NU Says It's Stepping Up Customer-Service Focus

There are 20 comments on the Jul 25, 2008, Hartford Courant story titled NU Says It's Stepping Up Customer-Service Focus. In it, Hartford Courant reports that:

Connecticut Light & Power no longer serves "ratepayers," only "customers." And there's no longer such a thing as a "low-income" household, only "limited-income." It's all part of a new language that's heralding ...

Join the discussion below, or Read more at Hartford Courant.

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Farfel

Winsted, CT

#1 Jul 26, 2008
Are you freaking kidding me? This is beyond a joke. Want to fix NU? Nationalize it.

Change, NU-style, whilst still holding the gun to our heads:

Connecticut Light & Power no longer serves "ratepayers," only "customers."

And there's no longer such a thing as a "low-income" household, only "limited-income."
bsa

Boston, MA

#2 Jul 26, 2008
Well they should have been calling customers customers to begin with. Now if we can get rid of the "customer" oriented service we get from federal state and local government agencies were we are not cutomers.
Manny

East Haven, CT

#4 Jul 26, 2008
First they need a rate increase to train people that we are customers
yooo

Newington, CT

#5 Jul 26, 2008
go solar
Hell yeah

United States

#6 Jul 26, 2008
politically correct, just a way to hide the real shafting...
Mr Hampster

Broomall, PA

#7 Jul 26, 2008
I'm going to harness the energy from using hamsters running on a treadmill
Step Off

Meriden, CT

#8 Jul 26, 2008
Wrap doody in gift paper and it is still DOODY!! Good for this guy getting his piece of the pie and free advertising!!
what a joke

Cheshire, CT

#9 Jul 26, 2008
I don't care what jargon and lingo they use they are still screwing us as hard as they can.
what a joke

Cheshire, CT

#10 Jul 26, 2008
Why would anyone judge my post as clueless and nuts? Do I speak the truth?
Ricky

Merrimack, NH

#11 Jul 26, 2008
Now if they can just get their "Energy Efficiency Fund" working efficiently.

The most efficient, energy saving HVAC system is geothermal. Period. You will save more than 30% off your heating bill and more than 60% off you cooling bill. That's a huge savings in dollars and oil or gas as a geothermal system is electric and uses NOI oil or gas.

Ten years ago, the incentives covered the costs of the expensive wells necessary for geothermal which might run $10-20,000. The new "improved" incentives give the owner a few thousand dollars, depending on the size of the system. That's not enough to create an incentive.

Meanwhile, in their infinite wisdom, they will subsidize half the cost of a photovoltaic system, which may run $15,000 and will displace a tiny fraction of the electrical demand of a household and eliminate NO oil or gas usage.

Which investment makes more sense for the same investment? A proven, highly efficient, maintenance free technology that eliminates the use of many thousands of dollars worth of oil and gas every year (geothermal) for the average homeowner or the trendy photovoltaics, which at their best are operating at 17% efficiency and are able in a year to generate the "free" eenergy from sunlight that the geothermal system can save every month that it is in operation?

Payback wih photovoltaics is 8-12 years while geothermal can be half that.

Is is that the oil and gas lobby is against geothermal because they stand to lose business. Isn't NU a gas supplier?

What is wrong with this picture? As a public utility, isn't the prime directive to supply energy at the best cost to the public? It is certainly not happening here in CT.
joey

Glastonbury, CT

#13 Jul 26, 2008
I agree with the previous post. I can't believe Johnny's comments.

It also great that NU will be profiling all of us and how much will that information be worth on the open market.
Jack

AOL

#15 Jul 26, 2008
I am glad we Ratepayers, excuse me customers have Mr. Maywood, who I bet makes about 350K with a car and a sweet pension from Baltimore Gas and Electric to make us use the PC terms.
Bull_shit artist

North Westchester, CT

#16 Jul 26, 2008
"We're not screwing our customer, we're sticking it to them gently!"
Jason Davis

Boston, MA

#17 Jul 26, 2008
"Customer Experience Organization" ?? stupid. How about firing this guy, and lowering my outrageous rates to pay his salary.
Jack

Peekskill, NY

#18 Jul 26, 2008
Ricky wrote:
Now if they can just get their "Energy Efficiency Fund" working efficiently.
The most efficient, energy saving HVAC system is geothermal. Period. You will save more than 30% off your heating bill and more than 60% off you cooling bill. That's a huge savings in dollars and oil or gas as a geothermal system is electric and uses NOI oil or gas.
Ten years ago, the incentives covered the costs of the expensive wells necessary for geothermal which might run $10-20,000. The new "improved" incentives give the owner a few thousand dollars, depending on the size of the system. That's not enough to create an incentive.
Meanwhile, in their infinite wisdom, they will subsidize half the cost of a photovoltaic system, which may run $15,000 and will displace a tiny fraction of the electrical demand of a household and eliminate NO oil or gas usage.
Which investment makes more sense for the same investment? A proven, highly efficient, maintenance free technology that eliminates the use of many thousands of dollars worth of oil and gas every year (geothermal) for the average homeowner or the trendy photovoltaics, which at their best are operating at 17% efficiency and are able in a year to generate the "free" eenergy from sunlight that the geothermal system can save every month that it is in operation?
Payback wih photovoltaics is 8-12 years while geothermal can be half that.
Is is that the oil and gas lobby is against geothermal because they stand to lose business. Isn't NU a gas supplier?
What is wrong with this picture? As a public utility, isn't the prime directive to supply energy at the best cost to the public? It is certainly not happening here in CT.
You know your stuff and are right on the money. Nice to hear.
Paul Bahre

Granby, CT

#19 Jul 26, 2008
Let me get this right. We pay the highest electricity rates in the country. My power has gone out 3 times in the last week or so. Every time I call them it's well "Bad Weather" or "Heavy Load". They wouldn't need such massive call centers if they could keep the electricity flowing every time it got inclement.
bonzo

Hamden, CT

#20 Jul 26, 2008
a zebra cant change its stripes. CL&P would be better run by the Mafia at least they have class!
bonzo

Hamden, CT

#21 Jul 26, 2008
Paul Bahre wrote:
Let me get this right. We pay the highest electricity rates in the country. My power has gone out 3 times in the last week or so. Every time I call them it's well "Bad Weather" or "Heavy Load". They wouldn't need such massive call centers if they could keep the electricity flowing every time it got inclement.
how bout just get someone to answer the call instead of the friggin recorded announcements!!
bonzo

Hamden, CT

#22 Jul 26, 2008
bring back ready kilowatt at least he cared about us
lower please

Meriden, CT

#23 Jul 26, 2008
bonzo wrote:
<quoted text>how bout just get someone to answer the call instead of the friggin recorded announcements!!
This is all anyone ever asks.....does not take a brain scientist to figure this one...

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