Barb

Hinesville, GA

#85 Sep 3, 2012
Ted wrote:
My MI series 8500 have been installed since 2003 and I have replaced 15 of them for broken seals.
<quoted text>
I feel your pain - we have the same pain!
Joe R

Pennington, NJ

#86 Oct 10, 2012
I had to replace 2 windows where seals leaked. Company charges $25 shipping per window to replace. I WOULD NOT BUT THESE WINDOWS. Get a better warranty.
Mike K

Williamsport, PA

#87 Oct 10, 2012
Joe R wrote:
I had to replace 2 windows where seals leaked. Company charges $25 shipping per window to replace. I WOULD NOT BUT THESE WINDOWS. Get a better warranty.
What series windows did you buy??? I am considering MI new construction OR maybe Simionton, not sure yet.
Charles

Belleville, IL

#88 Oct 12, 2012
Bought manufactured home in 2010 with MI 3500 series windows installed. Seals on three went bad within 1 year and were replaced and installed free. This year Three more are bad and now they want $25 per window to ship them to me PLUS they want to charge for installation. Check out the class action suit!
NELSON

Huntington Station, NY

#89 Oct 16, 2012
We just completed a major window replacement project (42 units) using M.I. Windows series 1650.(top of the line)These windows have serious defects and if we had to do it again we WOULD NEVER ORDER M.I. WINDOWS AND DOORS PRODUCTS.The first week after the install the (15) picture windows begin leaking through the frames.We were told by the factory that the seals that fuse the glass to the frames were defective "but dont worry well take care of it" The factory sent a technician who by the way does service for 'Pella" Hint Hint.The tech had to make numerous return trips to resolve the issue.One window unit was unable to be fixed and had to be recaulked from the inside and LOOKS LOUSY.I cannot recommend another manufacturer but do your homework make sure the manufacturer is AAMA rated with the higher perf.grade the better.Maybe Simonton but I have no experience with this product.M.I. Window warranty is very tricky,it provides for the replacement of parts/components NOT the entire window unit if found to be defective.To be fair the picture windows have an architectural look and are beautiful.We also replace some casments which all work fine,dont leak,and also look great with clean lines.Hope this is the last of the water leaking issue will keep you posted.
Mike K

Williamsport, PA

#90 Oct 16, 2012
NELSON wrote:
We just completed a major window replacement project (42 units) using M.I. Windows series 1650.(top of the line)These windows have serious defects and if we had to do it again we WOULD NEVER ORDER M.I. WINDOWS AND DOORS PRODUCTS.The first week after the install the (15) picture windows begin leaking through the frames.We were told by the factory that the seals that fuse the glass to the frames were defective "but dont worry well take care of it" The factory sent a technician who by the way does service for 'Pella" Hint Hint.The tech had to make numerous return trips to resolve the issue.One window unit was unable to be fixed and had to be recaulked from the inside and LOOKS LOUSY.I cannot recommend another manufacturer but do your homework make sure the manufacturer is AAMA rated with the higher perf.grade the better.Maybe Simonton but I have no experience with this product.M.I. Window warranty is very tricky,it provides for the replacement of parts/components NOT the entire window unit if found to be defective.To be fair the picture windows have an architectural look and are beautiful.We also replace some casments which all work fine,dont leak,and also look great with clean lines.Hope this is the last of the water leaking issue will keep you posted.
Thanks for the info, I too was considering the 1650 windows. My local building center is really pushing the MI windows over the more expensive brands. I guess it is better to pay more than be sorry later.
Lance

Charleston, SC

#91 Oct 19, 2012
Stay away from MI Windows and Doors. Do NOT use this brand in your remodeling or replacement project. I replaced 14 windows in my home 4 years ago. THREE have failed. Getting any kind of warranty replacement from the company is nearly impossible. The first windows failed in a year. It cost me $40/window in shipping fees. They sent the wrong size window, 1/8th inch too wide then charged ANOTHER $40 to ship the correct window. The "correct" window does not have the latches in the right place. I was not about to spend another $40 to get that problem fixed. The third window failed this year, 4 years after purchase. I was told that the window is not within the 5 year labor warranty. They are asking for $250 in "labor fees" to fix the failed window for a single fixed top sash replacement that I am going to install myself. They are no arguing with me about the replacement of that top sash.

BTW, when I say the windows have failed, they are completely useless. The inner seal is cracked on all 3 windows in numerous places. The "aluminum" framing inside the panes is rusted (odd, Aluminum rusts?). I never noticed that there was metal on the interior of these vinyl replacement windows. With that inner seal failing the vacuum is compromised and the windows are so fogged on the inside that you cannot see through them.

This company makes a horrible inferior product. I should have gone with my instincts and pent 10% more to get a quality brand like Pella or Anderson, whom both stand behind their products.

Horrible, horrible company. Worst customer service and worst product I've dealt with in a long time. No, I am not a Pella or Anderson plant. I am a disgruntled MI Windows and Doors company ex-customer.
Mike K

Williamsport, PA

#92 Oct 19, 2012
Lance wrote:
Stay away from MI Windows and Doors. Do NOT use this brand in your remodeling or replacement project. I replaced 14 windows in my home 4 years ago. THREE have failed. Getting any kind of warranty replacement from the company is nearly impossible. The first windows failed in a year. It cost me $40/window in shipping fees. They sent the wrong size window, 1/8th inch too wide then charged ANOTHER $40 to ship the correct window. The "correct" window does not have the latches in the right place. I was not about to spend another $40 to get that problem fixed. The third window failed this year, 4 years after purchase. I was told that the window is not within the 5 year labor warranty. They are asking for $250 in "labor fees" to fix the failed window for a single fixed top sash replacement that I am going to install myself. They are no arguing with me about the replacement of that top sash.
BTW, when I say the windows have failed, they are completely useless. The inner seal is cracked on all 3 windows in numerous places. The "aluminum" framing inside the panes is rusted (odd, Aluminum rusts?). I never noticed that there was metal on the interior of these vinyl replacement windows. With that inner seal failing the vacuum is compromised and the windows are so fogged on the inside that you cannot see through them.
This company makes a horrible inferior product. I should have gone with my instincts and pent 10% more to get a quality brand like Pella or Anderson, whom both stand behind their products.
Horrible, horrible company. Worst customer service and worst product I've dealt with in a long time. No, I am not a Pella or Anderson plant. I am a disgruntled MI Windows and Doors company ex-customer.
Thank you for the info. Looks like I'm back to the drawing on doing some research. My house was built in 1970. I've been told that since I'm having all the siding ripped off my home AND having my house wraped with Tyvek paper, then putting up insulation before putting on new Mastic siding that I should go with a new construction window VS. replacements. Decesions, decesions!!!!!
bernie

Tampa, FL

#93 Dec 11, 2012
after having 4 different estimates on 4 different brands of replacement windows, then reading all the problems people are having with them (vinyl replacement) I think I might just go back to alumnim replacement windows. Wood is out of the question because here in FL I am afraid of termites. Maybe the answer is to go back to single pane with storm windows. What ever happened good quality anything.
Mark

Parrish, FL

#94 Jan 7, 2013
MI was used by Ryland Homes in my house. It was built in 2010. So far I haven't had any problems with seals going bad. But... I have noticed that 1. Someone has seen to it that the identifier has been removed from the window. 2. These are about the hardest dam windows to close. 3. Not happy with them at all as even the white on the outside frame is already streaking down the house under the window.

I'm already anticipating having to replace a couple of the windows entirely that we open and close more frequently. From what I have seen contractors using in million dollar homes along our beaches, Pella or Anderson is the way to go. That is all I ever see going in these high dollar homes.
Charly

Germantown, MD

#95 Jan 11, 2013
I use to sell these windows in the state of MD for a franchise that had a deal with them for a couple of years.We took off from them because to many problems with there windows. 1650 series which I sold quite a bit of have bowing problems and seal failures due to condensation.And the 1650s are not builder grade but are one of their replacement series.Several of my customers complained about excessive sweating due to condensation, and when I had my rep from MI come out to check out my customers windows, they told me and them that it was due to too much moisture in the home and that they needed a humidifier which was a bunch of hog wash.Stay away from there brand.Buyer be aware!!!!
Warrenton

Warrenton, VA

#96 Jan 28, 2013
I have had 2 of MI's transom windows implode on me. One at 6 years and one a few months shy of 10 years.
Todd wrote:
Anyone know anything about MI Window and Door Company? I was looking at changing out my windows with new vinyl ones and am looking at the MI Professional Series Window. The MI Professional Series Window that I am looking at quailfies for the new stimulus tax credit of $1,500. Anyone know if MI Professional windows are a good replacement window?
Central VA

Midlothian, VA

#98 Feb 19, 2013
We have the 1650 series MI replacement windows installed and are very satisfied. They have a lifetime warranty. Why all the fuss?
Jim C

Fayetteville, GA

#99 Apr 6, 2013
Joot wrote:
WOW! Half of you are satified and the other half are not. Maybe I'll go with adding more insulation and bag the window replacement. I have reps from three different window companies coming this week (of Feb. 8 in S. Central PA) and I'll wait to see what they have to offer.
Can you tell me what companies came to your home and how they did? I currently have an MI sample and I'm not overly impressed. Also, after reading reviews some of the negative reviews, I'm getting a little nervous about going with MI. Can you let me know your thougths and feelings at mrjimcooper at hot mail.
Larry

Peachtree City, GA

#100 Apr 23, 2013
Dave wrote:
Builder used MI 8500 series sigle hung windows in our whole developement in 1998. I replaced 9 panes of windows under warranty in 2007. Now every single other window pane needs to be replaced in 2011.( 15 panes )I'm not kidding! EVERY ONE of my single hung windows in my house has now had a chemical/mold like discoloration in between the sealed panes. Comapany to this point tells me not under warranty now. Replacesments that they want to charge you good money for are not under any warranty.I plan on finding out how many others are effected in my area.
Hey Dave, my house was built in Georgia in 1998 with MI 8500 series windows. I replaced one top glass in 2005 under warranty. Just ordered a bottom sash glass for $40 out-of-warranty. I Googled the MI 8500 series and noticed a class action lawsuit.
Graeme

Roanoke, VA

#101 May 7, 2013
john wrote:
<quoted text>
I got a quote for 20 double-hung Xact 1550 windows for 6,000. I am in Virginia.
Sounds like you got a good deal. Mi windows are great!
IE contractor

Maywood, CA

#102 May 7, 2013
Graeme wrote:
<quoted text>
Sounds like you got a good deal. Mi windows are great!
I have had so many problems with express warranties and implied product merchantability. I only sell ANLIN and install ANLIN because I have an expert witness fron the ANLIN company I can use. Beware window installers ! If you install a crappy window you Are liable as an endorser in the distribution chain. I found that out the hard way when I put in Home Depot Brand windows with multiple product recalls unknown to me. I'm glad ANLIN stands behind their product all the way to court.
Anita Gimon

Charlotte, NC

#103 May 29, 2013
We are also in Charlotte & the original owners of a home built in 2001. In 2008 we had to have 8 windows replaced due to broken seals. Back then, they sent a rep who took the measurements for us, shipped them to our house & installed them. In 2011 we had to have 6 more windows replaced due to the same problem. That time MI made us do the measurements, go to a shipping warehouse in Rock Hill (the closest for us) and have them installed at our own expense. Right now, we have 10 more windows that either have a seal defect or the outer seal on the bottom sashes are coming off due to dry rot. I found out they are in the middle of a huge lawsuit in Kansas right now over the same things. This may be why they are being so uncooperative. I'm trying to figure out a way to get them to replace these newest problem windows entirely at their expense, considering that literally 3/4 of our windows have gone bad.
Nino

Deer Park, NY

#104 Sep 11, 2013
I installed metal industries windows. They only last a short time before the window glasss pane seals fail. I have replaved over 20 panes in my house. Some under warranty but now they are 12 years old and no longer warranteed. I plan on thowing the windows away and getting anderson . My neighbor has them and they are perfect and over 20 years old. STAY AWAY FROM MI windows, they will not give you any help or assistance or discount after 10 years on the window panes. Today, glazier companies want 35-55 a window to replace...you been warned....total junk
Dan

United States

#105 Oct 3, 2013
PUBLIC SERVICE ANNOUNCEMENT: PLEASE don't make the mistake of purchasing MI Windows! TRUST ME...you'll be sorry. I was forced into them because that's who my builder used; but steer clear if you have a choice! The warranty isn't worth the paper it's written on. I have had issues with two windows. On the most recent one, they admitted that there is an issue. BUT, it will cost me either $180 to have the replacement shipped and then handle installation myself, or pay them $400 to install?! It's a garbage warranty on a garbage product. A Google search will show you that they try to get out of honoring warranty claims...always stating that it's an installation problem, not a window defect. They've done this to me too...I had an issue with another window, but they never even came out to look at it...but somehow knew it had to be the installation. The warranty isn't worth $%^& and neither are their windows. From what I read in the reviews online, problems start at the 3-4 year mark (I'm at 4 years, my other problem was at 3) and will continue until you get frustrated and replace them. Or pay hundreds/thousands in shipping or re-installation charges. Ask questions about the warranty before you purchase windows...and stay away from MI Windows.

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