TRG Customer Solutions

TRG Customer Solutions

Posted in the Beckley Forum

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Wanderer

United States

#1 May 17, 2011
Ok, so I've been called in for an interview with TRG customer solutions (did an online application). It's scheduled for next week.

I'm a little concerned, b/c I've heard more bad things than good about working for this company. And not just for WV locations, but locations in other states too.

So what I'm wondering is, does anyone have anything good to say about them? I need money and have to make some serious financial decisions, but I'm just wondering if I'd be wasting my time by even going to an interview. Not to mention it's a pretty good jump for me to get to the job site, and driving the Turnpike is not at all pleasant sometimes.

Any feedback is much appreciated.

“Bored with insomnia”

Since: Jul 10

Location hidden

#2 May 17, 2011
If you can read, have a good sense of humor, have good attendance, pleasant phone voice and sense of urgency you will be fine. Its easy money. I worked there for ten years.

“Bored with insomnia”

Since: Jul 10

Location hidden

#3 May 17, 2011
btw, they have a very high turnover rate so you are going to hear more negative then good :)
Wanderer

United States

#4 May 17, 2011
So do you believe the high turn over rate is b/c of incompetent/inefficient employees or more b/c the company just operates that way?

Thanks so much for the feedback, it has helped to put me a little more at ease. Look forward to your next reply.=)

“Bored with insomnia”

Since: Jul 10

Location hidden

#5 May 17, 2011
It is a little bit of both. In the telemarketing industry work is very inconsistent, a client may tell you monday they need 250 hours a day by friday or they are taking their work elsewhere.. so in turn you have to go on a hiring spree and hire those you may not have hired if you are being more selective. And then on the other hand that work may be pulled from your center so you have to place all those extra employees on other programs and you can only overrun hours if you are above goal so sometimes cuts may be necessary based on performance and quality. It is not a business that I would base my career on as it is very inconsistent but it is great money and very easy to make.

Since: May 11

Lima Ohio

#6 May 17, 2011
My husband works there and loves it,he brings home pretty good money my advice is go for the interview and Good Luck
Wanderer

United States

#7 May 17, 2011
How long has your husband been working there, if I may ask?

I took a look at the wages and they seem more than fair, especially in these economic times.

Since: May 11

Lima Ohio

#8 May 18, 2011
My husband has been working there over fiur months he works on the side where people has trouble with their omputers and he has to get themback on line ,he does not have to call out to anyone,they call in,he started out at 10.00 an hour and is up to 11,50 plus he makes extra moneythey sign up on Fronteer,the other side is ATT and they call out he looked every where for a job and noone offed this kind of wages except the coal mines .
tlaff79

Mount Hope, WV

#9 May 18, 2011
Does anyone know the timing on their shifts? I know when it was telespectrum the hours were like 8-4 and 4-12 also do they offer part time? Thanks in advance!
Zive1973

Beckley, WV

#10 May 18, 2011
same hours and and they offer four ten hour shifts,they do not offer part time
Wandarer

Statts Mills, WV

#11 May 24, 2011
Just a follow up...

The interview went well, in my opinion. Filled out a vast amount of paper work. I'm guessing 15 pages? It involved tests on computer knowledge, business experience, work experience, resume (glad I had one on hand to copy from), and references.

Then went over a lot of that paperwork verbally with one of the hiring staff.

Afterwards I spoke to another lady (manager?) and she really put to rest any doubts I had about the company. She answered all my questions and I liked what I heard. Due to start training next week, and I'm really excited about it.

If anyone else is considering the company I don't think the bad things you hear are what they are cracked up to be.

Thanks again to all the previous commenters on the information you provided.

Take care!
Ziva 1973

Beckley, WV

#12 May 25, 2011
Good Luck I hope you like it,I know my husband does.
jessb

Tarboro, NC

#13 May 25, 2011
My boyfriend has worked there for right at a year now, he makes good money and has opportunity to work more hours than he does! I'm not sure what program you are interviewing for, but my boyfriend does some sort of inbound tech support for high speed internet customers of a telephone company. Go to the interview and GOOD LUCK!!!
Ziva 1973

Beckley, WV

#14 May 25, 2011
This is what my husband works high speed internet he likes it because he does not have to make the calls they call him
1 post removed
meeee

Beckley, WV

#16 Apr 9, 2012
I have worked at trg before. When i 1st started i was hired for email support for frontier. And i have to say that it was the best job i have ever had, but they pulled that compaign and moved some of us to AT&T. Thats what they are hiring for now. And i will be honest i did not last very long at all. My opinion on the job i will not state on here haha, but i will tell you thats just my opinion, but now that i have been gone from there and have worked other "less paying " jobs i would def go back in a heart beat! You cant find very mant jobs out there that pay what they pay. And i also liked that you work mon-fri and have sat and sun off. I have actually tried to re apply but cant figure out how to do it online.? How did you do it? But anyways good luck to you :)
nope

Rocky Mount, NC

#17 Apr 9, 2012
AT&T does not call out, they are inbound. They also no longer do weekends off, there are Saturday shifts as well. Just to clear up a few things.
interested

Walker, WV

#18 Apr 9, 2012
i notice they are having a job fair soon and would like to know what they pay and if its worth it? is it like telemarketing? because i hate telemarketers. i would answer phone calls but i will not pester people.

tia!
experience

Tarboro, NC

#19 Apr 11, 2012
Are you kidding me? This is a terrible place to work for. I was working there before ATT and then went in to ATT West, then South East. There is ONE person left who started with ATT in the beginning. The crazy BS they do to get rid of people is CRAZY.
The sales will get your ass fired FAST. Sales skills 9.0 or whatever is a joke. These people call you irate as hell and you are forced to offer three products to them before they hang up- these people are pissed b/c their service isn't right, they have had one person tell them one thing, now you have to tell them another thing.
HOWEVER, working on the other side, where you handle calls from people having computer issues is a completely different thing.

Having said all that, if TRG got back insurance on a workable schedule, I would gladly go back. I had the best supervisor there and he got fired for BS, just like some of the first people who started.

RESEARCH into WHY they hire and fire so much. There is a reason and yep, it's related to $$$.

I hope that you enjoy working there, just be cautious and as someone else said, be mindful that none of these phone jobs are guaranteed to be there tomorrow.
nope

Rocky Mount, NC

#20 Apr 13, 2012
The Frontier tech support campaign was pulled last summer. The entire call center is billing and sales for AT&T.
Vox Populi

Beckley, WV

#21 Apr 13, 2012
They assuredly have a high turnover rate because they operate no differently than any other call center job.

Call centers bank on revolving door employees to fill their staffing needs. Its never hard to get a call center job. It takes a very rare breed to actually want to keep it. It takes someone who is willing to take orders without question. Charismatic enough to handle talking to the customers. Efficient enough to keep up with excessive metrics but ineffective enough that your supervisior/manager will not view you as a threat to their job security. Inexperienced enough to not really know what is legal. Gullible enough that they do not ask questions and dead inside to endure the soul sucking modern equivalent to assembly line work

Basically they are going to give you a brief period of time to meet intentionally unreasonable minimum metrics and if your not capable of meeting those metrics, regardless of the reason your work life will be made into an unending hell on earth until you can take no more and quit so as you will not be able to claim unemployment. If you happen to be dead inside and are able to tolerate the repeated attempts to push you out the door, they will fall back on "repeated coaching" and "progressive discipline" in order to claim that you were dragging the company down and they had no choice but to fire you so that they have extensive documented paperwork (of which you will have had to have signed) to fight you for your unemployment.

I do not claim to have worked for TRG. However I was a 12 year vet of the Call center industry with a wide array of experience between small local outfits and fortune 100 companies. I did interview with TRG in Beckley Wv for a managerial level position of which I was overqualified, yet the interviewer seemed only interested in putting me into entry level position, of which I refused.

In dealing with their managerial staff and Human Resources in Beckley for the manager position I tried for It became quickly apparent to me that TRG in Beckley is an "Inmates running the Asylum" call center environment.

Basically that means that their managerial staff is incompetent, yet arrogant and invariably paranoid about threats to their own job security. It also means that these are the sorts of people who would gladly throw a co-worker under a bus for a lateral move. Basically the higher staff lends this place to being little more than an entry level revolving door that will draw kids out of high school, drug trafficking , and seniors who can no longer hold a position in their career vocation but still have a mortgage day care for adults.

If you cannot find other work, it will tide you over but you should go in with the expectation that you need to find a real job because you will not find a more toxic form of employment. Otherwise, its better than not working, but honestly not by much.

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