Mama Ann's Needs to Change NOW

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Please change

Beckley, WV

#1 Nov 21, 2012
I wish Mama Ann would wake up and change before she goes out of business. I believe the following should change:

Clean the staff up. Dirty looking sweat pants or shorts is not very appetizing.

Get a fountain dispenser. Nobody wants to pay for another drink just to get a refill. The cans are a little way to pad the bill.

Clean the entire place up. All the junk on the walls is schizophrenic looking and in poor taste. Who are they targeting children or adults?

Keep the trash, druggies, and thugs out of the store. Nobody wants to eat next to the town trash. If you feel sorry for them hand them a left over sandwich out the back door. Do not make paying customers look at them.

Keep you drug using family from behind the counter near the food. Do they have health department clearance to be there?

Reduce the menu a little and do not continually run out of good. If you say you have it on the menu then have the food in stock.

Talley the bill before the customer has to go to the register. People want to know the total before going to the cashier. Are you hiding some money from the ___ or what is the deal no credit or debit cards? A little shaky.

Employees should either stop smoking or smoke in the back. Patrons do not want to see a bunch of people smoking who just cooked their food and/or are about to cook their meal. This is low class and nasty.

These are just a few of out thoughts...it is sad to see a restaurant going down and the owner cannot see the ship going before the iceberg.

We do wish her the very best. Change before you end up going out of business.

Gus

United States

#2 Nov 21, 2012
Stay home and eat. Simple as that. Good grief get a life. Don't gripe about how someone runs their business. If you don't like it. Then go elsewhere.
Trying to help

Beckley, WV

#3 Nov 21, 2012
I would like to see the business stay open. She just needs some help.
Gus wrote:
Stay home and eat. Simple as that. Good grief get a life. Don't gripe about how someone runs their business. If you don't like it. Then go elsewhere.
agreed

United States

#4 Nov 21, 2012
She definitely needs to clean the place up and also get a CC machine, its 2012... Come ... And yes it angers me also when she runs out of stuff all the time...
Mountaineer

Beckley, WV

#5 Nov 21, 2012
Please change wrote:
I wish Mama Ann would wake up and change before she goes out of business. I believe the following should change:

Clean the staff up. Dirty looking sweat pants or shorts is not very appetizing.

Get a fountain dispenser. Nobody wants to pay for another drink just to get a refill. The cans are a little way to pad the bill.

Clean the entire place up. All the junk on the walls is schizophrenic looking and in poor taste. Who are they targeting children or adults?

Keep the trash, druggies, and thugs out of the store. Nobody wants to eat next to the town trash. If you feel sorry for them hand them a left over sandwich out the back door. Do not make paying customers look at them.

Keep you drug using family from behind the counter near the food. Do they have health department clearance to be there?

Reduce the menu a little and do not continually run out of good. If you say you have it on the menu then have the food in stock.

Talley the bill before the customer has to go to the register. People want to know the total before going to the cashier. Are you hiding some money from the ___ or what is the deal no credit or debit cards? A little shaky.

Employees should either stop smoking or smoke in the back. Patrons do not want to see a bunch of people smoking who just cooked their food and/or are about to cook their meal. This is low class and nasty.

These are just a few of out thoughts...it is sad to see a restaurant going down and the owner cannot see the ship going before the iceberg.

We do wish her the very best. Change before you end up going out of business.
Where's Gordon Ramsay when you need him?
Canada wondering

Beckley, WV

#6 Nov 21, 2012
Never ate there...not sure I wanna now.
She could double her mone

Beckley, WV

#7 Nov 21, 2012
It is sad she is in a prime location yet the place is a mess.
Canada wondering wrote:
Never ate there...not sure I wanna now.
Tiredofit

Charleston, WV

#8 Nov 21, 2012
Where is this place??

“Pissed off underwater tiger.”

Level 6

Since: Apr 12

Imitated but never duplicated

#9 Nov 21, 2012
Please change wrote:
I wish Mama Ann would wake up and change before she goes out of business. I believe the following should change:
Clean the staff up. Dirty looking sweat pants or shorts is not very appetizing.
Get a fountain dispenser. Nobody wants to pay for another drink just to get a refill. The cans are a little way to pad the bill.
Clean the entire place up. All the junk on the walls is schizophrenic looking and in poor taste. Who are they targeting children or adults?
Keep the trash, druggies, and thugs out of the store. Nobody wants to eat next to the town trash. If you feel sorry for them hand them a left over sandwich out the back door. Do not make paying customers look at them.
Keep you drug using family from behind the counter near the food. Do they have health department clearance to be there?
Reduce the menu a little and do not continually run out of good. If you say you have it on the menu then have the food in stock.
Talley the bill before the customer has to go to the register. People want to know the total before going to the cashier. Are you hiding some money from the ___ or what is the deal no credit or debit cards? A little shaky.
Employees should either stop smoking or smoke in the back. Patrons do not want to see a bunch of people smoking who just cooked their food and/or are about to cook their meal. This is low class and nasty.
These are just a few of out thoughts...it is sad to see a restaurant going down and the owner cannot see the ship going before the iceberg.
We do wish her the very best. Change before you end up going out of business.
LOL and I thought I was a judgmental prick. With the exception of the card issue, yeah theres a lot of judgement being passed. Not only on this place, but on people. Just like you can "know" whos a "druggie" or "thug" or even starving.... just by looking at them.

Sorry, perhaps you need to reevaluate who is the problem.

“Pissed off underwater tiger.”

Level 6

Since: Apr 12

Imitated but never duplicated

#10 Nov 21, 2012
VirVoX Populi wrote:
<quoted text>
LOL and I thought I was a judgmental prick. With the exception of the card issue, yeah theres a lot of judgement being passed. Not only on this place, but on people. Just like you can "know" whos a "druggie" or "thug" or even starving.... just by looking at them.
Sorry, perhaps you need to reevaluate who is the problem.
Or better yet... Instead of hiding behind the anonymity of the internet... yanno... Go offer up your improvements face to face and see how well they are received. Surely your comments will be appreciated, right?
You live closepusycat

Beckley, WV

#11 Nov 21, 2012
You live close to there why don't you take your fatasss over there and offer your advice.

Shutitbud
VirVoX Populi wrote:
<quoted text>
Or better yet... Instead of hiding behind the anonymity of the internet... yanno... Go offer up your improvements face to face and see how well they are received. Surely your comments will be appreciated, right?
informed citizen

Beckley, WV

#12 Nov 21, 2012
A review of Mama Ann's contrasted with a visit to Cheddars.

While in town for a Fridays in the Park visit I decided to check out MaMa Ann's after reading a previous thread & comments on the food.

It was around noon & I thought MaMa's place would be busy, but there was only one customer to my left finishing up his meal and 3 ladies at the window table with drinks (their food arrived shortly after I sat down at the counter).

I ordered a burger with everything and an iced tea (no refill was ever offered). It took approximately 30 minutes for the burger to be served, but I was advised it was their busiest time getting out orders that had been called in.

The staff seemed disorganized and no apparent thought as to the flow of getting the food from the grill and fryer to the "fixings" table and into the waiting carry out bags which were on the counter in FRONT of me. Hands and food kept going into and back out the packages as several (at the same time) were preparing the lunches. At one point the fries and onion rings were removed from the bags (getting cold) and replaced. I can only wonder if everyone got the right order and condiments after watching how they were filled.

My thought as I was waiting and watching all this activity was - would it be so hard to slap down an extra burger on grill to be cooking & prepared as the carry-outs were being assembled? The waiting time was ridiculous for 1 burger.

The counter to my left was piled up; as another mentioned the decor could stand some upgrading - fresh paint & lose the hippy decorations.

The burger was good, the ice tea (so-so & no refill) and the cost -- around $6

~~~~~~~~

Cheddars - I visited opening day and had about a 15 minute wait to be seated. I chose from the daily lunch special - 5 items-soup, 1/2 club sandwich, loaded baked potato, house or caesar salad - 2 items for $5.99 or 3 for $6.99. I chose the 1/2 club sandwich & caesar salad with the more expensive fruit infused iced tea (free refill included).

My salad and drink was served promptly with less than 10 minute wait for the sandwich. Cost -$8.98. Of course the restaurant was new as compared with the older MaMa Ann place, but as long as a place is clean and orderly and no distracting activity or noise, I'm happy.

Given the choice - I would definitely NOT chose MaMa Ann's for lunch. Cheddars was, by far, the better place for food, cost and atmosphere.

“Pissed off underwater tiger.”

Level 6

Since: Apr 12

Imitated but never duplicated

#13 Nov 21, 2012
You live closepusycat wrote:
You live close to there why don't you take your fatasss over there and offer your advice.
Shutitbud
<quoted text>
I do? how do you know where either I or the OP lives? Because that is the only advice I was offering, to the original poster. And yeah... I would have no qualms with delivering that message face to face.

Perhaps you might wanna think before you speak.
informed citizen

Beckley, WV

#14 Nov 21, 2012
I left out the parking issue & cost to feed the meter. Going to MaMa Ann's I had an hour on meter & it was about up by the time I finished lunch. Parking at Cheddars, no problem and I spent less time for a quick lunch at Cheddars, even with the opening date wait and long line.
Sweetie Pie LOL

Beckley, WV

#15 Nov 21, 2012
We know who you are! LOL You need to get a real job and move from downtown into the country where people like you reside. By the way clean up that hole you live in and get a life. We are sick of trashy neighbors. LOL
VirVoX Populi wrote:
<quoted text>
I do? how do you know where either I or the OP lives? Because that is the only advice I was offering, to the original poster. And yeah... I would have no qualms with delivering that message face to face.
Perhaps you might wanna think before you speak.
Meee

Beckley, WV

#16 Nov 21, 2012
Please change wrote:
I wish Mama Ann would wake up and change before she goes out of business. I believe the following should change:
Clean the staff up. Dirty looking sweat pants or shorts is not very appetizing.
Get a fountain dispenser. Nobody wants to pay for another drink just to get a refill. The cans are a little way to pad the bill.
Clean the entire place up. All the junk on the walls is schizophrenic looking and in poor taste. Who are they targeting children or adults?
Keep the trash, druggies, and thugs out of the store. Nobody wants to eat next to the town trash. If you feel sorry for them hand them a left over sandwich out the back door. Do not make paying customers look at them.
Keep you drug using family from behind the counter near the food. Do they have health department clearance to be there?
Reduce the menu a little and do not continually run out of good. If you say you have it on the menu then have the food in stock.
Talley the bill before the customer has to go to the register. People want to know the total before going to the cashier. Are you hiding some money from the ___ or what is the deal no credit or debit cards? A little shaky.
Employees should either stop smoking or smoke in the back. Patrons do not want to see a bunch of people smoking who just cooked their food and/or are about to cook their meal. This is low class and nasty.
These are just a few of out thoughts...it is sad to see a restaurant going down and the owner cannot see the ship going before the iceberg.
We do wish her the very best. Change before you end up going out of business.
Here we go again , some idiot behind the computer thinks that they can run a place better than Mamma Anne. Lets see. The staff can and do wear what they want to work and the sweatpants havent been worn in a while both the guys typically wear jeans now and shorts are not that unappealing.... if they were cooking with their knees I could see the issue.

As far as the drug using staff...screw YOU .... unless you have witnessed and or drug tested them quit throwing out accusations that are clearly untrue.

When a family owned restaraunt makes specials and they sell out , tough shit !! It is better than making too much and either selling leftovers (like many others do) or throwing it away and wasting money. I would typically think that a place that runs out of things must be pretty good considering that they had to sell a lot to be out , right ?

You walk by the register when you get ready to leave so quit being a lazy jack ass and stand there for a second I promise an extra minute or two wont hurt you , cry baby.

If you dont like the decorations open up your own darn place and fix the walls the you want them. Whats the matter tripped on too much acid and its giving you some kind of fit? WAAAAA!!!

If you have seen the back you would know its not a safe place to go smoke, how about you go back there and eat your lunch !If they wash their hands in front of you (which they do) then what's the problem? Everyone that shits wipes their ass, does that bother you too???? Just because you dont see it in front of you doesnt mean that lots of places you eat dont do things not in front of you that you wouldnt dare let them touch your food afterwards.

and as far as suggesting that they are hiding a little extra money .... are you for real ??? She has the lowest prices in Beckley and barely breaks even and has dang good buisness. How would that work anyways, you see them ring you up and see the totals appear on the register.... how would someone take anything without someone knowing moron?

and finally ........ ask her why she doesnt take cards, she will GLADLY tell you.
To Meee

Beckley, WV

#17 Nov 21, 2012
Instead of being defense why do you not try to improve the place a little. It would not only help your business but your reputation as a trashy low class diner.

As far as drug usage and thievery are you saying the grandson for instance is a saint? Get a life we all know.
Meee wrote:
<quoted text>
Here we go again , some idiot behind the computer thinks that they can run a place better than Mamma Anne. Lets see. The staff can and do wear what they want to work and the sweatpants havent been worn in a while both the guys typically wear jeans now and shorts are not that unappealing.... if they were cooking with their knees I could see the issue.
As far as the drug using staff...screw YOU .... unless you have witnessed and or drug tested them quit throwing out accusations that are clearly untrue.
When a family owned restaraunt makes specials and they sell out , tough shit !! It is better than making too much and either selling leftovers (like many others do) or throwing it away and wasting money. I would typically think that a place that runs out of things must be pretty good considering that they had to sell a lot to be out , right ?
You walk by the register when you get ready to leave so quit being a lazy jack ass and stand there for a second I promise an extra minute or two wont hurt you , cry baby.
If you dont like the decorations open up your own darn place and fix the walls the you want them. Whats the matter tripped on too much acid and its giving you some kind of fit? WAAAAA!!!
If you have seen the back you would know its not a safe place to go smoke, how about you go back there and eat your lunch !If they wash their hands in front of you (which they do) then what's the problem? Everyone that shits wipes their ass, does that bother you too???? Just because you dont see it in front of you doesnt mean that lots of places you eat dont do things not in front of you that you wouldnt dare let them touch your food afterwards.
and as far as suggesting that they are hiding a little extra money .... are you for real ??? She has the lowest prices in Beckley and barely breaks even and has dang good buisness. How would that work anyways, you see them ring you up and see the totals appear on the register.... how would someone take anything without someone knowing moron?
and finally ........ ask her why she doesnt take cards, she will GLADLY tell you.
Meee

Beckley, WV

#18 Nov 21, 2012
I don't work there idiot and the grandson doesn't either . I eat there weekly and have NEVER had an issue. I have noticed their awards, internet reviews and newspaper articles though seems their reputation is pretty good.
informed citizen

Beckley, WV

#19 Nov 21, 2012
Meee wrote:
<quoted text>
Here we go again , some idiot behind the computer thinks that they can run a place better than Mamma Anne. Lets see. The staff can and do wear what they want to work and the sweatpants havent been worn in a while both the guys typically wear jeans now and shorts are not that unappealing.... if they were cooking with their knees I could see the issue.
As far as the drug using staff...screw YOU .... unless you have witnessed and or drug tested them quit throwing out accusations that are clearly untrue.
When a family owned restaraunt makes specials and they sell out , tough shit !! It is better than making too much and either selling leftovers (like many others do) or throwing it away and wasting money. I would typically think that a place that runs out of things must be pretty good considering that they had to sell a lot to be out , right ?
You walk by the register when you get ready to leave so quit being a lazy jack ass and stand there for a second I promise an extra minute or two wont hurt you , cry baby.
If you dont like the decorations open up your own darn place and fix the walls the you want them. Whats the matter tripped on too much acid and its giving you some kind of fit? WAAAAA!!!
If you have seen the back you would know its not a safe place to go smoke, how about you go back there and eat your lunch !If they wash their hands in front of you (which they do) then what's the problem? Everyone that shits wipes their ass, does that bother you too???? Just because you dont see it in front of you doesnt mean that lots of places you eat dont do things not in front of you that you wouldnt dare let them touch your food afterwards.
and as far as suggesting that they are hiding a little extra money .... are you for real ??? She has the lowest prices in Beckley and barely breaks even and has dang good buisness. How would that work anyways, you see them ring you up and see the totals appear on the register.... how would someone take anything without someone knowing moron?
and finally ........ ask her why she doesnt take cards, she will GLADLY tell you.
Wow! You really did more to hurt the business than any of the
"review" posts on this thread.

“Pissed off underwater tiger.”

Level 6

Since: Apr 12

Imitated but never duplicated

#20 Nov 21, 2012
Sweetie Pie LOL wrote:
We know who you are! LOL You need to get a real job and move from downtown into the country where people like you reside. By the way clean up that hole you live in and get a life. We are sick of trashy neighbors. LOL
<quoted text>
LOL of course you do. Dude, you arent my neighbor. So why not keep an eye on the trash coming out of your mouth instead of worrying about everyone elses trash.

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