Review: Aldape Sprinkler Service
Posted in the Boise Forum
#1 Mar 21, 2013
We used Aldape Sprinklers to blowout our sprinklers in the Fall. The following spring we found a large soggy spot in our grass and a split pipe under our backflow valve. After calling Aldape about the problem they admitted they had seen a leak in the turn off valve the previous fall but had failed to tell us about it because the sprinkler blowout season is "very busy." As a consequence water got into our system, froze and then burst the pipes. When we alerted Aldape to the problem they refused to even come out and assess what had happened. They told us to "get a plumber" because it wasn't a problem with the sprinklers. This company does not stand by its work. I will never use this company again and could not in good conscience recommend that anyone else use it either.
#2 Mar 23, 2013
Great Job! Very prompt and professional. Highly recommend!
#3 Mar 27, 2013
We started using Aldape Sprinkler Service in 2009 and have been completely satisfied with their repairs and the service they have provided us. This company is honest and fair.
#4 Mar 28, 2013
To 1601 Boise:
Let me start off by re-explaining to you how a sprinkler system is set up and how blowing it out works.
A sprinkler system is set up by tying into a properties main water line, below the frost level, and running a separate line to run the system. At this tie-in point a main sprinkler valve is installed, and typically a drain valve, as well. This main sprinkler valve allows you to shut down the sprinkler system without shutting down the water to the house. Hence, in the fall when the temperatures begin to drop, you can shut down the sprinkler system,(turn off the main sprinkler valve), open the drain, and blow them out. As I have already explained to you, the first thing that happens when we blow out a sprinkler system is that we shut the water going to your sprinkler system off. This is an essential first step, as it is impossible to hook the Air Compressor to the system, or for that matter do any of the additional steps, without first turning off the water.
Now let’s get into your complaint.
1. You claim you used us to blow out your sprinklers in the Fall. This is correct. You actually had us blow your system out on November 16th. The date is relevant as there were several consecutive days of freezing temperatures around October 25th. In-fact, during the week leading up to the blowing out of your system the temperature was consecutively in the teens. This also explains why we noticed that your above ground backflow device (not your turn off valve) was leaking.
2. You claim that we admitted that,“we had seen a leak in the turn off valve”. This is Not True! I informed you that we noticed that your backflow device was leaking. This was resolved when we shut down your system using your turn-off valve,(the main sprinkler valve in the ground). No more water to the system = no more leak.
3. You claim that I stated that we “failed to tell you about it because the sprinkler blowout season is "very busy””. This is Not True! I said that that “I apologize if you were not told you about it, as I had taken the time to note it on the schedule for that day and that typically the information is passed along”. I also told you that the leak was resolved when we shut down your system using your turn-off valve,(the main sprinkler valve in the ground). I repeat - No more water to the system = no more leak.
4. You state the following,“As a consequence water got into our system, froze and then burst the pipes.” This is Not True! It’s not even physically possible. The only way water can get into your system after we shut it down using your turn-off valve,(the main sprinkler valve in the ground), is if someone turned it on. We do not turn systems back on until requested by our customers to do so. Additionally, you told me that you hadn’t turned the system back on. Which leads us to number 5, below.
5. Given the fact that you told me that you had not turned your sprinklers back on yet. And, given the fact that we had not turned your sprinklers back on. Combined, with the fact that your leak did not appear until around March 20th, when you called, I assessed that your leak was coming from your main water line and not your sprinklers. You asked if we could repair the main water line, and I told you we could not, because the law requires a licensed plumber to do main water line repairs. I then suggested that you call a plumber for your main water line.
The only way you could have a leak in your system is if the water was turned back on. If that was due to something we did, the problem you described would have manifested itself in November or December. Not four months later in the 3rd week of March.
#5 Mar 31, 2013
I called 4 different sprinklers before someone actually answered the phone at . I was pleasantly supprised when I actually got a live voice at Aldape Sprinkler Service. I was happy to finally get my questions answered and an appointment to set my leaking sprinkler system fixed. The repair was fast and at a reasonable price. I really like this company, and since that first call, I have used them for many years now.
#6 Apr 19, 2013
Perfect timing, good quality of work, good follow up, Mike seems care a lot about customer service and he knows his trade. Thank you for a job very well done.
#7 Sep 27, 2013
Mike strives to do his absolute best for you. He obtains the best materials, offers great suggestions, and really works hard to ensure you are happy. I had several companies bid for the job (stone patio with a pergola, built in grill, fire pit, landscape clean up). The prices varied so much, it was hard to pick one and know if it was the right thing to do. I am so happy I picked Aldape Sprinkler Service, Landscape & More. They were not the cheapest - but I do think they were the best choice for high quality work.
#8 Apr 28, 2014
I just spoke with an incredibly RUDE woman on the phone named Cindy. I paid them for a sprinkler blow out last fall and im not even sure if they did it. I never recieved an invoice or a receipt. I just turned my sprinklers on and there are breaks everywhere all the way back to the main. Cindy didn't even care that because of her negligence it is costing me thousands. She didn't even offer an apology. I will never do business with them again and incourage everyone else to do the same.
#9 Aug 4, 2014
They were terrible to work with!! I would never recommend this company to anyone!!
He was supposed to fix a valve on my sprinkling system. He came out and tried to fix my old valve, after a few hours on the phone asking for help, he decided to replace the old valve. He also rewired the entire system, which didn't need to be done, and then didn't check to see if it was working.
I called him when I got home because the new valve he installed was leaking. He told me to try tightening it by myself. I also told him three of the zones were not kicking on when I turned on my sprinkling system that previously worked before he came out.
I called the office and she told me she would call me back, which she never did.
Meanwhile my grass is dying since the sprinkling system did not work. I had to call another company to come fix his work. They had to completely rewire all the "new" wiring he just did, and fix the valve he installed. It was leaking because he installed the valve incorrectly and the "new" wiring he did wasn't correct. It didn't have a solid ground and had to be completely redone.
I called the office back and told her all of this information. She again told me she would call me back. Which she never did.
I then got a very large bill in which they only took off $58. He did not fix anything, in fact he made it worse and I had to pay another company to come fix what he had done. They will not deduct anymore due to his lack of knowledge and laziness. The part he installed was only a $20 part, and the rest of the original $300 is untrained labor.
They were terrible! Now I have to pay twice the amount of money to fix one valve.
DO NOT USE!!!
#10 Mar 5, 2015
After a straight week of freezing and below freezing temperatures, and while snow was falling, Brock realized that he had better join the party and get his sprinkler system blown out. That's right, on November 18th he decided to call for a sprinkler blowout. Our scheduler informed him that the next available day we had open for a winterization in his area, was November 26th (we schedule on a first come, first serve basis. Based on where you are located). After some time trying to push his way to the front of the line, in front of the customers who scheduled before him, he accepted his scheduled service date, and went on with his life's priorities.
Notwithstanding the temperature being 17 °(well below freezing), on November 26th, our tech performed the blowout as contracted. When performing the service our tech noted that the backflow and drain valve had both cracked due to the current and previous freezing temperatures. Our tech had to spend extra time thawing out the valves and backflow, so he could save the rest of the Customers Sprinkler System. The existing damage was noted on the schedule and on December 4th a Paid Invoice/Receipt with the damage noted was mailed to the Customer.
April 28, 2014 - customer calls our office in a tirade, because his Backflow is broken and his pipes are leaking and demands that we reimburse him. Notwithstanding his condescending attitude and snide comments. Cindy, the woman who answers our phone, took the time to research our blowout schedule, phone log and quick books found that, as stated above, this customer called in on November 18th and scheduled his blowout for November 26th. When she explained this to him, he had more snide comments to make, going on and on about having to wait a week to get the blowout done. She then reiterated that he was scheduled for the next available day, and which he was ok with that day at the time he made the appointment, and that he should have called sooner. At which time he hung up on her and went on to bash us on the internet.
The moral to this story is as follows:
1st, don't wait until the last minute to call to schedule your appointment for a sprinkler blowout. It makes absolutely no sense to put it off once you stop watering;
2nd, if for some reason you do wait until late November, don't expect next day service, your not the only one who has hasn't had this done yet. The slots for this service fill up quickly, and the waiting line grows as a result. We do our best to accommodate people however; there are only so many hours in a day.
And finally 3rd, if you are late, in getting this service done, bear in mind: It is your responsibility to take the steps necessary to make sure you get your sprinklers winterized before it freezes. Don't blame the folks who try to help you for your failure to properly prioritize your life. if it wasn't for us, your system would have had even more damage. Take a little personal accountability.
Since: Mar 15
#11 Mar 8, 2015
They did an excellent job on our sprinkler system. Even though it took longer than expected, we are so relieved it is now working properly. Alan also showed me how to program the system and understand it. If anything went wrong with the system again, I would whole-heartedly call them!!! Thank you so much!!!!
#12 Tuesday Apr 14
This company is a joke. If you don't want to need repairs because of faulty blowouts - stay away. They don't follow up on their claimed warranty.
#13 Tuesday Apr 14
A complete prime example of this company not taking accountability for their faulty blowouts. When all my neighbors and I had our sprinklers blown off within the same three day timeframe I am the only one that used this so-called company and I am the only one that had a problem.
Add your comments below
|jews||May 2||The real zeke||1|
|Are there Racist in Idaho? (Jan '09)||May 1||Robin Bishir||528|
|Support Women’s and Children’s Alliance at Worl...||Apr 28||Michael Strickland||1|
|#FREE First Friday Lunch! at NLP ...||Apr 27||Michael Strickland||1|
|Boise Immigration Rally Draws Hundreds, Call fo... (May '13)||Apr 22||The real zeke||196|
|Suspect in Custody After Six Hour Standoff in N...||Apr 22||mother of Carlos||1|
|We Want IN-n-OUT Burgers To Build In Idaho (Apr '09)||Apr 20||Klena78||40|
Find what you want!
Search Boise Forum Now
Copyright © 2015 Topix LLC