JanCare's Response Time

JanCare's Response Time

Posted in the Beckley Forum

Patients Sister

Charleston, WV

#1 Aug 11, 2011
This county's EMS system is going down the drain now the JanCare has become a monopoly. A few days ago my family called an ambulance for my brother, and expected a decent response time. Emergency medicine is all about time; Seconds can make a difference in saving someone's life. JanCare showed up at my brother's house 45 minutes after we called them. That is a far too long response time for any emergency. We called an ambulance thinking that my brother would be better off going with them; that he could get the care he so desperately needed much faster that way, but turns out we would have been better off putting him in one of our vehicles and going to the nearest hospital. After some poking around, I discovered that JanCare employees are not allowed to drive above the speed limit, no matter what the emergency is. While I am all for the safety of all EMS workers, JanCare is not allowing their employees to properly do their jobs. If this was your child, let's say, choking and time was such a monumental issue, wouldn't you be upset? I say that everyone should call JanCare and complain about their policies.

“Bored with insomnia”

Since: Jul 10

Location hidden

#2 Aug 11, 2011
I don't know about their policies but I feel if a cop is allowed to speed why would an ambulance driver?
informed citizen

Oak Hill, WV

#3 Aug 11, 2011
Patients Sister wrote:
This county's EMS system is going down the drain now the JanCare has become a monopoly. A few days ago my family called an ambulance for my brother, and expected a decent response time. Emergency medicine is all about time; Seconds can make a difference in saving someone's life. JanCare showed up at my brother's house 45 minutes after we called them. That is a far too long response time for any emergency. We called an ambulance thinking that my brother would be better off going with them; that he could get the care he so desperately needed much faster that way, but turns out we would have been better off putting him in one of our vehicles and going to the nearest hospital. After some poking around, I discovered that JanCare employees are not allowed to drive above the speed limit, no matter what the emergency is. While I am all for the safety of all EMS workers, JanCare is not allowing their employees to properly do their jobs. If this was your child, let's say, choking and time was such a monumental issue, wouldn't you be upset? I say that everyone should call JanCare and complain about their policies.
I see ambulances with lights flashing, sirens blaring and above the speed limit all the time. Was it an emergency situation? Maybe that's the policy - don't speed & endanger the patient, health care workers & other drivers if it's not an emergency & just a transportation run.
I love EMS

United States

#4 Aug 11, 2011
I'm sorry for the bad experience you had with Jan-Care, but I can assure you it's not just a problem with JC. No one wants to do the job, so EMS services are short staffed. You can't blame JC because you don't know how many trucks were on the road at that time and what kind of calls were being ran, there are other people who are having possibly worse emergencies than you. The speed limit thing is for EMS safety and for the safety for everyone else. Notice how many people yield for a police officer with lights and sirens compared to an ambulance with lights and sirens. If people don't yield to a speeding ambulance the results can be fatal.
speeding

Beckley, WV

#5 Aug 11, 2011
JC has implemented that policy for their drivers. NOT the state. The state says to drive with due regard for others. BEST, GHENT, Whitesville etc, can all drive using their own judgement. JAN CARE says no speeding. This is why their trucks are running lights and sirens with people PASSING THEM! Which is ridiculous! May as well just turn them off. Jan Care even has GPS on their trucks that shows dispatch how fast they are driving. If they go over the speed limit, a signal goes to dispatch, then dispatch squeals to upper management and the driver is suspended. Funny, Jan Care has more accidents than any of the other companies.
I love EMS

United States

#6 Aug 11, 2011
speeding wrote:
JC has implemented that policy for their drivers. NOT the state. The state says to drive with due regard for others. BEST, GHENT, Whitesville etc, can all drive using their own judgement. JAN CARE says no speeding. This is why their trucks are running lights and sirens with people PASSING THEM! Which is ridiculous! May as well just turn them off. Jan Care even has GPS on their trucks that shows dispatch how fast they are driving. If they go over the speed limit, a signal goes to dispatch, then dispatch squeals to upper management and the driver is suspended. Funny, Jan Care has more accidents than any of the other companies.
I never said it was the state's policy. It's JC's alone and I as a driver completely respect and understand that. You never know what you're failing to see when your adrenaline kicks in and you're going faster than you should be. Speeding doesn't save much time. People don't yield to ambulances, whether it's going fast or slow. Want to know why JC has more accidents? Because JC is a big company compared to other ambulance companies around and when people see a JC truck they see big money signs. I can't tell you how many people have cut me off or done something stupid or dangerous that no one in their right mind would do unless they were seeing money signs.
speeding

Beckley, WV

#7 Aug 11, 2011
Excellent answer, newbee. LOL
Complain Complain

Beckley, WV

#8 Aug 11, 2011
Here is another thread complaing about JanCare. There are many factors left out of this complaint. Where you live. Where the responders were at the time the call came in. Let's not forget how long it took before the decision was made before calling.

As for speeding, I worked for a large company and drove a company truck. The crap people pull just to try and get you into an accident is crazy. It is bad enough driving in Beckley in a personal automobile on a good day. Try driving with a big dollar sign hung over you car?

I do wish the public would start showing a little more consideration and understanding of what our emergency service providers are trying to do. Try to understand it from their point of view as well.

When I was 9 years old my mother and I took a basic first aid class and learned CPR. I think it was a free class JanCare provided many years ago, but either way, what I learned in that class has stuck with me well into my adult life. As for the child choking comment, learn the heimlich maneuver, CPR, and other basic first aid as well. Educate yourself on what to do and what not to do. YOU are the first line of defense in an emergency situation. Who knows you just might save a life one day.

Work with our emergency service providers not against them. Finally, I do hope your brother is doing well now. Prayers to your family.
JustBored

Beckley, WV

#9 Aug 11, 2011
I have been behind them driving slow as hell with lights on and sirens blasting dont make no damn sense
Anonymous

Petersburg, MI

#10 Aug 12, 2011
Patients Sister wrote:
This county's EMS system is going down the drain now the JanCare has become a monopoly. A few days ago my family called an ambulance for my brother, and expected a decent response time. Emergency medicine is all about time; Seconds can make a difference in saving someone's life. JanCare showed up at my brother's house 45 minutes after we called them. That is a far too long response time for any emergency. We called an ambulance thinking that my brother would be better off going with them; that he could get the care he so desperately needed much faster that way, but turns out we would have been better off putting him in one of our vehicles and going to the nearest hospital. After some poking around, I discovered that JanCare employees are not allowed to drive above the speed limit, no matter what the emergency is. While I am all for the safety of all EMS workers, JanCare is not allowing their employees to properly do their jobs. If this was your child, let's say, choking and time was such a monumental issue, wouldn't you be upset? I say that everyone should call JanCare and complain about their policies.
In that case I say learn the Heimlich maneuver. You also have to look at the volume of calls ran by Jan-Care. Even if you have a station next door to your house, the ambulance is probably tied up with some pillbilly who wants a ride to the hospital to try to score some oxy's.
Anonymous

Petersburg, MI

#11 Aug 12, 2011
speeding wrote:
JC has implemented that policy for their drivers. NOT the state. The state says to drive with due regard for others. BEST, GHENT, Whitesville etc, can all drive using their own judgement. JAN CARE says no speeding. This is why their trucks are running lights and sirens with people PASSING THEM! Which is ridiculous! May as well just turn them off. Jan Care even has GPS on their trucks that shows dispatch how fast they are driving. If they go over the speed limit, a signal goes to dispatch, then dispatch squeals to upper management and the driver is suspended. Funny, Jan Care has more accidents than any of the other companies.
Funny, because they are MUCH larger than most of the other companies. When you have 100 ambulances, see how many of them are involved in accidents as compared with a fleet of 10.
whatever

Lubbock, TX

#12 Oct 8, 2011
Patients Sister wrote:
This county's EMS system is going down the drain now the JanCare has become a monopoly. A few days ago my family called an ambulance for my brother, and expected a decent response time. Emergency medicine is all about time; Seconds can make a difference in saving someone's life. JanCare showed up at my brother's house 45 minutes after we called them. That is a far too long response time for any emergency. We called an ambulance thinking that my brother would be better off going with them; that he could get the care he so desperately needed much faster that way, but turns out we would have been better off putting him in one of our vehicles and going to the nearest hospital. After some poking around, I discovered that JanCare employees are not allowed to drive above the speed limit, no matter what the emergency is. While I am all for the safety of all EMS workers, JanCare is not allowing their employees to properly do their jobs. If this was your child, let's say, choking and time was such a monumental issue, wouldn't you be upset? I say that everyone should call JanCare and complain about their policies.
yet if we do speed and god forbid we get into an accident, youd be one of the first to critisize us for that!
whatever

Lubbock, TX

#13 Oct 8, 2011
speeding wrote:
JC has implemented that policy for their drivers. NOT the state. The state says to drive with due regard for others. BEST, GHENT, Whitesville etc, can all drive using their own judgement. JAN CARE says no speeding. This is why their trucks are running lights and sirens with people PASSING THEM! Which is ridiculous! May as well just turn them off. Jan Care even has GPS on their trucks that shows dispatch how fast they are driving. If they go over the speed limit, a signal goes to dispatch, then dispatch squeals to upper management and the driver is suspended. Funny, Jan Care has more accidents than any of the other companies.
apparently, we have another misinformed idiot on here.
Believing

Mount Hope, WV

#14 Oct 9, 2011
I love EMS wrote:
<quoted text>
I never said it was the state's policy. It's JC's alone and I as a driver completely respect and understand that. You never know what you're failing to see when your adrenaline kicks in and you're going faster than you should be. Speeding doesn't save much time. People don't yield to ambulances, whether it's going fast or slow. Want to know why JC has more accidents? Because JC is a big company compared to other ambulance companies around and when people see a JC truck they see big money signs. I can't tell you how many people have cut me off or done something stupid or dangerous that no one in their right mind would do unless they were seeing money signs.
I understand your comment, but in reality should not take 45 minutes to get to emergency situation. If you were stationed in Beckley 45 minutes is ample time to reach most anywhere in Raleigh county, with exception of Coal River..If they have ambulance stationed everywhere, why does it take so long? I'm employed by physician in town. We had patient with chest pains.Took them hour and 15 minutes to arrive!!!!! Thats an extreme liability to the company. I documented time I called, time arrived, and time on road. Thank goodness patient survived, but my point being WERE IN TOWN!!!! I believe the shortage of workers is because of the wages. If Im a certified professional, I think minimum wage is an insult for the job being performed. Adreneline rush is a daily occurance when you see fire and accident victims, children in distress, etc. I also know what the billed amounts are, there is NO EXCUSE paying minimum wage. While I know small business in WV is difficult, it seems the reason for the service is being disregarded..The PATIENT
informed law

Buffalo, WV

#15 Oct 9, 2011
File a complaint with the Public Service Com. there are regulations on response times. J.C may have the policies due to Wv law and regulations Private EMS transports are not considered emergency vehicles, unless they have on the side they state 911 designated. You don't really have to pull over for the non designated J.C. vehicles. On the other hand what if it was a loved one being transported or the fact you may not see the designation and get a "hefty" fine. It is the county that request the number of 911 transports so contact your county government also.
Monk

Nashville, TN

#16 Oct 9, 2011
informed law wrote:
File a complaint with the Public Service Com. there are regulations on response times. J.C may have the policies due to Wv law and regulations Private EMS transports are not considered emergency vehicles, unless they have on the side they state 911 designated. You don't really have to pull over for the non designated J.C. vehicles. On the other hand what if it was a loved one being transported or the fact you may not see the designation and get a "hefty" fine. It is the county that request the number of 911 transports so contact your county government also.
You Are So Full Of Shit, I Feel Dumber For Reading This In The First Place, You Apparently Do Not Know What You Are Talking About. Every Emergency Vehicle, Also Know As A Ambulance Or First Responder Vehicle Is Inspected By The State OEMS Office, You Won't Find A Vehicle In The State Marked "911 Designated". What A Dumb Ass. Get Your Facts Straight.

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