I knew the alignment was off as I had recently had a reputable mechanic in my hometown check it and I had the computer-generated printout with the alignment readings.
I dropped the vehicle off for service at 8:00am and was promised it would be completed no later than 11am. I figured I could walk around the various shopping centers and occupy three hours, so off I went.
I returned three hours later at 11:00 and was told my vehicle would be done within an hour, so off I went on foot to find some lunch. I returned at 12pm and sat in the waiting room until 3pm while the "work" was finished.
Finally, at about 3:20pm (over seven hours after dropping the car off for the three hour max job) I paid the nearly $750 for the tires and alignment (including an additional $70 for something labeled "extend struts") and I left.
The car drove much nicer on the new tires, but after putting about 900 miles on the vehicle I noticed the alignment felt the same as it did before the $150 alignment work.
By then I was back in my hometown, so I took it back to the original shop and again had them inspect the alignment. The manager brought me out to the shop and showed me the rusted, untouched bolts under my car, proof that the $150 in alignment work claimed by Tires Plus had NOT been performed. Furthermore, their computer printout showed the exact same readings as it had three weeks prior before bringing it to Tires Plus in Dekalb IL.
I paid another $59.00 to have the alignment done (again), and this time I was very happy with the result.
About a week later I was again in Dekalb on bisuness so I stopped in at Tires Plus and explained to situation to the short, overweight, white-shirt manager who is way to eager to shake everybody's hand... The one who looks like a heavily mustached guy one might see in a mid-70's porn movie.
He of course denied everything and gave me "his word" that the work had been performed. He was very eager to get me out of the store, and attempted to act very busy while I explained in detail how I know the work had not been done.
Finally I gave up trying to talk to the short, fat douchbag and left. I figure they may have stolen $150 from me, but luckily I work in radio and I have the ability to reach a very large audience with the story of how these ripoff artist at the Dekalb IL took me for $150... and I highly doubt I am their first or last victim.
Stay away from the scumbag thieves at Tires Plus at 2430 Sycamore Road in Dekalb, IL.