wondering

Oak Hill, WV

#1 May 2, 2012
Is it worth the money?
aww

Beckley, WV

#2 May 2, 2012
Its not bad and its wireless. You have to sign a 2 year contract for monitoring and its 20 bucks a month.
Well

Beckley, WV

#3 May 2, 2012
How much is peace of mind worth? I'm pleased with my alarm systme and the peace of mind. Worth every penny.
Wanted

Oak Hill, WV

#4 May 2, 2012
Well wrote:
How much is peace of mind worth? I'm pleased with my alarm systme and the peace of mind. Worth every penny.
does it matter how large the home or how many doors and windows?
Well

Beckley, WV

#5 May 2, 2012
Yes it does matter on what you want. How many windows, doors, motion detectors, and so forth. Call and speak with them.
BUd

New York, NY

#6 May 2, 2012
The eoc monitors our alarm $180 a year and it goes straight to the 911 center no waiting on someone in California or Texas to call it in to them. Had no idea they offered their monitoring for so cheap had been paying $60 a month until I switched

Level 2

Since: Dec 11

Parkersburg, WV

#7 May 2, 2012
Just be sure suddenlink has your stuff right. My sister just bought a security system from someone else because when calling 911 (phone is thru suddenlink) it connected her to the wrong county so the police could not find her. She called suddenlink several times where they were supposed to fix it and it still has never been fixed. It does no good to call 911 or have a security system if you can't get help. Good luck!!

Level 1

Since: Nov 11

Tyler, TX

#8 May 8, 2012
Hi Riverhippy - my name is Ashley, and I'm with Suddenlink. I'm really sorry to hear that your sister's experience wth us has been less than exceptional. If it's not too late, I'd be happy to work with senior management in your area to resolve. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.
Customer

Beckley, WV

#9 May 8, 2012
SuddenlinkAshley wrote:
Hi Riverhippy - my name is Ashley, and I'm with Suddenlink. I'm really sorry to hear that your sister's experience wth us has been less than exceptional. If it's not too late, I'd be happy to work with senior management in your area to resolve. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.
This is customer service. I'm glad to see a company reaching out in this manner to help their customers. Thumbs up to you Ashley! Good job!
Kris

New York, NY

#10 May 8, 2012
Wr just recently purchased a system for my grandmother, her bill actually went down after we had it installed. She had cable & phone, & with adding the security system they bundled her plan so it's like she's getting it for free now. Great deal. & She sleeps much easier at night now.
tlaff79

United States

#11 May 8, 2012
I love my system from suddenlink! We checked out all the companies that service this area and they were the most reasonably priced. I hadn't heard about anything from the eoc I would like to check it out though!
Just sayin

United States

#12 May 21, 2012
My neighbors have their suddenlink cameras pointed at my doors and windows so they can spy on me thanks alot suddenlink for helping out a stalker
Zebe

Parkersburg, WV

#13 Jul 21, 2012
Had problem a while back with Suddenlink phone. Every night at 1:15 AM phone would go out. Would require manual reboot. This lasted months. Had repair techs out and everythings seemed fine. So they charged me for the call. Then time changed and the problem switched to 2:15. Suddenlink did not fix the problem. Finally discovered online that they needed to do a firmware update for the modem. Went to office and told them what to do. They called 10 minutes later and did the update. They acted on the phone like they solved the problem. Pathetic service.
Zebe

Parkersburg, WV

#14 Jul 21, 2012
Also have Suddenlink home security. Bought 3 wireless cameras. They only work in line of sight and no more than 15 feet from router. Paid over $100 per camera and Suddenlink has never offered to replace or refund them. If there are any walls between camera and router they don't work. Did not work on day of installation in other rooms and Suddenlink did not followup on problem. Do not buy their cameras.

Level 2

Since: Dec 11

Beckley, WV

#15 Jul 21, 2012
SuddenlinkAshley wrote:
Hi Riverhippy - my name is Ashley, and I'm with Suddenlink. I'm really sorry to hear that your sister's experience wth us has been less than exceptional. If it's not too late, I'd be happy to work with senior management in your area to resolve. Please feel free to contact me directly: ashley-AT-suddenlink-DOT-com. Thank you.
Sry for the long delay, I appreciate your kindness however her home was broken into in the middle of the day and suddenlink has continued to be of no assistance. This isn't a problem only you should be able to fix it should be something anyone there can fix. My sister went elsewhere spent probably a couple grand to buy quality stuff and is very happy. She wouldn't wipe her a** with yalls service now, sorry. I know it's not you personally but suddenlink sux.

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