I stopped in at Wagsworth for a tour looking for a nice place to board my dog and cat. I must have come during a lunch break because the girl who gave me a tour couldn't have been less interested. I had many questions that I didn't get to ask, and the tour lasted maybe 10 minutes. The only person on the staff I had seen working was the groomer. There were about 8 people in their break room all sitting around talking. I wasn't shown all of the kennels (which if you're going to pay more for a specific one, you should see all they have to offer) and she didn't even show me where the cats were kept. I saw a great dane in a kennel that was way too small for his/her size. This small but important experience has definitely made my decision an easy one. I won't be going to Wagsworth at all, and won't recommend it to anyone! I found an amazing kennel where the staff actually took about half an hour to 45 minutes to show me around and answer ALL of my questions. You should always pay attention to detail, even the small details!Please know that Wagsworth Manor Pet Resort welcomes visitors at ANYTIME, no appointment is necessary! There is nothing to hide, we are happy to show you where the dogs stay, where they play, group play in action, our grooming room. All are open to public view. We are VERY PROUD of our staff, our facility and of the amazing care our guests receive. You are welcome to ask questions of our staff and to meet your pet's caregiver. In our opinion the best test of a pet care facility is your pet's reaction the next time they return. We are happy to report many, many, many wagging tails! And purring cats for that matter!
Stop in for a tour and see for yourself. We welcome your visit!
#70 Jan 5, 2013
#71 Jan 20, 2013
My husband is in the military and we are living in an anti-pitbulls town in Texas. My dog, Bailey, a 60lb pitbull who if someone came to rob my house we'd be in trouble bc she would lick them to death, is currently staying with my dad who resides in malvern, where I am from as well.
Wagsworth was highly recommended by a few of my friends who take their dogs there. My dad had to fly to Texas to be with me while I have major surgery and We've never boarded my dog before. Even though she's a pit, she is the biggest baby in the world.
When I first called to get information on Wagsworth, the woman on the phone talked to me for about 20 minutes about everything and answered all my hundred questions and concerns. My dogs VERY protective of us when she is on a leash, but off the leash is fine with other dogs. She's always fine with people...the worst thing she has done yet is licked someone so a rediculously long time and has a tendency to sleep on your pillow or shoulder if she's in the bed with you.
I didn't want to take the risk of her nipping at another dog, so we choose to have her in her own room getting daily. I was worried about her being completely isolated.
When dropping her off, my dad was allowed to walk her to her "room" and even get in with her and made sure bailey felt comfortable. When he left she was cuddled up with her blanket laying down with the, where are you going!!!!??, look.
Less than 3 hours after my dad dropped her off he received a text message from someone at Wagsworth with a picture of bailey laying on the bed still looking as comfortable as can be.
Another 2 hours later he got ANOTHER text with her blanket all folded up under her and her looking up at the camera happy as can be.
I called yesterday and spoke to a woman up front who thanked me over and over again for my calling to say thank you for sending the pictures and making me feel better about leaving my dog in someone else's hands for the first time.
So On that note THANK YOU AGAIN WAGSWORTH FOR TAKING CARE OF MY BABY! YOU GUYS ARE AWESOME AND I COULDN'T THANK YOU ENOUGH!!!
I would highly recommend Wagsworth to anyone!
-Jessica aka Bailey's mom
#72 Aug 27, 2013
As a first time customer I explained my senior dogs needs including meds. They recommended the TLC plan instead of the Senior Care Plan which is basically the same thing except Senior care includes and email and meds. So when I went to pay and questioned the $11 meds charge they said " I got what I requested" and "I should read their website to see all the options" so I know for next time. When I asked to speak with a manager none was available so I asked for a call. The same Rep called me back and said they would give me $11 credit on next visit and they wouldn't credit my card back. I then asked for owner (Dee Dee)who I thought would want to know how I was treated as a new customer, but when I explained they recommended the wrong plan when I checked in, and then how I was treated at check out, she absolutely didnt care. She said basically its my choice to choose another facility. I was very nice and told her don't care about the lousy $11, it was the principal of the matter. Now it makes me wonder how my dog was really treated. No wonder the front desk Rep had a bad attitiude, its the same unprofessional attitude as the owner. Such a shame that over $11 they are going to lose alot of business since I work in the area with 1000 people that will see my review on our work site intranet tomorrow.
#73 Sep 2, 2013
As being a past employee. I can tell you they don't run the place. They had an employee go home, left 2 dogs in the dryer for 3 hours. I wouldnt EVER let my doggies go there. T he front desk people are rude and petty.
Saint Louis, MO
#74 Nov 19, 2013
I just recently put my dogs to this facility for grooming. The people there are friendly and this was the second time we went there.
When I picked them up, they were still in the grooming room. I went in and helped them out. There were fur all over the places and two groomers are back to back working with dogs. They are friendly but still that grooming was not as cleaned as I expected. So we left and one of my dog has been sick after the grooming for more than a week now. He picked up the virus over there and suffering high fever for days. I took him to the Vet and when the Vet heard that I put them there for grooming, she said it is a bad idea. She got a lot cases of dog getting sick from that kennel. This kennel is overload with dogs. I understand that every dog needs to show the shots information but since it is too many dogs around and the grooming room is full of fur from dogs. Virus does pass around in this kind of condition.
I always go to another groomer in a kennel as big as this one and I never have any problem with my dogs getting sick. They always clean up after groomed a dog and everything is clean and neat.
I think I will never go to this groomer again if they are not changing their cleaning habit and keep the grooming room clean before bring in another dogs for grooming.
#75 Nov 1, 2014
It never ceases to amaze me about how some people believe others are liars or 'out to get' the management at wagsworth.
With any business, there will be some pisitive and negative experiences. That's life.
However, my expetiences have never, ever been positive-- my animals had been hurt in a 47 hour stay, we wete not contacted, nor was my vet.
My animals had not been seen by any professional on premises or any individual that they use.
I had given them my business more than once. Each time with poor tesults.
The dogs were treated to the silo and we were billed for pampering, individual play, etc. Each time the report card was positive and happy,etc.
So how were there chemical burns the size of quarters and 1/4 inch deep in 7 out of 8 pads?
The dogs were hobbled and couldnt even walk. It was painful to watch.
Knowing these dogs jog miles three times a week on concrete, there was no way way that simple play in the yard, running on grass accomplished this in less than,two days.
When questioned, they said they noticed and put a non medicated vaseline type balm on one pad.
No one had any reasonable answers to how it hapoened in less than two days in their care, or why we weren't contacted. Or even told about it WHEN WE CALLED to,check up on them several times.
Ginger was rude, belligerent, uncaring, unprunprofessionald downright ignorant when we questioned her.
The dogs had to be treated by our vet, antibiotics, salve, etc.
I can't tell you how heartbreaking it is to watch a vital young dog, crying as he tries to walk just to go,outside and pee, because all of his feet are injured.
And carrying a 75 lb animal is out of my league.
For anyone who doubts my experiences and others, as made up or someone with a grudge, please feel free to,contact me.
I can show you vet bills, and statements, njury pictures, videos, and ginger's rude letters and phone messages.
You be the judge. The facts are there in black and white.
I simply put our experiences out there so someine else can not endanger the wfare of their beloved pet and pay those exhorbitany prices for for poor care.
I wish someone had been as honest with me. Because we have gotten better care for our dogs at several other establishments. They have never been hurt in other's care.
#76 Mar 2, 2015
Barbie does not know how to talk to customers
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