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what is up with that

Russellville, KY

#1 Mar 24, 2012
So did anybody else know they charge a cover fee at gattiland?? well, apparently they do. I just went in to celebrate my daughter's birthday. I was greeted by the most pleasant manager with a nice sarcastic "so what are we doing today?". No welcome to gattiland, nothing nice like you would expect. I had intentions of setting down our cake and coming back to buy buffets. My boyfriend went to purchase his and my daughter's, but was told I had to get one too eventhough I was not going to eat a bite. I bit the bullet and went ahead and purchased one. Is this ethical? Should I have refused to pay? She said they implemented the policy 8 months ago, but I have been in there several times in the past few months and my boyfriend and daughter only ate. Not to mention, there is no sign indicating this is a policy.
hey

Bowling Green, KY

#2 Mar 24, 2012
what is up with that wrote:
So did anybody else know they charge a cover fee at gattiland?? well, apparently they do. I just went in to celebrate my daughter's birthday. I was greeted by the most pleasant manager with a nice sarcastic "so what are we doing today?". No welcome to gattiland, nothing nice like you would expect. I had intentions of setting down our cake and coming back to buy buffets. My boyfriend went to purchase his and my daughter's, but was told I had to get one too eventhough I was not going to eat a bite. I bit the bullet and went ahead and purchased one. Is this ethical? Should I have refused to pay? She said they implemented the policy 8 months ago, but I have been in there several times in the past few months and my boyfriend and daughter only ate. Not to mention, there is no sign indicating this is a policy.
Are u sure he even worked there? I've never encountered this.
yes

Russellville, KY

#3 Mar 24, 2012
of course she worked there. she was behind the counter and being incredibly rude. i've never had this type of issue before either. it was a sour enough of an incident that i will not be back.
yes

Russellville, KY

#4 Mar 24, 2012
and it was a manager, who should have been way more nice to begin with.
whatever

United States

#5 Mar 24, 2012
Its a buffet. You expect to get in and not pay?? How does she/he know if you eat or not? And if you went to celebrate a b-day party, you have to pay anyway. So you should have paid for the party.
whatever

United States

#6 Mar 24, 2012
And no I don't plan to boycott them. When I go there I eat. Most people don't go to a restuartant unless they plan to eat.
Seriously

United States

#7 Mar 24, 2012
I've seen people come in and celebrate birthdays without being in the back room. That is total crap you say I would have to pay for a birthday party. It's a public place and I have that right. And no, not everyone wants to stuff their face with pizza. I was treated very rudely from the get go. Have you ever been to a restaurant like longhorn with a group and didn't eat, but were still forced to pay? I've been to plenty of buffets and haven't eaten and not paid without any trouble. I was treated very, very rudely and plan to never come back. I was in there every Sunday, that will no longer happen.
whatever

United States

#8 Mar 24, 2012
Last time I checked, longhorn isn't a buffet nor does it do birthday parties. If you don't want to "stuff your face" with pizza, I wouldn't go to a pizza buffet dummy. And I'm sure they don't really care if you don't come back. In fact, they are probably thrilled because you sound like a rude smart ass yourself. If your looking for a free birthday party, maybe you should try doing it at home or the park. Just because something is a public place doesn't mean free. Its a buffet. How do they know your not some cheap fat ass who wants to pay for a kids beffet and eat off their childs plate.
Seriously

Russellville, KY

#9 Mar 24, 2012
My daughter loves Gattiland and I just wanted her and a few of my family members to come and celebrate with her. The only reason I was there was because she enjoys it. And no, longhorn isn't a buffet, but you can sit in there with a group if you want and not be charged. In fact, they bring you free ice cream if it is your birthday and sing you a nice little tune.. And this birthday was in no way "free". My family paid for buffets and a ton of games. If I was a cheap ass I would have celebrated at home.
Seriously

Russellville, KY

#10 Mar 24, 2012
If I was rude it was because I was treated rudely to begin with
Seriously

Russellville, KY

#11 Mar 24, 2012
I was treated with disrespect. Bottom line.
really

New Albany, IN

#12 Mar 24, 2012
I haven't been out there in a long time. They should post something if they are going to charge u to b there. A friend of mine was having a birthday party there. Even if the parents weren't going to eat they were still going to b charged. I understand not wanting people to share the buffet, but I shouldn't be charged for something I'm not eating. Not all parents feel comfortable just dropping their kid(s) off. They could give u a ticket to show if u have a plate when an employee walks by
seriously

Russellville, KY

#13 Mar 24, 2012
and if you want to go ahead and feel more like a jerk, my daughter's birthday was last weekend and we had a party planned out, but she got the flu. This was a last minute thing and I thought "hey, let's take her to gattiland, she loves that place. this can make up for her missing her party last weekend".
seriously

Russellville, KY

#14 Mar 24, 2012
really wrote:
I haven't been out there in a long time. They should post something if they are going to charge u to b there. A friend of mine was having a birthday party there. Even if the parents weren't going to eat they were still going to b charged. I understand not wanting people to share the buffet, but I shouldn't be charged for something I'm not eating. Not all parents feel comfortable just dropping their kid(s) off. They could give u a ticket to show if u have a plate when an employee walks by
Thank you! There is nothing posted stating I would have to pay just by being there! It wasn't like I was there with just my daughter either, my family bought buffets too! and plenty of games.
whatever

United States

#15 Mar 24, 2012
Okay your not cheap but you go to longhorn on your birthday and eat nothing but the free ice cream they bring to you?? Whatever. And friends and family can celebrate and enjoy her birthday just as much somewhere else. For example, chuckee cheese. It has games and pizza for those who do want to eat and its not a buffet so they don't charge everyone for coming through the door. All I'm saying is have a little common sense before b!tching about something. They don't know if you eat or not. They aren't going to follow you around so you should have to pay like everyone else. If you don't like it go somewhere else. Its a pizza buffet and game room. That's how they make their money. If they let you in for free, then I want in forn free and so does everyone else. And then guess what?? No more mr gattis because without a profit they are going out of business. That's how it works. And as for longhorn, I wouldn't know because I usually don't go to restuarants just for the hell of it. I have better things to do then go watch others eat.
whatever

United States

#16 Mar 24, 2012
Nobody expects parents to drop their kids off either. But most parents bring their children to a place like that assuming they will have to spend money for food, drinks, and games. If it bothers you or the other parents so much you shouldn't have her birthday parties there. Duh!! You can go to the bowling alley, chuckee cheeses, the park, the movies, or at home. I've even took my child to birthday parties at hotels so the children could swim. And no I didn't drop her off and leave her!
Seriously

Russellville, KY

#17 Mar 24, 2012
You are totally being rude and absolutely ridiculous. I didnt mean i just go to longhorn and get free ice cream, you eat your meal too, but others can attend because they love you and want to celebrate with you even if they arent eating. I was under the general notion that you could celebrate without reserving a room. I've seem people do it before. The inconsistency of this policy is what disturbed me the most. I've been in there plenty of times without buying the buffet with my boyfriend and daughter. And do you know what is going to cause Mr. Gatti's to be no more???? People being treated as I was
today.
Seriously

Russellville, KY

#18 Mar 24, 2012
It's not so much the policy, but more of how we were treated as soon as I walked in there. And how unprofessional it was that your employees were talking smack within earshot of my family. You are well in your way of running this business into the ground
Besimple

Louisville, KY

#19 Mar 24, 2012
I agree- If my child is invited to a party & I were to take him there to attend, I absolutely do not expect to pay just to be in the building. We have been to Ryan's many times and my son has already eaten or is not hungry & we don't have to pay for him. Same at pizza hut during their buffet hours. So, no, I do not believe you should be required to pay if one of a group isn't going to eat. It's not as tho 10 of ya went in & had a party & no one ate. What if u had been allergic? Would the restaurant rather the other 9 ( for example) in a group of 10 not come & spend money there for a party? I would say as a company , some is better than none. I agree- u should not have been treated that way. And considering everytime I have been there it's young kids being rude, I can believe you were treated rudely.
really

New Albany, IN

#20 Mar 24, 2012
whatever wrote:
Nobody expects parents to drop their kids off either. But most parents bring their children to a place like that assuming they will have to spend money for food, drinks, and games. If it bothers you or the other parents so much you shouldn't have her birthday parties there. Duh!! You can go to the bowling alley, chuckee cheeses, the park, the movies, or at home. I've even took my child to birthday parties at hotels so the children could swim. And no I didn't drop her off and leave her!
The thing is, is that it hasn't always been that way. They changed the policy - fine I get that the economy sucks right now. But they could atleast post something on the counter when you walk in and be nice about it. There's no reason to be rude to a guest. Times are tough for everyone. My children like to eat and play games there. However my husband hates their food. So now we can't go as a family to a family type pizza buffet without spending extra money. It's not a themepark so there should not be an admission fee. They've lasted this long under the old policies so why be greedy

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