Review: Aldape Sprinkler Service

Posted in the Boise Forum

Comments
1 - 9 of 9 Comments Last updated Monday Aug 4
Anonymous

Boise, ID

#1 Mar 21, 2013
We used Aldape Sprinklers to blowout our sprinklers in the Fall. The following spring we found a large soggy spot in our grass and a split pipe under our backflow valve. After calling Aldape about the problem they admitted they had seen a leak in the turn off valve the previous fall but had failed to tell us about it because the sprinkler blowout season is "very busy." As a consequence water got into our system, froze and then burst the pipes. When we alerted Aldape to the problem they refused to even come out and assess what had happened. They told us to "get a plumber" because it wasn't a problem with the sprinklers. This company does not stand by its work. I will never use this company again and could not in good conscience recommend that anyone else use it either.
J_Sinclair

Boise, ID

#2 Mar 23, 2013
Great Job! Very prompt and professional. Highly recommend!
Anonymous

Boise, ID

#3 Mar 27, 2013
We started using Aldape Sprinkler Service in 2009 and have been completely satisfied with their repairs and the service they have provided us. This company is honest and fair.
Aldape Sprinkler Service

Boise, ID

#4 Mar 28, 2013
To 1601 Boise:
Let me start off by re-explaining to you how a sprinkler system is set up and how blowing it out works.
A sprinkler system is set up by tying into a properties main water line, below the frost level, and running a separate line to run the system. At this tie-in point a main sprinkler valve is installed, and typically a drain valve, as well. This main sprinkler valve allows you to shut down the sprinkler system without shutting down the water to the house. Hence, in the fall when the temperatures begin to drop, you can shut down the sprinkler system,(turn off the main sprinkler valve), open the drain, and blow them out. As I have already explained to you, the first thing that happens when we blow out a sprinkler system is that we shut the water going to your sprinkler system off. This is an essential first step, as it is impossible to hook the Air Compressor to the system, or for that matter do any of the additional steps, without first turning off the water.
Now let’s get into your complaint.
1. You claim you used us to blow out your sprinklers in the Fall. This is correct. You actually had us blow your system out on November 16th. The date is relevant as there were several consecutive days of freezing temperatures around October 25th. In-fact, during the week leading up to the blowing out of your system the temperature was consecutively in the teens. This also explains why we noticed that your above ground backflow device (not your turn off valve) was leaking.
2. You claim that we admitted that,“we had seen a leak in the turn off valve”. This is Not True! I informed you that we noticed that your backflow device was leaking. This was resolved when we shut down your system using your turn-off valve,(the main sprinkler valve in the ground). No more water to the system = no more leak.
3. You claim that I stated that we “failed to tell you about it because the sprinkler blowout season is "very busy””. This is Not True! I said that that “I apologize if you were not told you about it, as I had taken the time to note it on the schedule for that day and that typically the information is passed along”. I also told you that the leak was resolved when we shut down your system using your turn-off valve,(the main sprinkler valve in the ground). I repeat - No more water to the system = no more leak.
4. You state the following,“As a consequence water got into our system, froze and then burst the pipes.” This is Not True! It’s not even physically possible. The only way water can get into your system after we shut it down using your turn-off valve,(the main sprinkler valve in the ground), is if someone turned it on. We do not turn systems back on until requested by our customers to do so. Additionally, you told me that you hadn’t turned the system back on. Which leads us to number 5, below.
5. Given the fact that you told me that you had not turned your sprinklers back on yet. And, given the fact that we had not turned your sprinklers back on. Combined, with the fact that your leak did not appear until around March 20th, when you called, I assessed that your leak was coming from your main water line and not your sprinklers. You asked if we could repair the main water line, and I told you we could not, because the law requires a licensed plumber to do main water line repairs. I then suggested that you call a plumber for your main water line.
The only way you could have a leak in your system is if the water was turned back on. If that was due to something we did, the problem you described would have manifested itself in November or December. Not four months later in the 3rd week of March.
Anonymous

Boise, ID

#5 Mar 31, 2013
I called 4 different sprinklers before someone actually answered the phone at . I was pleasantly supprised when I actually got a live voice at Aldape Sprinkler Service. I was happy to finally get my questions answered and an appointment to set my leaking sprinkler system fixed. The repair was fast and at a reasonable price. I really like this company, and since that first call, I have used them for many years now.
Anonymous

Boise, ID

#6 Apr 19, 2013
Perfect timing, good quality of work, good follow up, Mike seems care a lot about customer service and he knows his trade. Thank you for a job very well done.
Boise Fred

Boise, ID

#7 Sep 27, 2013
Mike strives to do his absolute best for you. He obtains the best materials, offers great suggestions, and really works hard to ensure you are happy. I had several companies bid for the job (stone patio with a pergola, built in grill, fire pit, landscape clean up). The prices varied so much, it was hard to pick one and know if it was the right thing to do. I am so happy I picked Aldape Sprinkler Service, Landscape & More. They were not the cheapest - but I do think they were the best choice for high quality work.
Brock F

Boise, ID

#8 Apr 28, 2014
I just spoke with an incredibly RUDE woman on the phone named Cindy. I paid them for a sprinkler blow out last fall and im not even sure if they did it. I never recieved an invoice or a receipt. I just turned my sprinklers on and there are breaks everywhere all the way back to the main. Cindy didn't even care that because of her negligence it is costing me thousands. She didn't even offer an apology. I will never do business with them again and incourage everyone else to do the same.
Angie

Boise, ID

#9 Monday Aug 4
They were terrible to work with!! I would never recommend this company to anyone!!
He was supposed to fix a valve on my sprinkling system. He came out and tried to fix my old valve, after a few hours on the phone asking for help, he decided to replace the old valve. He also rewired the entire system, which didn't need to be done, and then didn't check to see if it was working.
I called him when I got home because the new valve he installed was leaking. He told me to try tightening it by myself. I also told him three of the zones were not kicking on when I turned on my sprinkling system that previously worked before he came out.
I called the office and she told me she would call me back, which she never did.
Meanwhile my grass is dying since the sprinkling system did not work. I had to call another company to come fix his work. They had to completely rewire all the "new" wiring he just did, and fix the valve he installed. It was leaking because he installed the valve incorrectly and the "new" wiring he did wasn't correct. It didn't have a solid ground and had to be completely redone.
I called the office back and told her all of this information. She again told me she would call me back. Which she never did.
I then got a very large bill in which they only took off $58. He did not fix anything, in fact he made it worse and I had to pay another company to come fix what he had done. They will not deduct anymore due to his lack of knowledge and laziness. The part he installed was only a $20 part, and the rest of the original $300 is untrained labor.
They were terrible! Now I have to pay twice the amount of money to fix one valve.
DO NOT USE!!!

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