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Since: Jun 09

Location hidden

#41 Feb 11, 2013
me too wrote:
<quoted text>
Yes this happens all the time. I called winstream while it was happenin. That's when they said it was a line problem and would send out a tech to check out the lines. That never happened.
Thanks. I had new outside wiring over a year ago from Windstream. I have multi warranties with Dell and they have me up and running every day. They were the first to tell me about this problem with Windstream.
me too

Clarkesville, GA

#42 Feb 11, 2013
I just got off the phone with windstream again.

My bandwith test showed a download speed of .42. He said try speedtest.net so I did. This bandwith test showed .07. Then he said you have major issues on your line. "NO KIDDING"!!!! He said they are working on it and will have the problem corrected sometime this year. I asked what year. We have been waiting over a year now.
He said to call tomorrow to see if they will give you credit. I did that a couple of weeks ago but they said they gave me credit last year and it was about to run out and they were not going to give me credit this year.

Does anyone know if the Public Utility Commission gets involved with internet service?

Since: Jun 09

Location hidden

#43 Feb 11, 2013
me too wrote:
I just got off the phone with windstream again.
My bandwith test showed a download speed of .42. He said try speedtest.net so I did. This bandwith test showed .07. Then he said you have major issues on your line. "NO KIDDING"!!!! He said they are working on it and will have the problem corrected sometime this year. I asked what year. We have been waiting over a year now.
He said to call tomorrow to see if they will give you credit. I did that a couple of weeks ago but they said they gave me credit last year and it was about to run out and they were not going to give me credit this year.
Does anyone know if the Public Utility Commission gets involved with internet service?
Yes they do.
Mtn Top Vents

Toccoa, GA

#44 Feb 12, 2013
I'm charged for 1.5 was told by local Blairsville that they were waiting for federal funds to do upgraded where I live. Since when should taxpayers pay for upgrades? My router was useless. Spent 3 nights online with various techs to get resolve. They checked my line I was getting .551 for a 1.5 line. I had to purchase a new router, still have "dial-up" speed and local answer is always , call the help line.
me to

Clarkesville, GA

#45 Feb 12, 2013
I just got off the phone with the
Georgia Public Service Commission

They do not handle internet service BUT........
When they heard it was Windstream they were all ears. They have recoreded numerous complaints and would love to see something done for us that are locked into one provider. They asked us to contact our local Senators for help on this matter. They said for them to contact their office "Georgia Public Service Commission" and they will hand over the numerous complaints that they have on file already.

I'm sure they can also look at customer files to see all the complaints that are falling on deaf ears.

Now the problem is finding someone that will listen and follow through and get something done.
me to

Clarkesville, GA

#46 Feb 12, 2013
Looks like the two Senators are:

Johnny Isakson
or
Saxby Chambliss

Anyone have a preference?

Let's stop complaining and get the ball rolling

Since: Jun 09

Location hidden

#47 Feb 12, 2013
Ga Public Service Commission has to do with rates as you posters already know. They have complaints against Windstream Standard you can view some of it on website. Its like this with the senators: Isakson lazy as a snail, Chambliss is fed up with Washington and at this point a quitter. How about Representatives? It is a genuine complaint for you are paying for a service that is not there maybe 2 hours a day. Among my many computer blunders were a malware and two viruses but they are all gone and still the froze screen and the waits make you want to quit using the internet.
Oh my

Blairsville, GA

#48 Feb 12, 2013
Who’s Widening America’s Digital Divide?
February 8, 2013
http://billmoyers.com/episode/full-show-who%E...
(Video and Transcript)

Captive Audience: The Telecom Industry and Monopoly Power in the New Gilded Age by Susan Crawford. Read it and you’ll understand why we Americans are paying much more for internet access than people in many other countries and getting much less in return. That, despite the fact that our very own academics and engineers, working with our very own Defense Department, invented the internet in the first place.

Back then, the U.S. was in the catbird seat – poised to lead the world down this astonishing new superhighway of information and innovation. Now many other countries offer their citizens faster and cheaper access than we do. The faster high-speed access comes through fiber optic lines that transmit data in bursts of laser light, but many of us are still hooked up to broadband connections that squeeze digital information through copper wire. We’re stuck with this old-fashioned technology because, as Susan Crawford explains, our government has allowed a few giant conglomerates to rig the rules, raise prices, and stifle competition. Just like standard oil in the first Gilded Age a century ago.
me to

Clarkesville, GA

#49 Feb 12, 2013
Information from the above link

America has a wide digital divide — high-speed Internet access is available only to those who can afford it, at prices much higher and speeds much slower in the U.S. than they are around the world.

But neither has to be the case, says Susan Crawford, former special assistant to President Obama for science, technology and innovation, and author of Captive Audience: The Telecom Industry and Monopoly Power in the New Gilded Age. Crawford joins Bill to discuss how our government has allowed a few powerful media conglomerates to put profit ahead of the public interest — rigging the rules, raising prices, and stifling competition. As a result, Crawford says, all of us are at the mercy of the biggest business monopoly since Standard Oil in the first Gilded Age a hundred years ago.

“The rich are getting gouged, the poor are very often left out, and this means that we’re creating, yet again, two Americas, and deepening inequality through this communications inequality,” Crawford tells Bill.

Bend over once againbecause there is no end o ripping us off
bump

Alto, GA

#50 Mar 2, 2013

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