TRG Customer Solutions
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Vox Populi

Beckley, WV

#21 Apr 13, 2012
They assuredly have a high turnover rate because they operate no differently than any other call center job.

Call centers bank on revolving door employees to fill their staffing needs. Its never hard to get a call center job. It takes a very rare breed to actually want to keep it. It takes someone who is willing to take orders without question. Charismatic enough to handle talking to the customers. Efficient enough to keep up with excessive metrics but ineffective enough that your supervisior/manager will not view you as a threat to their job security. Inexperienced enough to not really know what is legal. Gullible enough that they do not ask questions and dead inside to endure the soul sucking modern equivalent to assembly line work

Basically they are going to give you a brief period of time to meet intentionally unreasonable minimum metrics and if your not capable of meeting those metrics, regardless of the reason your work life will be made into an unending hell on earth until you can take no more and quit so as you will not be able to claim unemployment. If you happen to be dead inside and are able to tolerate the repeated attempts to push you out the door, they will fall back on "repeated coaching" and "progressive discipline" in order to claim that you were dragging the company down and they had no choice but to fire you so that they have extensive documented paperwork (of which you will have had to have signed) to fight you for your unemployment.

I do not claim to have worked for TRG. However I was a 12 year vet of the Call center industry with a wide array of experience between small local outfits and fortune 100 companies. I did interview with TRG in Beckley Wv for a managerial level position of which I was overqualified, yet the interviewer seemed only interested in putting me into entry level position, of which I refused.

In dealing with their managerial staff and Human Resources in Beckley for the manager position I tried for It became quickly apparent to me that TRG in Beckley is an "Inmates running the Asylum" call center environment.

Basically that means that their managerial staff is incompetent, yet arrogant and invariably paranoid about threats to their own job security. It also means that these are the sorts of people who would gladly throw a co-worker under a bus for a lateral move. Basically the higher staff lends this place to being little more than an entry level revolving door that will draw kids out of high school, drug trafficking , and seniors who can no longer hold a position in their career vocation but still have a mortgage day care for adults.

If you cannot find other work, it will tide you over but you should go in with the expectation that you need to find a real job because you will not find a more toxic form of employment. Otherwise, its better than not working, but honestly not by much.
over whelmed

Tarboro, NC

#22 Apr 16, 2012
I workerd there ten years ago and I have to say it was good paying and I liked it I was there for over three years, however when I went to go off on maternity leave they gave me a hard way to go, it was almost like they was trying get me fired so that I wold loose my maternity leave. I liked the job and I liked the fact that I could crochet while I worked there, can you still do that? I always had my goal to and over. The only one I didnt make goal on was providian, but goal was only 2 so it was a hard one to sale. I have thought of going back, as silly as it sounds I dont know if I could do it if I couldnt crochet it really helped. Someone please let me know.
please

Parkersburg, WV

#23 Apr 16, 2012
over whelmed wrote:
I workerd there ten years ago and I have to say it was good paying and I liked it I was there for over three years, however when I went to go off on maternity leave they gave me a hard way to go, it was almost like they was trying get me fired so that I wold loose my maternity leave. I liked the job and I liked the fact that I could crochet while I worked there, can you still do that? I always had my goal to and over. The only one I didnt make goal on was providian, but goal was only 2 so it was a hard one to sale. I have thought of going back, as silly as it sounds I dont know if I could do it if I couldnt crochet it really helped. Someone please let me know.
OMG the power and prestige of the providian platinum lmao and even worse the classic, you couldn't give that card away to a crackhead on a good day lol
over whelmed

Tarboro, NC

#24 Apr 17, 2012
please wrote:
<quoted text>
OMG the power and prestige of the providian platinum lmao and even worse the classic, you couldn't give that card away to a crackhead on a good day lol
I know it sucked I hated that one, I would even use a personal day and go home then come back and work evening shift on another campaign or I would come back and do sales verification. LOL yeah it was hard to do that one and you are right you couldnt give that one to anyone, you coudnt even get them hardly even let you get past the first 2 screens, lol.
Do you still work there? I dont think I would have made it if it wasnt for some lady there taught me how to crochet, it broke the tension. Do they still let you do that there?
curious

Sod, WV

#25 Jun 25, 2012
whatever happened to the couple that got engaged on the sales floor? i dont think i'll ever forget that! they were both so quiet. couldnt believe i saw that happen in a call center people were crying! omg it was so sweeet. you could tell he was so nervous he went down to one knee and everything right there! soon as she said yes the place went nuts we were all screamin. i cant remember their names and its been buggin me! does anyone know what happened to those two? they were soo sweet togeter.
wow

Tarboro, NC

#26 Jun 25, 2012
I remember them but not their names. It was such a sweet thing. Hope they lasted, I worked there for 9 years when it was Somar, then Telespectrum. Couldn't take it anymore. Did meet lots of people I still consider friends there though.

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