Review: Pompano Fitness

Posted in the Boca Raton Forum

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disgusted

Pittsburgh, PA

#1 Oct 28, 2009
I have been going to this gym for this past year, and ever since the new owner,Dave,took over, it has gone down hill and fast. The gym is filthy, the equipment takes forever to get fixed if it brakes. The owner and manager are extremely rude to people. At one point i was leaving the gym and it was a scene out of the sopranos with the owner Dave yelling across the counter to an older gentleman "I don't wanna see you until you have my F**** money!"No one, and i mean no one trains there, it is completely empty. Which is good for working out, but it's definite they are going out of business.One day i showed up in the morning and the power was off, meanwhile all the stores around it had power. Turns out they didn't pay their electric bill. They are basically about getting as much money from people as they can before they close. So please save yourself the headache and money ache and don't sign up here.
parent

Boca Raton, FL

#2 Oct 28, 2009
great facility - owners and managers are absolutely the rudest most obnoxious people I have ever met. They infact basically kicked a group of young professional athletes out who never caused a problem - because they had our money in advance.
I actually sat down and tried to talk to them one day and they are they essentially yelled at me. I am a middle aged woman. These guys have no business sense what so ever and they have never heard the word customer service. Please don't go to this business!!!!!!!!!!
Marvin

AOL

#3 Oct 31, 2009
I have enjoyed this facility for 3 years. It is usually clean except for a little trash on the floor. My main complaint is the T.V. that you can see but not hear. I told the owner but he said to concentrate on the cardio and don't worry about the T.V.'s No manager or owner has been able to get them working (audio) in 3 years. Either get them working or take them out altogether. The gym is accessable and there is lots of parking.
Bobby Masula

Fort Lauderdale, FL

#4 Dec 5, 2009
I have attended this gym since the day they opened. I was previously at the World Gym (behind Brews room) and I believe a guy named “Steve” was the owner or manager. I worked out at the old location for over 7 years back to the days it was a Bally’s. I was very happy with the new locations. It’s a very nice gym, maybe the equipment was not brand new, but when it opened the equipment was in very nice condition. Please don’t get me wrong, I am the first one to go to the counter and complain about problems, no spray bottles on the floor to clean the equipment, no paper towels, broken handles, missing handle pads, or missing pins. Maybe the saying goes, you get what you pay for. I honestly paid $300 cash plus tax for a one year membership, and I have since renewed for the same price, but they gave me a couple extra months for free.

We have all heard the rumors, this place was supposedly taking money and going out of business and that was almost three years ago. Well the doors are still open!!!

I try to be understanding. The gym is in business (like any business) to make money. If they cannot make money, then the doors will close. As much as I would like to see some improvements, people shop around. It’s not that bad of a price and its still a nice place. There is plenty of room, convenient parking and access, and if you wait for a machine its not a very long wait. As far as the new owners, well I can not say much, I do not really talk to them much, and when I make a complaint, yeah I think they blow me off a little.

Overall as a customer, I am fairly happy. Its funny, today Saturday I googled the gym to find the phone number and call to find out what time they are open to on this rainy Saturday afternoon (6PM). As I googled I found these very negative articles. So I wanted to spend a few minutes and try to cast a positive outlook. If the gym continues to loose members, and believe me I know people have left, if potential new customers are scared off by negative rumors, well then it will not be long before the doors close. Then what will our choices be? LA Fitness at $39 a month with long waits for machines, Gold’s where you do not have elbow room to work out, Planet Fitness, yeah cheap but really does not have the machines that this location has.

In closing, Pompano Fitness!!!! When things financially improve I sincerely hope you make some reinvestments into the gym to keep people happy and coming back. As frustrated as I get at times, I am going to stand by this place as a fairly good place to get a good work out. To “Christian” and “Ryan, who left” Thank you for all your help!!! To the new management, Please don’t make a fool out of all us! Do the right thing for your customers and we will stay loyal and keep coming back! Best of luck to the new owners!!!

Sincerely,
Bobby Masula
kim

Deerfield Beach, FL

#5 Feb 10, 2010
i have been trying to cancel my membership for the last 6 months and no help. i filled out the cancellation form in october and i am still being charged. every time i call its the run around. no one there has any idea of what they are doing.
Lisa

United States

#6 Mar 5, 2010
This facility should have their doors closed for good and their employees arrested for theft!! I've had several unauthorized charges made on my credit card which continue even after canceling my membership!! The people who work at this facility are uneducated, unprofessional, and outright rude!!! In my 20 yrs of belonging to reputable gyms, I've never seen anything like this place. I'm in the process of seeking legal advice and spare no expense in doing so just to prevent this happening to another victim in the future. Please be advised and do NOT give them a credit card of any sort unless you feel like being generous and giving your money away to these idiots!! Trust me, their "permanently muted TV's" are the least of their worries as of today.
Jude

United States

#7 Mar 6, 2010
Love this gym. Never have I encountered the rude behavior I am reading about in the reviews. Train hard or go home! The staff always answers any questions I have about training...love it! Also lot's of everyday people train here, along side professional atheletes. Come by, visit, have fun, and..TRAIN HARD!
marvini

AOL

#8 Mar 7, 2010
I am quite surprised that they have not gone Out of busines yet. Probably still backed by GOLDS
Lisa

United States

#9 Mar 8, 2010
I'm assuming "Jude" is an employee there or possibly a personal trainer. It's quite sad when the only positive thing you can say is "the staff always answers any questions I have". That it no way redeems their character as unethical, unprofessional, and criminal!!! Just be thankful you're one of the lucky ones who hasn't been taken advantage of and basically robbed!!! Trust me people....."TRAIN HARD" somewhere else!!!!! There is no agenda to my posts or anyone elses other than speaking the truth and hopefully protecting others in the future from making the same mistake!!
Jude

Bowling Green, KY

#10 Mar 9, 2010
I'm not a personal trainer or employee. Just for Lisa's info. I think it's sad someone has to try to undermine my comment. My experience w/ Pompano Fitness is a positive one in my life.
toby

Fort Lauderdale, FL

#11 Jun 10, 2010
just got a notice in mail that my card had been declined. i cancelled my membership over 2 years ago and these crooks have been debiting money every month. shame on me for not noticing, but same on them for being outright crooks. anyone out there with any recommendation. would love to team up and get them what they deserve
JAY

Pompano Beach, FL

#12 Jun 16, 2010
NO COMPLAINTS ABOUT THIS GYM, THE EQUIPMENT IS AWESOME, THE PLACE IS CLEAN, THE BATHROOMS ARE SPOTLESS, AND NOW THEY ARE EVEN OFFERING MIXED MARTIAL ARTS CLASSES THAT I JUST ENROLLED IN LAST WEEK. I THINK THIS PLACE IS GETTING ITS GROOVE BACK NOW.
No complaints about this gym, the equipment is awesome, the place is clean, especially the bathrooms, and now they are offering mixed martial arts classes for adults and children. I just joined last week and im loving every minute of it. Im happy to see that this gym is getting its groove back again!
JAY

Pompano Beach, FL

#13 Jun 16, 2010
woops it sent it twice , i thought it messed up the first time! LOL
Looking for a new gym

Miami, FL

#14 Jun 26, 2010
Looking for a current review of this gym. I just called for information and the man who answered was no salesman! I asked if they offered classes and he said yes...that is it - nothing more.
Just me

Pompano Beach, FL

#15 Jul 11, 2010
I am not surprised to read negative reviews about this gym. I have been training there for about 5 years and I have been happy most of the time. However, I can see why some people may see it negatively. First and for most, I agree that cleanliness is not up to the level it should be, but I have seen people , customers, trowing their staff, napkins, bottles and paper towels on the floor. I understand that the staff must take care of that but when you are dealing with people that don't care and think they can be filthy just because they pay ....it is hard, it is hard to provide them with good customer service. No one has to pick up the crap after you!!!
Overall, my personal experience is great. Never had problems using the machines or with anyone in the staff so far. I go there, I do my work out and I am out. I am not there to make friends or socialize, so if you want a place where you can work out, that is not overcrowded and overpriced, this is the gym for you!
Price Conscious

Pompano Beach, FL

#16 Aug 4, 2010
Hi - First, Jude, you can post rebuttals but it says your in Anderson, SC, are you even talking about the right gym?
Second - what are typical rates/prices at this gym? Just for using the equipment (on an open schedule if possible, ie. not one of those "Sundays, Tues. Thurs. from 5pm - 8pm only deals)? I'm not interested in classes/trainers etc...
thanks for any replies
Billy Bob

AOL

#17 Aug 5, 2010
This was formerly a good gym.....until the present management took over. No towels in the holders,,,,,No spray bottles at times. Weird trainers. Go to YOU FIT by Brews Room. It is 10.00 per month No contract needed. Clean and great equipment with few waits. We love it and have no complaints after several months. Locker rooms are neat and clean also. Billy
Mistress Sydney

Pompano Beach, FL

#19 Aug 19, 2010
Had been looking around for a gym for a little. I walked into this place to ask about price etc. I was bombarded by this thick juice/muscle head guy (I guess he is the owner or manager). He's asking for money upfront, wanting my credit card right away and says he is the best deal in town. Totally and completely turned me off to even thinking about joining this gym. It's sad bc this is a really nice gym and looks to be a good one. By the reviews above and herein I was right to walk away and not give them my money. Guy was a complete a**hole!
(I thought I was a DOM till I met this guy)
Dummy

Albany, NY

#20 Aug 20, 2010
Mistress Sydney wrote:
Had been looking around for a gym for a little. I walked into this place to ask about price etc. I was bombarded by this thick juice/muscle head guy (I guess he is the owner or manager). He's asking for money upfront, wanting my credit card right away and says he is the best deal in town. Totally and completely turned me off to even thinking about joining this gym. It's sad bc this is a really nice gym and looks to be a good one. By the reviews above and herein I was right to walk away and not give them my money. Guy was a complete a**hole!
(I thought I was a DOM till I met this guy)
What's a DOM?
haryy

Pittsburgh, PA

#21 Aug 29, 2010
The writer was emphasizing that he thought he was dumb by capitalizing the spelling and misspelling the word dumb until he met the idiot at the gym, “Moron”.

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