Unhappy

Rich Creek, VA

#1 Oct 29, 2011
Had a horrible experience purchasing a new vehicle at Shelor Motor Mile. Discovered a problem after the purchase, and UNBELIEVABLE how we were treated. Anyone else had this kind of experience with them?
Almost

Port Republic, VA

#2 Oct 30, 2011
We tried buying off of Shelor, they were not even within reason, we ended up buying off of Ramey Chev. in Tazewell,Va. off a female sales person named Ruth she was great, they brought our truck right to our driveway we are very HAPPY and have recommended several of our friends and family to her she is awesome thats where we will continue to buy from her even now if we have a problem we can call Ruth and she is right on it and takes care of us. When she says service after the sale she really does, you ought to give her a call, I promise you will be happy.
George

Rich Creek, VA

#3 Nov 1, 2011
Spounds like Ramey knows about customer service. I also had a terrible experience at Shelor's. All they think about is the mighty dollar. Once they make the sale, forget about the customer and whatever problems they have. Customer service is NOT what they are about.
Almost

Port Republic, VA

#4 Nov 2, 2011
jus saying, give her a try i promise you want be sorry. we could never be happier she will always have our business. Her moto is "you can't beat me better join me"???LOL and we are convienced
hmm

Natural Bridge, VA

#5 Nov 4, 2011
what are you a moron? You should know better then to bother with Shelor.
wow

United States

#6 Nov 4, 2011
i have bought several vehicles from shelor and have a great time .just bought a fj cruiser from them and a toyota tacoma the same day got great trade in price 3 thousand more than we thought.shannon allen was our sales person
Unhappy

Rich Creek, VA

#7 Nov 4, 2011
Just pray you don't discover a problem. No customer service whatsoever. They have a monopoly - don't care how they treat people.
funny funny

Port Republic, VA

#8 Nov 6, 2011
How do you know you got 3 thousand more?? Too funny, i use to sell cars thats not quite the way it works.... ummm your sale price was bumped OOOOOPS. You will find out the service wait til you need it you will be sorry you bought one much less two. Go back and ask Shannon to buy the Fj Cruiser and Tacoma back for what you bought them for, jus saying
joe cool

Blacksburg, VA

#9 Nov 21, 2011
yes stay away from them, one time a friend was buying a used car and some cop came in and wanted to buy it for his daughter and they came in and tore up the paper work that was all but signed.
Happy Customer

New Hope, VA

#10 Nov 24, 2011
I went to schelor to purchase a vehicle way to far apart with no giving in from schelor. Yes we called Ramey and she did us a wonderful deal
Wow

United States

#11 Jan 14, 2012
We had bought a truck from shelor and they was awful to me.. Mean, didnt care, when our truck went in the shop they charged us out the a$$ to get it out.. The computer went out, them the cat converters stopped up and a plug kept blowin.. It got so bad we couldnt pay our payment.. In 3 months our thruck was in the shop 7 times.. We will never buy from them again..
whatever

Roanoke, VA

#12 Jan 16, 2012
Piss on Shelor. Bunch of scumbags over there. I wish people in the NRV would wake up and start using their head. Dont buy vehicles at Shelor! End of discussion
got vin

United States

#13 Jan 28, 2012
I tried to buy a used car from shelor. I assume they thought that since I'm a woman I would just take their word. Well they were wrong. They tried to tell me my trade had been in an accident, had frame damage, and was worth $500 based on the vin report they pulled. The trade in value on KBB was about $2,700. Little did they know I had pulled the vin report when I first purchased the vehicle and there isn't even any activity on the vin number at the time they claimed the damage happened (before I bought it). Needless to say I didn't get a vehicle from them. I'm perfectly happy spending my money at a place where they know what customer service is.
Dissatisfied customer

Rich Creek, VA

#14 Sep 10, 2012
They did the exact same thing to me! Told me my vehicle had been in accident when it wasn't. Very Dishonest!!!
Shelor is a RIP OFF

Fayetteville, WV

#15 Feb 20, 2014
7 years ago I purchased a brand new KIA Sorento from Shelor. Needless to say I did have bad credit at the time (who doesnt) however they had me sign a "Simple Interest Contract". I was never told this was any different of a contract that a normal car purchase contract. Fast forward to this year when I should have only had 2 payments left, I noticed I owed about 6000.00 when in fact I should have only owed 2000.00. In contacting the finance company Shelor set me up with (Santander - an entire other nightmare) they explained to me that the contract Shelor had me sign allows them to add a daily interest to my account (which was $2) as well as any additional interest for the loan. They then proceeded to tell me that once I mailed in my final payment I would have 30 days to come up with the rest of the interest (around 5000.00) if I didnt pay it in a lump sum I could continue making my regular pmts however the interest would still add up. So in the end I would never pay off this loan unless I paid in full.

I ended up trading my vehicle because of this and I will never purchase another car from them again, even if they are the only lot with my dream car. My advice to anyone who has bought a car from them check and make sure you didnt sign the "Simply Interest" contract because if you did you will be paying the loan for the rest of your life.

I purchased a 2007 KIA Sorento for 26,995.00 - there was 6000.00 left on the loan when I traded, close to 5000.00 of that was interest - Had I paid that in full I would have ended up paying close to 50,000.00 for this car.

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