossip website and hide behind a false name because they are either tied in with another bar or resturaunt and trying to make us look bad or don't have anything better to do.I guarantee we do more for our customers and are cheaper on prices than anywhere in BG.Next time you come in let me know I'll n
knock off the dollar charge and jack up my beer or food price.Only reason I'm on this website is bc somebody told me bout comment.
Pretty lame response.
Never been there and this response reinforces my not going. I love wings too. Oh well, there's more than one filling station on a corner for a reason.
LOL

Frankfort, KY

#22 Jun 13, 2012
I've ALWAYS had great service & food at Spillway! I think it would be nice if it were posted (and it might be) I was never aware that I was being charged $1.00 for using my card but since I never carry much cash on me I would pay it. I think this is being blown out of proportion, either you go back or you don't is your decision but no need in coming on here & bad mouthing a business. Just my opinion!

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