Review: Hartland Massage
Connie D

Tucson, AZ

#1 Jul 1, 2012
I purchased a $70 one hour deep tissue massage for my daughter as a gift on 4.21.12. This was her first massage ever. Her appointment was 6.16.2012

My daughter stated they told her to get a Swedish massage. The massage lasted 30 minutes and my daughter felt like the therapist "didn't want to touch me". We both tried contacting management to complain and it took several days to get a response. Finally Brooke called and said a one hour massage was given and my daughter 'chose' Swedish. Brooke offered no type of refund, although she said "maybe 20% off another massage."

I don't live in Kentucky and my daughter's experience was so terrible she will never go back to that place again.

The services rendered were not what I paid for; I requested a full refund, didn't get it. I didn't even get an apology. How sad that my daughter's first massage experience was ruined by Hartland.
.

Bowling Green, KY

#2 Jul 1, 2012
Connie D wrote:
I purchased a $70 one hour deep tissue massage for my daughter as a gift on 4.21.12. This was her first massage ever. Her appointment was 6.16.2012

My daughter stated they told her to get a Swedish massage. The massage lasted 30 minutes and my daughter felt like the therapist "didn't want to touch me". We both tried contacting management to complain and it took several days to get a response. Finally Brooke called and said a one hour massage was given and my daughter 'chose' Swedish. Brooke offered no type of refund, although she said "maybe 20% off another massage."

I don't live in Kentucky and my daughter's experience was so terrible she will never go back to that place again.

The services rendered were not what I paid for; I requested a full refund, didn't get it. I didn't even get an apology. How sad that my daughter's first massage experience was ruined by Hartland.
how did she feel that they didn't want to touch her? They have to- its a massage! I got a half an hour Swedish massage and enjoyed every minute of it. Everyone was polite and it was very relaxing. The woman even told me to let her know if there was a specific area I wanted her to work harder on. Having a refund on a service that is already done should not have happened- they tried to accommodate. Sorry your daughter had a bad experience but I didn't and I will be going back.:)
Rub a Dub Dub

Louisville, KY

#3 Nov 25, 2012
Anyone else got an opinion?
Just Saying

Alliance, OH

#4 Nov 25, 2012
I've had numerous massages of various types there and have had nothing but excellent, professional service and positive experiences from multiple massage therapists and the office staff. Hartland Massage is my first choice for a massage and I'm very confident in the business operations and the massage therapists they have. I've also bought a number of gift certificates for family members and they too have only expressed how pleased they were with their experiences. Sounds like the daughter of the person that posted the thread may have ultimately agreed to most likely the therapists' suggestion of a Swedish massage as they are more of a relaxing and soothing style as a first experience verses a more aggressive deep tissue massage in which the technique has the potential to be somewhat uncomfortable during the massage and will most likely make you sore afterwards. Getting a deep tissue massage could skew one's opinion of their first experience and may deter them from wanting another or maybe she just wanted the Swedish over what her mom had purchased for her.
BAnnjean

Saint Peters, MO

#5 Jan 19, 2016
I tried to schedule a couple's massage here multiple times but was unable to due to their being understaffed. I had even bought a gift card, but was unable to use it. Would not recommend.
Harry Baulsache

United States

#6 Jan 19, 2016
Do they give a "happy ending?"
Beware

Bowling Green, KY

#7 Jan 19, 2016
They habitually cheat you on time. When I pay for a 60 minute massage for example, I expect 60 minutes start to finish. I always arrive early, but they do not come into room for 10-15 minutes and they end massage 10-15 minutes early. Too many other places to go to be bothered by Hartland Massage ripping me off!
bellas

Covington, KY

#8 Jan 19, 2016
If you are not pleased you should try bella salon and spa. I've gone there multiple times for massages and they are always amazing and very attentive. Lara is my favorite.
yomomma

Bowling Green, KY

#9 Jan 20, 2016
Beware wrote:
They habitually cheat you on time. When I pay for a 60 minute massage for example, I expect 60 minutes start to finish. I always arrive early, but they do not come into room for 10-15 minutes and they end massage 10-15 minutes early. Too many other places to go to be bothered by Hartland Massage ripping me off!
I love Hartland Massage ! I've never had a bad experience. Not sure what your talking about on time, they set a timer and like stated before they even ask if you have target areas you want done longer or just an overall massage . Swedish was probably recommended because deep tissue more or less works into a problem muscle and can have you feeling sore right after but totally works out the knots. I've requested Brooke , she has amazing hands ! Very thoughtful and considerate. Takes all my needs and wants at the beginning of the session and works her magic ! All staff are very professional and make you feel comfortable. I also have been given gift certificates, that's actually how I began my visits and have been so impressed that I purchase them now for family and friends. I just hate it when you get someone on here who writes negatively and hasn't even experienced this type of paradise, going off the word of somebody who didn't even know what they wanted or what to expect . I just think some will complain about anything and everything and others just want something free after they sat there for an entire session ! Trust me if I didn't not agree with or had issues with something I would had spoke up ! Keep up the great work ladies at Hartland Massage! You will always have a customer with with me and all I know !
Hatecomplainers

United States

#10 Jan 20, 2016
BAnnjean wrote:
I tried to schedule a couple's massage here multiple times but was unable to due to their being understaffed. I had even bought a gift card, but was unable to use it. Would not recommend.
Hartland's gift certificates are good for a FULL YEAR so surely you could have gotten in for a couples massage I that amount of time.. Yes, Saturday appointments book up fast but if u plan your massage in advance you shouldn't have had trouble. Seems like you just want to blame someone else for your laziness.
Hatecomplainers

United States

#11 Jan 20, 2016
Beware wrote:
They habitually cheat you on time. When I pay for a 60 minute massage for example, I expect 60 minutes start to finish. I always arrive early, but they do not come into room for 10-15 minutes and they end massage 10-15 minutes early. Too many other places to go to be bothered by Hartland Massage ripping me off!
Didn't come in the room for 10-15 mins?? Stop lying! If that happened and you didn't get off the table to see why your therapist wasn't coming after a min or two then that's your fault for not saying something!! You are just wanting to complain about something. NO massage therapist would leave you on a table for 10-15 mins before the massage! I always go to Hartland massage and get nothing but the best service and they NEVER short me on time.
Truth hurts

Bowling Green, KY

#12 Jan 20, 2016
Hatecomplainers wrote:
<quoted text>
Didn't come in the room for 10-15 mins?? Stop lying! If that happened and you didn't get off the table to see why your therapist wasn't coming after a min or two then that's your fault for not saying something!! You are just wanting to complain about something. NO massage therapist would leave you on a table for 10-15 mins before the massage! I always go to Hartland massage and get nothing but the best service and they NEVER short me on time.
Ouch!!! I think someone hit a nerve. The word was already out that they cheat you on time.

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