Review: Hartland Massage
Connie D

Litchfield Park, AZ

#1 Jul 1, 2012
I purchased a $70 one hour deep tissue massage for my daughter as a gift on 4.21.12. This was her first massage ever. Her appointment was 6.16.2012

My daughter stated they told her to get a Swedish massage. The massage lasted 30 minutes and my daughter felt like the therapist "didn't want to touch me". We both tried contacting management to complain and it took several days to get a response. Finally Brooke called and said a one hour massage was given and my daughter 'chose' Swedish. Brooke offered no type of refund, although she said "maybe 20% off another massage."

I don't live in Kentucky and my daughter's experience was so terrible she will never go back to that place again.

The services rendered were not what I paid for; I requested a full refund, didn't get it. I didn't even get an apology. How sad that my daughter's first massage experience was ruined by Hartland.
.

Bowling Green, KY

#2 Jul 1, 2012
Connie D wrote:
I purchased a $70 one hour deep tissue massage for my daughter as a gift on 4.21.12. This was her first massage ever. Her appointment was 6.16.2012

My daughter stated they told her to get a Swedish massage. The massage lasted 30 minutes and my daughter felt like the therapist "didn't want to touch me". We both tried contacting management to complain and it took several days to get a response. Finally Brooke called and said a one hour massage was given and my daughter 'chose' Swedish. Brooke offered no type of refund, although she said "maybe 20% off another massage."

I don't live in Kentucky and my daughter's experience was so terrible she will never go back to that place again.

The services rendered were not what I paid for; I requested a full refund, didn't get it. I didn't even get an apology. How sad that my daughter's first massage experience was ruined by Hartland.
how did she feel that they didn't want to touch her? They have to- its a massage! I got a half an hour Swedish massage and enjoyed every minute of it. Everyone was polite and it was very relaxing. The woman even told me to let her know if there was a specific area I wanted her to work harder on. Having a refund on a service that is already done should not have happened- they tried to accommodate. Sorry your daughter had a bad experience but I didn't and I will be going back.:)
Rub a Dub Dub

Bowling Green, KY

#3 Nov 25, 2012
Anyone else got an opinion?
Just Saying

Alliance, OH

#4 Nov 25, 2012
I've had numerous massages of various types there and have had nothing but excellent, professional service and positive experiences from multiple massage therapists and the office staff. Hartland Massage is my first choice for a massage and I'm very confident in the business operations and the massage therapists they have. I've also bought a number of gift certificates for family members and they too have only expressed how pleased they were with their experiences. Sounds like the daughter of the person that posted the thread may have ultimately agreed to most likely the therapists' suggestion of a Swedish massage as they are more of a relaxing and soothing style as a first experience verses a more aggressive deep tissue massage in which the technique has the potential to be somewhat uncomfortable during the massage and will most likely make you sore afterwards. Getting a deep tissue massage could skew one's opinion of their first experience and may deter them from wanting another or maybe she just wanted the Swedish over what her mom had purchased for her.

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