The Cause of Deerfield Suites Demise

The Cause of Deerfield Suites Demise

Created by Maltese Falcon on Dec 21, 2012

16 votes

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Melissa Lane GM

The staff cuts in housekeeping

The obnoxious valets

The obnoxious bellman

The weak sales staff

The condescending front office manager

The lack of an assistant GM

The lame concierge

The always dirty lobby windows

The filthy rugs & furniture in guests rooms

Maltese Falcon

Pompano Beach, FL

#1 Dec 23, 2012
Ms. Lane, an ex accountant, is focused on the bottom line vs a guests experience.Having stayed there a number of years I've noticed a continued and steady decline from what this once great Embassy Suites used to be.
Ex employee

United States

#2 Jan 8, 2013
GM has no class what so ever. Ruined that hotel and employee moral. If you are not blonde and blue eyed you are a theft or illegal immigrant. The bit#ch is from Texas.
Ex employee

United States

#3 Jan 9, 2013
GM's concerned with her self aggrandizement at the expense of all the employees. She's never given a hint of leadership. I can assure you even her department managers are at a loss as to where the hotel is headed. For sure she has her minions; the head of HR is only concerned with Ms. Lane's interpretation of what she thinks HR should be not what is universally considered. HR has never once put employees ahead of Lane's politics. Maybe Felcor, the owners in Texas, will recognize that Lane has failed as far as what a corporation expects from it's mission statement.
Another Ex employee

Jupiter, FL

#4 Jan 17, 2013
Lane treated the valet's and bellmen as if they were there for her to specifically abuse. Constantly accused them of theft; yet never proved one allegation of misbehavior against them. Known fact that anyone caught at Embassy Suites Deerfield Beach for malfeasance in the past happened to be a manager. Ironic.
EX Manger

United States

#5 Jan 30, 2013
Ms Lane replaced bellman and valet's with a company USA Parking noted to inflate their invoices. Great choice. LMAO
Entended Stay Guest

Pompano Beach, FL

#6 Jan 31, 2013
My wife and I recently stayed at this Embassy. The room sofa was so dirty we had to put towels on it so we could use it. Housekeeping services were not very good. The room carpet was not vacuumed unless we requested it. The balcony was very dirty--it had dirty linen on the floor, mud, extensive bird waste and it had not been maintained. The beach area was very very small-- lots of sea weed--dirty area. I was billed for services that I did not use and spent a lot of time getting the final bill corrected. A reception was held at the pool one night with loud music playing until 11:30. I am aware of other guests who encountered the same issues we did. I have stayed at many Embassy Suites but I would never stay here again.

Stayed January 2013, traveled with family Value
Location
Sleep Quality
Rooms
Cleanliness

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