Ultra lube on Baker Blvd
Posted in the Blacksburg Forum
#1 Nov 16, 2012
My wife had her car serviced here they left the oil filter loose
when she noticed a burning smell I asked her to look under the hood and she noticed oil all over the side of the engine after checking the oil level none was on the stick it took 3 gts . to refill the engine .I was out of town so my next door neighbor tightened the filter two complete turns. She took the car back to ultra lube to let them know of the issue. You guys know if an engine runs with no oil soon the engine will blow or lock up.
Mike the manager could care less of this issue, he told my wife if the engine failed that's what they have insurance for,
he would not ever offer her a complimentary oil change or even the oil she had to replace , so much for customer service as we will never use this business again.
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