Tires Plus - STAY AWAY from these lying cons!
Posted in the Big Rock Forum
#1 Sep 7, 2010
A few weeks ago I was in town on business so I brought my vehicle into the Tires Plus located at 2430 Sycamore Road in Dekalb IL to have new tires installed and an alignment done.
I knew the alignment was off as I had recently had a reputable mechanic in my hometown check it and I had the computer-generated printout with the alignment readings.
I dropped the vehicle off for service at 8:00am and was promised it would be completed no later than 11am. I figured I could walk around the various shopping centers and occupy three hours, so off I went.
I returned three hours later at 11:00 and was told my vehicle would be done within an hour, so off I went on foot to find some lunch. I returned at 12pm and sat in the waiting room until 3pm while the "work" was finished.
Finally, at about 3:20pm (over seven hours after dropping the car off for the three hour max job) I paid the nearly $750 for the tires and alignment (including an additional $70 for something labeled "extend struts") and I left.
The car drove much nicer on the new tires, but after putting about 900 miles on the vehicle I noticed the alignment felt the same as it did before the $150 alignment work.
By then I was back in my hometown, so I took it back to the original shop and again had them inspect the alignment. The manager brought me out to the shop and showed me the rusted, untouched bolts under my car, proof that the $150 in alignment work claimed by Tires Plus had NOT been performed. Furthermore, their computer printout showed the exact same readings as it had three weeks prior before bringing it to Tires Plus in Dekalb IL.
I paid another $59.00 to have the alignment done (again), and this time I was very happy with the result.
About a week later I was again in Dekalb on bisuness so I stopped in at Tires Plus and explained to situation to the short, overweight, white-shirt manager who is way to eager to shake everybody's hand... The one who looks like a heavily mustached guy one might see in a mid-70's porn movie.
He of course denied everything and gave me "his word" that the work had been performed. He was very eager to get me out of the store, and attempted to act very busy while I explained in detail how I know the work had not been done.
Finally I gave up trying to talk to the short, fat douchbag and left. I figure they may have stolen $150 from me, but luckily I work in radio and I have the ability to reach a very large audience with the story of how these ripoff artist at the Dekalb IL took me for $150... and I highly doubt I am their first or last victim.
Stay away from the scumbag thieves at Tires Plus at 2430 Sycamore Road in Dekalb, IL.
#2 Sep 11, 2010
That place has a well documented reputation of ripping people off. I know they have been sued in the past, I was ripped off on an alignment in 2009 and I know of others who have been charged for alignments that WERE NOT PERFORMED! They are nothing but third rate scam artists. The might sell some decent tire brands but I would NEVER allow them incompetent thieves to work on my car ever again.
#3 Sep 12, 2010
I AGREE STAY AWAY FROM TIRES PLUS IN DEKALB (STORE #246633)!!! THEY ARE LIARS AND CONMEN!!! THESE SCUM SUCKERS PREY ON WOMEN AND THE ELDERLY BY ALWAYS TELLING THEM THEY NEED EXPENSIVE WORK DONE LIKE STRUTS OR SHOCKS OR BEARINGS WHEN THEY DONT NEED THEM DONE. THEY HAVE BEEN INVESTIGATED IN THE PAST AND THE CURRENT MANAGER HAS A RECORD WORSE THAN HIS BREATH!!!
#4 Sep 15, 2010
Most Tires Plus stores do good work. It's just the Dekalb store that has such a terrible reputation. My daughter lives near there and she has fallen victim to them before. Good idea to stay away.
#5 Oct 13, 2010
I worked for Tires Plus in Dekalb for 3 years. I no longer work their and have no interest in going back, but that is for personal reasons. I worked as an ASE Master Mechanic and did alot of the maintainance. I am reading over these reviews and it all sounds like a Bunch of B/S. First of all Alignments do not cost $150, I never ever got paid for a $150 dollar alignment, tho it would be nice. Alignments were always 59.99, or 4-Wheel for 79.99. Since I started their, there has always been a 20 dollar off coupon, If Customers had any common sence they would look for coupons. Alignment work is not a guarantee, based on road conditions and even size of passengers, that is why they offer a 90 day guarantee, we will do it again for free! We always had print outs to show the customers all the specs, it even gives a little * symbol if out of spec. As far as cars needing B/S parts, that is B/S too. The price customers pay, I agree is high but I too am a customer. I would always bring customers back to show them exactly what it needed, I'd never refuse a customers interest. Also, every customer has the option for a second opinion, Tires Plus is not allowed to hold a vehicle, the customer must sign first before any work is performed! The 70's porn looking guy, kinda looks like Mario, is Matt. He is the district manager, he has been with the company for many years and worked his way up, obviously he has done something right to stay with the company this long, if he was a shady guy dont you think he would have broken the law by now. I can admit first hand, he plays by the rules! Typically elders and women, with all do respect, do not understand the importance of routine maintainance. They only notice when something breaks, it was our job to ensure shit does not happen. They are just as equal as anyone to get a second opinion, or bring someone in they trust, to verify the work. A lot of parts are not engineered to go over 100k, some even lower. Stuts &/or shock for example, are suppose to go to 60k. Alot happens when they go bad that, as a driver, are not noticeable. Tires wear due to cupping and alignments. The alignment, in a lot of cases, are adjusted with the struts. Adjusting old struts is pointless, because the car will continue to bounce all over the road. This is the only time I have seen alignment over $100, when more work is needed other than just alignment.
#6 Oct 14, 2010
The guy who states he paid 150.00 for a alignment is a idiot. What radio station do you work for? I want to know so I can find out what a dumbass sounds like. If you don't no about automobiles then don't talk about them. The only thing TP could have done better is explain the services performed to the dumbass and show him the alignment print out to prove it was done. And get the vehicle done in the promised time, sounds like bad time management on the managers part. O well- fuck off radio boy!
#7 Oct 22, 2010
you people need to learn how to read. The original poster very clearly stated he "paid the nearly $750 for the tires and alignment (including an additional $70 for something labeled "extend struts")"
This would mean the alignment was around $70, with an additional $70 to "extend struts". For the retards among us (specifically the two above)$70 +$70 + tax = approximately $150.
Looks to me that the last two posters are uneducated dumbshits who lack basic reading comprehension, or perhaps they are just blowing the fat manager over there at NTB, formerly Tires Plus.
#8 Nov 15, 2012
After reading these multiple psot - sounds like there are un-happy people on both sides of the Fence. Specifically, the Customer didnt understand why 4 tires and a alignment would take more than a couple houors unless they had to have the Tires sent to the store.
Also, the Former Employer sounds a little bitter towards to complaints. One has to ask oneself. Why is this former Tires Plus so abbrasive?
Theres a store, and gas station, I cannot remember the name but the motto there is :
Rule # 1 The customer is always right.
Rule #2 If you think the customer is wrong, R#1.
#10 Dec 23, 2013
Ryan and auto guy are comments sent by fat manager to save face. We will be investigating.
#11 Feb 9, 2014
I am a tires plus employee. I see both sides every day, customer and tech. The guys that i work with are trustworthy people and are very good at what we do. I have been in the repaire field for over a decade and i too am a master tech. I have a responsibility to keep my customers safe on the road. Most people look at a car and see only magic and stuff that would contort there mind. I also see alot of people trying to rip me off, trying to get shit free or complaine about crap they have no clue about till corp gives in and refunds them.......that shit come straight out of my pocket! The same money i feed my family with!!!! Customers come to me call me a dumb ass cus some dirt ball that cant keep a job told them i was wrong. People need to plan stuff better, if your car needs to be fixed chances are its going to be a while.... first we need to figure the customer out, they cant tell me whqts wrong," my car does things", what things? If you cant tell me what you want fixed then how am going to fix it?!?! Its not my fault your a victim. You want magic done go see a wizard, you want your car fixed bring it to me.
#12 Apr 4, 2014
Ur daughter got lucky!!! I live in Ky & Iwont go thru the whole story but Ipaid nearly $1000 for everything Ididnt need except a distributor & some shiny new zipties(yes Isaid ZIPTIES!) To hold it in as they broke the elec harness clip....it came in w the clip, good business would be to replace it @ their cost! Not to mention manager hung up on me twice(this was 2nd outta 4 visits to fix this minor repair!) & district manager never called me back after 4th to discuss $off my bill for all the shit the caused! I lost my job because of all their screwups!
#13 Aug 31, 2014
I once visited a Tires Plus and was told I needed struts and shocks. I took it to another Tires Plus who told me I didn't need struts and shocks, but I needed brakes and a battery; both stores in the Cincinnati area. I went to Sears, where I could use my credit card. Sears showed me that both my brakes and battery were still good. I ended up getting a year or more out of both. Proof that even the Tires Plus in Ohio can't be trusted.
#14 Sep 10, 2014
Only interested in parting you from your money!
Typical scam artists.
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