Five Corners Store Worst Customer Tre...

Five Corners Store Worst Customer Treatment

Posted in the Beulah Forum

Belittled by Owner

Leland, MI

#1 Jul 17, 2009
I am a professional who teaches courses in customer service. I now have a new "what not to do" example for my course. I just had the most rude treatment by the female owner of Five Corners Store in Beulah, MI over a $30 watch. Without going into extreme detail, I was just doing what I was told to do by the owner's husband or brother-in-law in December who said to come back and see them in July. Neither man was available today. However, she treated me like I was making the whole scenario up and didn't believe what I said. We are long term vacationers in Beulah and return every Christmas and July. We have always been treated so kindly by every store owner we have encoutered, until now. Maybe she was having a bad day. However, I will NEVER frequent the FIVE CORNERS STORE in Beulah, MI again. Knowing what I know about customer service, I informed the owner that it wasn't about the watch or the money, it was the way she was treating me. Her reply, "I'm not being rude to you. I haven't raised my voice once." If she took my customer service class, that kind of response would merit a failing grade!!!! With the buying seasons so short and the economy so bad, I would expect better treatment. I guess the owner of FIVE CORNERS STORE is doing just fine and doesn't need my money. It's a good thing, because she will never get it again.
son of Liberty

Benicarló, Spain

#2 Jul 20, 2009
infowars.com ..........theres a war on for your mind..
happytobeinbeula h

San Rafael, CA

#3 Aug 5, 2009
Sounds to me like there is much more to this story than meets the eye. Perhaps you should have gone into the detail that you declined to do in your posted comment. I have shopped in Five Corners many times, and I have always been treated with the utmost courtesy and respect. I am well acquainted with all five of the owners, and I have never met such a friendly, enthusiastic, and determined group of merchants. I think that if you were to ask around town, you would find that most if not all of the Beulah community agree with me.

It sounds to me like you went into their store looking for a reason to be angry, and you took the owner's comments out of context to fit your need to vent.

If you really did teach customer service, you know that there are two sides to every story. While it is true that the customer is always right, it is also true that there is just no pleasing some people.

I will continue to shop at Five Corners, and I look forward to their continued success.
A Great Store

Grand Rapids, MI

#4 Aug 6, 2009
I couldn't agree more with 'happytobeinbeulah'. Five Corners is a great store! The people there are always so friendly, and they have some really cool stuff. Not sure why the initial poster felt it necessary to slam them, especially without putting forth all the facts. Gotta wonder what she's NOT telling us. If this is an example of what she teaches in her "class", then I guess I'll never be her student.....
Beulah resident

Grand Rapids, MI

#5 Aug 6, 2009
You could not be more wrong - FIVE CORNERS always goes out of their way for the customer. Sounds like you are cranky and need a nap and might need a new profession
Belittled by Owner wrote:
I am a professional who teaches courses in customer service. I now have a new "what not to do" example for my course. I just had the most rude treatment by the female owner of Five Corners Store in Beulah, MI over a $30 watch. Without going into extreme detail, I was just doing what I was told to do by the owner's husband or brother-in-law in December who said to come back and see them in July. Neither man was available today. However, she treated me like I was making the whole scenario up and didn't believe what I said. We are long term vacationers in Beulah and return every Christmas and July. We have always been treated so kindly by every store owner we have encoutered, until now. Maybe she was having a bad day. However, I will NEVER frequent the FIVE CORNERS STORE in Beulah, MI again. Knowing what I know about customer service, I informed the owner that it wasn't about the watch or the money, it was the way she was treating me. Her reply, "I'm not being rude to you. I haven't raised my voice once." If she took my customer service class, that kind of response would merit a failing grade!!!! With the buying seasons so short and the economy so bad, I would expect better treatment. I guess the owner of FIVE CORNERS STORE is doing just fine and doesn't need my money. It's a good thing, because she will never get it again.
Beulah resident

Grand Rapids, MI

#6 Aug 6, 2009
You sound like a really cranky customer - FIVE Corners is a great asset to our community. Th owners couldn't be friendlier. They go the extra mile in customer service truth be told. Maybe you deserve a FAILING GRADE in the customer dept. Get over it.
Frankfort Resident

Grand Rapids, MI

#7 Aug 11, 2009
Well, it's been 3 weeks, and the original poster hasn't returned to shed more light on her story. I suppose, as someone who 'teaches customer service', she feels it's perfectly acceptable to impugn the reputation of a local business without providing any facts, then just waltz merrily on her way. Does she teach this in her class? Pretty pathetic behavior if you ask me, and certainly NOT professional. Five Corners is a wonderful store, with nice merchandise and a very friendly staff of family members who are trying to make a positive impact in their community. The original poster just sounds like a bad customer.....
happytobeinbeula h

East Greenwich, RI

#8 Aug 25, 2009
It appears that the unhappy patron goes by the handle of singinscrapper in several different scrapbooking blogs and forums, and she apparently badmouthed Five Corners in the QVC community too. Her name is Tammy and she lives in Kentucky.

Anyway, her comments on the web related to other topics are a hoot. I found one thread in which she was debating going out to dinner with an old classmate without telling her husband. Tammy, shame on you!
happy visitor

Melrose Park, IL

#9 Mar 20, 2010
i don't believe you or your perspective. that is one of the friendliest places i have ever visited.

if anyone was short with you, it was most likely because you deserved it.
Sparty On

Erie, PA

#10 Apr 13, 2010
The whiney post that began this thread can only have originated from Johnna B. who lives in Kentucky. I am witholding her last name out of courtesy, which is more than she showed by her malicious campaign.
Traverse City

Grand Rapids, MI

#11 May 8, 2010
You sound like a real bitch, Johnna B. Please don't ever come into my Traverse City store - people like you are not welcome.
South Street Bridge

Pinckney, MI

#12 May 8, 2010
This thread smells funny.
Knowing the whole Five Corners Crew and having the husband and wife as up north neighbors I would have an easier time believing that there was a Tsunami on Crystal Lake than the incident you vaguely shared taking place.

Tell me when this thread is updated:

Subscribe Now Add to my Tracker

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Beulah Discussions

Title Updated Last By Comments
Lower Herring Lake Jul '16 WATCHING LIVONIA 2
Its Your Birthday!! Jun '16 slneasome 1
News Michigan sees heavy snow in places, bitter-cold... (Jan '16) Jan '16 Sneaky Pete 1
Child Molester (Sep '10) Sep '15 watching livonia 2
dollar store located at gateway to frankfort? (Sep '15) Sep '15 watching livonia 1
New to the area (May '15) May '15 Newbie 1
News Hall accepted into Interlochen school (Nov '14) Nov '14 neil Young 1

Beulah Jobs

More from around the web

Personal Finance

Beulah Mortgages