Mark,Hi Everyone, I work for Skybeam as the Director of Technical Support. We appreciate your comments and feedback. There's a lot that goes into a merger and changes are never easy but we are committed to our customer experience being the absolute best and invite you to contact me @ [email protected] Regards, Mark
As a director, I want you to know I went through a solid 7 months of nonsense with your company. We left Skybeam long ago for LP because of your poor customer service and performance. We were absolutely delighted with LP until... in comes Skybeam again. As soon as your company stepped in, my internet became unstable/unusable for MONTHS. I know how/why it got fixed (I was very not nice finally) and thankfully I am a Network engineer so the stupid suggestions made by your phone techs got shut down before you had me rewiring my house/replacing hardware.
The simple facts were you over subscribed for your pipe. It was obvious, I proved it and got moved onto a decent node. That cost you a alot of money in tech time which could have been avoided by simply hiring/spending the correct money to develop infrastructure that is appropriate to your plans.
If Quest had high speed available to me, I would drop you instantly.