Just booked my room with Tony and thought I would buzz through the reviews. Good Lord there are a few really hatefull people. I have been staying at the longbranch for YEARS AND YEARS. We have never had such problems. There are usually 6 or more of us that go and we have never had a problem. The only complaint ever was getting toilet paper and enough towels. Solved that by asking him where they were and got my butt up and got it myself. 6 women go thru alot of it. If your go there expecting 5 star service then yes you'll be disappointed, but if you want to sit around in the evenings and not have a owner question how much fun your having by the amount if laughter there is coming off the front porch then I highly recommend the Longbranch.