Review: Metzger Fanta Se Floors

Review: Metzger Fanta Se Floors

Posted in the Bernalillo Forum

K- Flax

United States

#1 Jul 2, 2009
Sales person professing to have "chemistry knowledge" told me that I was to apply a mastic remover I bought from them UNDILUTED and leave for one hour. I read the instructions before I was rung up and it said to add water. I questioned this and the sales person said that "You can add water if you want, I guess. But we don't." I said "Does it work better without adding water?" He said "Yes." We used the product. It did not work. I then called the manufacturer's tech support. The technical advisor said that water had to be added for the product to work. I called back Fanta Se and spoke to another sales person. I told him that I had used the product without adding water. He replied "That is correct. That is the way we use it." When I informed him that the product tech support person had said this was incorrect all he answered was "Oh." I called back the next morning and spoke to Russell, the owner. His immediate response was hostile. "Look, I don't give refunds. Period. If you want to buy two more bottles, I'll give you a discount" When I explained that his sales people were giving incorrect information, he confirmed that they did not mix with water and that they "flood the floor with water after it's applied to keep it wet."
"Isn't that adding water then?" I asked him.(I was not told to do even this.) When I said that I had planned to use their other products to finish the floor, he said that if I came in and "signed right now" to have them do the concrete finishing he would "give me" two bottles. I said that I really didn't think it would be a wise idea to do business at this point with someone so clearly belligerent and trying to strong arm me into a sale.(He hung up as I was speaking.) I never raised my voice or was unpleasant in any way.
Russell Metzger

Albuquerque, NM

#2 Nov 12, 2009
I deal with thousands of people per year and ocassionally have to deal with people that are hostil. Customer satisfaction is our goal, and for the most part we achieve and maintain a good business relationship with our customers. Our repeat and referal customers is what has made us thrive in what is currently a down market. It is unfornuate when you encounter a disgruntled customer, but based on 10 years of being in business the above complaint and posting is not representative of our average customers experience. I will end by quoting Abraham Lincoln, "You can please some of the people sometime, and all of the people sometime, but you can not please all of the people all of the time."
wendy bassett

Milwaukee, WI

#4 Aug 31, 2012
Hi I went into your store over 8 years ago and purchase the coolest flooring, it was paint but u put a base color down and then use spray bottles to add other colors!! It worked out great!! Well Im in Wisconsin now and would love to know the name of the flooring or how to make it! I have a whole huge basement that is waiting and screaming for theat kind of flooring can u please help me Russell? I know your not in business anymore but U had a good thing going and I'd love to show off to everyone here ;) thanks!!! oh my email is [email protected] please let me know!!
Lohan

Albuquerque, NM

#5 Dec 27, 2012
I hate to be the bearer of bad news but I believe that the company is no longer in business. It's unfortunate though- they did some beautiful work.
wendy bassett wrote:
Hi I went into your store over 8 years ago and purchase the coolest flooring, it was paint but u put a base color down and then use spray bottles to add other colors!! It worked out great!! Well Im in Wisconsin now and would love to know the name of the flooring or how to make it! I have a whole huge basement that is waiting and screaming for theat kind of flooring can u please help me Russell? I know your not in business anymore but U had a good thing going and I'd love to show off to everyone here ;) thanks!!! oh my email is [email protected] please let me know!!
Russell Metzger

Florence, AL

#6 Feb 12, 2013
Lohan wrote:
I hate to be the bearer of bad news but I believe that the company is no longer in business. It's unfortunate though- they did some beautiful work.
<quoted text>
Thank you for your kind words. I have been doing paintings on canvass and have some of my work at Jezebel Gallery in Madrid, NM. I met a lot of wonderful people in my 10 years in business but really enjoy what I am doing now. I can be reached at [email protected] Via Con Dios!

Russell Metzger

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