dissatisfied customer!!

Since: Dec 12

Birmingham, AL

#1 Dec 4, 2012
I AM SOO DISSAPOINTED WITH MY RELATIONSHIP WITH MY BANK!! I OPENED MY ACCOUNT WITH REGIONS A LIL OVER A YEAR AGO. EVERYTHING WAS GREAT(SO I THOUGHT.A COUPLE OF MONTHS AGO, I RECIEVED $180.00 IN OVERDRAFT FEES.I COULDNT UNDERSTAND WHY MY ACCOUNT OVERDRAFTED, WHEN MY PAYCHECK WAS DEPOSITED THE SAMETIME I OCCURED THE FEES(12:00AM). I CALLED THE BRANCH SERVAL TIMES, ONLY TO LEAVE NUMEROUS MESSAGES FOR THE MANANGER.TILL THIS DAY I'M STILL WAITING ON A RETURN CALL.I THEN CALLED 1-800-REGIONS, ONLY TO BE FURTHER DISSAPOINTED. THEY STATED THERE WAS NOTHING THEY COULD DO TO ASSIST ME IN RECOVERY OF AT LEAST HALF MY FEES.I'M A SINGLE MOM, AND ALL I COULD THINK ABOUT WAS LORD, HALF MY PAYCHECK HAS BEEN TAKEN. HOW AM I GOING TO FEED MY KIDS?,PAY MY BILLS, GET MY KIDS TO AND FROM SCHOOL.I WAS LEFT WITH NO MONEY AND NO SOLUTION BY MY BANK. I RECENTLY ACTIVATED MY CASH BACK REWARDS. I ACTIVATED THE CHARTER CABLE CASH BACK REWARD BEFORE THE EXPIRATION PERIOD.I MADE MY FIRST 2 PAYMENTS WITH MY DEBIT CARD AS TOLD.I WAS SUPPOSE TO RECIEVE MY $100 CASH BACK REWARD BY THE END OF NOVEMBER 2012. SADLY IM STILL AWAITING THIS PAYOUT. I'VE CALLED SEVERAL TIMES BEFORE THE CASH REWARD WAS TO BE PAID OUT, AND HAD 2 CONFIRMATIONS THAT I WOULD RECIEVE MY $100 BY NOVEMBER 30,2012.DISSAPOINTED!!! I CALLED BACK ON DECEMBER 1ST, ONLY TO GET A SMART MOUTHED BANKER THAT MUST'VE BEEN HAVING A BAD DAY, AND WAS VERY SHORT TONED WITH ME, WHEN ALL I NEEDED WAS INFORMATION AND UNDERSTANDING. SHE PROCEEDED TO FILE AN INVESTIGATION FOR ME TO FIND OUT WHY I WASN'T PAID THE CASH BACK REWARD AS PROMISED AND ASKED THAT I CALL BACK IN 7-14 DAYS.I CALLED BACK ON DECEMBER 4TH 2012 TO CONFIRM THAT THE INVESTIGATION WAS PENDING, ONLY TO BE TOLD THERE WAS NEVER ONE PLACED.I AM NOT PLEASED ONE BIT WITH MY RELATIONSHIP WITH MY BANK.CUSTOMER SERVICE SUCKS AND GETS YOU NOWHERE. I UNDERSTAND THE BANK IS IN BUSINESS TO MAKE MONEY, BUT SOME SITUATIONS SHOULD BE HANDLED IN A HUMAN FORM.I WILL BE SOON ENDING MY RELATIONSHIP WITH MY BANK(REGIONS).IN SEARCH OF A BANK THAT WANTS TO BUILD A CUSTOMER BANK RELATIONSHIP WITH ITS CUSTOMERS WITHOUT ALWAYS LOOKING AT THE DOLLAR SIGN OF IT.I KNOW IM ONLY ONE VOICE OF MANY. BUT SOMETIMES THATS ALL IT TAKES TO MAKE A DIFFERENCE.
ifeelyou

Birmingham, AL

#2 Dec 6, 2012
MY5KIDS2012 wrote:
I AM SOO DISSAPOINTED WITH MY RELATIONSHIP WITH MY BANK!! I OPENED MY ACCOUNT WITH REGIONS A LIL OVER A YEAR AGO. EVERYTHING WAS GREAT(SO I THOUGHT.A COUPLE OF MONTHS AGO, I RECIEVED $180.00 IN OVERDRAFT FEES.I COULDNT UNDERSTAND WHY MY ACCOUNT OVERDRAFTED, WHEN MY PAYCHECK WAS DEPOSITED THE SAMETIME I OCCURED THE FEES(12:00AM). I CALLED THE BRANCH SERVAL TIMES, ONLY TO LEAVE NUMEROUS MESSAGES FOR THE MANANGER.TILL THIS DAY I'M STILL WAITING ON A RETURN CALL.I THEN CALLED 1-800-REGIONS, ONLY TO BE FURTHER DISSAPOINTED. THEY STATED THERE WAS NOTHING THEY COULD DO TO ASSIST ME IN RECOVERY OF AT LEAST HALF MY FEES.I'M A SINGLE MOM, AND ALL I COULD THINK ABOUT WAS LORD, HALF MY PAYCHECK HAS BEEN TAKEN. HOW AM I GOING TO FEED MY KIDS?,PAY MY BILLS, GET MY KIDS TO AND FROM SCHOOL.I WAS LEFT WITH NO MONEY AND NO SOLUTION BY MY BANK. I RECENTLY ACTIVATED MY CASH BACK REWARDS. I ACTIVATED THE CHARTER CABLE CASH BACK REWARD BEFORE THE EXPIRATION PERIOD.I MADE MY FIRST 2 PAYMENTS WITH MY DEBIT CARD AS TOLD.I WAS SUPPOSE TO RECIEVE MY $100 CASH BACK REWARD BY THE END OF NOVEMBER 2012. SADLY IM STILL AWAITING THIS PAYOUT. I'VE CALLED SEVERAL TIMES BEFORE THE CASH REWARD WAS TO BE PAID OUT, AND HAD 2 CONFIRMATIONS THAT I WOULD RECIEVE MY $100 BY NOVEMBER 30,2012.DISSAPOINTED!!! I CALLED BACK ON DECEMBER 1ST, ONLY TO GET A SMART MOUTHED BANKER THAT MUST'VE BEEN HAVING A BAD DAY, AND WAS VERY SHORT TONED WITH ME, WHEN ALL I NEEDED WAS INFORMATION AND UNDERSTANDING. SHE PROCEEDED TO FILE AN INVESTIGATION FOR ME TO FIND OUT WHY I WASN'T PAID THE CASH BACK REWARD AS PROMISED AND ASKED THAT I CALL BACK IN 7-14 DAYS.I CALLED BACK ON DECEMBER 4TH 2012 TO CONFIRM THAT THE INVESTIGATION WAS PENDING, ONLY TO BE TOLD THERE WAS NEVER ONE PLACED.I AM NOT PLEASED ONE BIT WITH MY RELATIONSHIP WITH MY BANK.CUSTOMER SERVICE SUCKS AND GETS YOU NOWHERE. I UNDERSTAND THE BANK IS IN BUSINESS TO MAKE MONEY, BUT SOME SITUATIONS SHOULD BE HANDLED IN A HUMAN FORM.I WILL BE SOON ENDING MY RELATIONSHIP WITH MY BANK(REGIONS).IN SEARCH OF A BANK THAT WANTS TO BUILD A CUSTOMER BANK RELATIONSHIP WITH ITS CUSTOMERS WITHOUT ALWAYS LOOKING AT THE DOLLAR SIGN OF IT.I KNOW IM ONLY ONE VOICE OF MANY. BUT SOMETIMES THATS ALL IT TAKES TO MAKE A DIFFERENCE.
I have been banking with Regions for a year. Always use my debit card or check. Well one day I bought furniture off craigslist and needed cash. I forgot my pin number so went to the drive through. I wrote the check for cash....gave them my license ...and they tell me I am not on the account! For some reason only my husband was on the account. It made no sense because MY name is on the checks and debit card. They just kept treating me like I was trying to pull some kind of scam instead of trying to see the problem and come up with a solution. I was so humiliatied to be treated like some sort of criminal. It really screwed me up because our friend was already ready to pick up the furniture with his truck. The next day my husband gave it to that manager...I guess there was some form that I didn't sign when he opened the account. But I felt like I was talking to a bunch of robots not really seeing how crazy it is that I can write a check or use my debit card for 300$ but they can't give 300$ cash at the branch. They could have at least empathized with me or looked into it before just shoving me off as some criminal. If it wasn't such a pain to change banks I would do it. I have also been there with the fees...seems like once you get one it turns into a landslide and all you get is " That's not our policy" crap.

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