the college prep center
consumer alert

Saint Louis, MO

#1 Feb 20, 2008
from the californis bbb

Business Contact InformationBack To Top Company Name: The College Prep Center
Company Address: 8130 La Mesa Blvd
La Mesa, CA 91941
See the location on a Mapquest Map
See the location on a Google Map
Principal: David Cantero , Vice President

Email Address: [email protected]
BBB Accreditation Status: This company is not a BBB Accredited Business
Type of Business: Testing Preparation
Web Site Address: http://www.thecollegeprepcenter.com

Products and ServicesBack To Top
This company offers testing preparation merchandise.

BBB Rating Back To Top Based on BBB files, this company has an unsatisfactory record with the Bureau due to 99 unanswered complaints, 4 unresolved complaints and a pattern of complaints.

the company's 30-day refund policy. Consumers are stating they are told they can try the product for 30 days and return the product for a full refund if they are dissatisfied. Consumers are claiming difficulty in contacting the company and are unable to obtain a refund. As of 11/14/06, the company has indicated that they will not be responding to complaints sent to their attention by the BBB. They have advised the BBB that they would prefer to respond to complaints via their customer service phone number, which is listed on the report. Consumers state they are unable to reach anyone at any of the numbers listed on our report.

The Bureau processed a total of 143 complaints about this company in the last 36 months, our standard reporting period. Of the total 143 complaints closed in the last 36 months, 99 were closed in the last 12 months.

These complaints concerned:
2 regarding
2 regarding

12 regarding Advertising Issues
12 regarding Advertising Issues

12 regarding Billing or Collection Issues
12 regarding Billing or Collection Issues

1 regarding Customer Services Issues
1 regarding Customer Services Issues

9 regarding Delivery Issues
9 regarding Delivery Issues

3 regarding Guarantee Or Warranty Issues
3 regarding Guarantee Or Warranty Issues

2 regarding Product Issues
2 regarding Product Issues

78 regarding Refund Or Exchange Issues
78 regarding Refund Or Exchange Issues

21 regarding Selling Practices
21 regarding Selling Practices

3 regarding Service Issues
3 regarding Service Issues


These complaints were closed as:
99 No Response
6 No Response
8 No Response
79 Company failed to respond to the BBB or to the consumer to resolve the issues.
6 Company indicated it will not resolve consumer issues through the BBB process.

40 Resolved
1 Resolved
3 Resolved
6 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.
24 Assumed Resolved
2 Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
1 Company resolved the complaint issues, but not within the Bureau's timeframe. The consumer acknowledged acceptance to the BBB.
3 Administratively Judged Resolved

4 Unresolved
3 Unresolved
1 Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.


Additional Locations & Phone NumbersBack To Top
8270 La Mesa Blvd #708 La Mesa , CA 91941
See the location on a Mapquest Map

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