Costco Eyeglass Department

Costco Eyeglass Department

Posted in the Billings Forum

unhappy costco customer

United States

#1 Mar 18, 2013

Do not get your eye exams there unless you want to pay their price for an exam every year. They used to give 2 year prescriptions!!

NOW, they give one year prescriptions and automatically schedule you for an annual eye exam.

I got my exam there last year and ordered bi-focals. I then moved overseas. When I got my glasses, expensive frames and all, the bi-focal section extended over half way up the lens. I specifically selected a large lens so that would not be a problem.

I have had to wear my 5 year old glasses for the last year and thought when I got back to the states, I would get new glasses someplace else. I just learned I cannot do that because they now require patients to schedule and pay for their eye exam every year now instead of the previous 2 year prescriptions.

When I went in 5 days after my prescription expired, the manager of the dept told me that it was my fault the bi-focal was well above the middle of the glasses. She told me that it was my responsibility to tell the clerk that I wanted the bi-focal section lower.

What a bunch of crap. I have been wearing glasses like these for over 30 years now and noone but the Billings Costco has ever had a problem getting them right.

Post Falls, ID

#2 Mar 19, 2013
Cry me a river! Costco rocks!

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