Maytag recall becomes troublesome

[sue]

Hi Angela,
Wait till you hear my story. I am glad that everything turned out fine for you first. But, my Nov. 2009 I was awaken by a terrible smell and realized that my kitchen was on fire.The Maytag refrigerator that I had purchased in 2003 to replace the one that had burned up in our home had caught on fire due to a relay switch that maytag never informed me of the recall, but now my diswasher started smoking Feb. 2010 and I have been on and off hold now for
2 and 1/2 hour. So how did you get your dishwasher replaced with another?It has taken months for my refrigerator. Help!!!

[ken rolla mo]

I called the Maytag hotline on June 4th about the dishwasher report. They setup an appointment for June 7th for the dishwasher repair. Repairman did not show up, so I called his business on the 8th. He told me that he did not have my name on his list and if he had, he did not have parts to fix it. There have been numerous calls between that day and today (July 16th) amd he still doesn't have the parts! Extremely POOR service! If you people don't wear clown suits to work, you are underdressed! You can rest assured that we will never, never buy another product that Whirlpool is associated with.

[customer]

Josh Woodland wrote:

I also have a Maytag Quiet Series 400. I have been using it since Aug. 07. I have had similar problems with the grinding/arcing noise. The first time I had the problem was about a month after the warranty expired.
I replaced the Wash Motor Assy, and the problem went away. My wife convinced me to call Maytag about the problem, and they reimbursed me for the motor, even though my warranty was expired.
The problem has recently started coming back. We called Maytag to find out if there were any recalls on the motor, and they could (would) not give us any information. They kept bringing up the fact that we had voided our warranty by performing our own service on the dishwasher, even though the warranty has already expired.
I am convinced that the motor has a reliability issue. There are no recalls for this problem on Maytag's website. Maybe there haven't been enough customer complaints to start a recall???

After three years ours gave. And we were told it would be cheaper to replace than repair. Our pump and the bearings are giving.

[kanata]

Josh Woodland wrote:

I also have a Maytag Quiet Series 400. I have been using it since Aug. 07. I have had similar problems with the grinding/arcing noise. The first time I had the problem was about a month after the warranty expired.
I replaced the Wash Motor Assy, and the problem went away. My wife convinced me to call Maytag about the problem, and they reimbursed me for the motor, even though my warranty was expired.
The problem has recently started coming back. We called Maytag to find out if there were any recalls on the motor, and they could (would) not give us any information. They kept bringing up the fact that we had voided our warranty by performing our own service on the dishwasher, even though the warranty has already expired.
I am convinced that the motor has a reliability issue. There are no recalls for this problem on Maytag's website. Maybe there haven't been enough customer complaints to start a recall???

We have had the same issue with ours however we found a site on the internet that talked us through the process of opening up the system to clean out the motor. Both times we found small pieces of plastic and bone - once we cleaned out the motor the grinding noises stopped. On the other hand we now have a problem with our control panel not working so this product is in my eyes a piece of junk - I will never buy Maytag again!!
I could not find the actual link we used to go through the steps for removing the motor but try this one..
http://www.fixya.com/support/t1462362-loud_no...
It was a very simple process but keep track of the order you take things off so you can get them back the correct way,
good luck

[pappy]

Once aorson does amintenance on a product it usually voids the warrnty of the product. --manufacturers just love to void a product, l;owers thier repair cost and less calls.

[pappy]

Money saved ,money earned on voided warranties.

[Ishmael]

http://www.topix.com/forum/city/benton-harbor...

Whirlpool sucks.

[pappy]

Mine had problems and I just threw it inthe back yard for the scapman. They were made in Mexico anyway. Wonder when the Mexican goverment will let thier workers unionize?

[pappy]

Corporations only put recalls on thier webb site or have a recall if they are forced to do so. By doing that they save money on labor and phone calls. Thus making them more profits for their CEOS bonuses.