Papa Murphys Pizza
Give me a break

Lincoln, NE

#1 Jan 5, 2009
What is going on at Papa Murphys Pizza at Walmart in Beatrice. It seems the quality of food and service are diminishing. The employees are dirty and do not wait on you promptly. The long haired mexican girl was very rude to me as I was waiting to have my order taken and she was arguing with someone on the phone. I am not sure who to contact concerning this but I am really re considering my patronage to papa murphys.
What I heard

Lincoln, NE

#2 Jan 7, 2009
I think that the place sux....Management and all. I would rather eat anywhere else.

Since: Oct 08

Black Squirrel City

#3 Jan 8, 2009
What do you expect, you have a discount pizza place in a discount store with people makeing discount wages. They most likely get their ingredients from Walmart.
brekade

United States

#4 Jan 22, 2009
what i can tell u is to contact the manager of papa murphys beacause she would really like to know what is goin on in her store....by the way this is the manager of this store asking u to call the store
HORNED POUT

Hastings, NE

#5 Jan 27, 2009
God fathers any time even if I have to drive to lincoln to get it!
we are supposed to get a new one in town ,but they seem to be dragging their feet. I won't eat PIZZA hut , or mickydees , or papa murphys, I call them choke and puke ally
Kelley

Lincoln, NE

#6 Jan 27, 2009
I hear ya I was at Papa Murphys in Beatrice last Saturday night when it snowed so bad and wanted to stop and get a pizza. I went in at 6:30pm and thought that the service was terrible. It took me for ever to get waited on and the girl working there was very rude. Usually I receive good service there but lately it has been getting worse. The problem is I am not sure who to contact and I am thinking of going else where.
brekade

United States

#7 Feb 3, 2009
kelly....i am very sorry to hear about your visit to pap murphys...this is the manager of this store and would like to make it right with you ...please contact me at the store at ..my name is cissy
Kelley wrote:
I hear ya I was at Papa Murphys in Beatrice last Saturday night when it snowed so bad and wanted to stop and get a pizza. I went in at 6:30pm and thought that the service was terrible. It took me for ever to get waited on and the girl working there was very rude. Usually I receive good service there but lately it has been getting worse. The problem is I am not sure who to contact and I am thinking of going else where.
Out raged

King, NC

#8 Feb 11, 2009
This is to the person who posted as brekade.....I was in the store this evening and was not happy with the service I received. The pizza I ordered was made incorrectly and I asked the girl making it to redo it as it did not even look edible. She refused to do so and came off very hateful. I asked for the managers number and was told I would just have to come in during the day hours if I wanted to speak with the manager and that she "the manager" would not remake the pizza either and that it was made correctly. I reluctantly took the pizza and as I was walking out the door of Walmart the pizza fell apart all over the floor. I was embarrassed and furious. Luckily a walmart employee assisted me in cleaning up the mess and when I explained my delima to her she told me that Pa Pa Murphys has been having trouble getting reliable employees and that she also has chosen to go else where for her Pizza. I am attempting to contact you as I see that you have identified yourself as the manager and feel that I should address this with you prior to going to the corporate office over your head. I am not sure of the girl's name as she did not have a name tag visable but she did have longer brown hair and was shorter in stature. I just wanted to let you know that your establishment is losing business because of poor customer service.
brekade

United States

#9 Feb 12, 2009
i am extremely sorry for the service you received and if you would like to come in while i am at the store which is Tues thru Sat between the hours of 10 and 5 i sure would remake your pizza for you with no problems what so ever..this will be addressed as i will not tolerate this from any employee...hope to see you soon..brekade
Out raged wrote:
This is to the person who posted as brekade.....I was in the store this evening and was not happy with the service I received. The pizza I ordered was made incorrectly and I asked the girl making it to redo it as it did not even look edible. She refused to do so and came off very hateful. I asked for the managers number and was told I would just have to come in during the day hours if I wanted to speak with the manager and that she "the manager" would not remake the pizza either and that it was made correctly. I reluctantly took the pizza and as I was walking out the door of Walmart the pizza fell apart all over the floor. I was embarrassed and furious. Luckily a walmart employee assisted me in cleaning up the mess and when I explained my delima to her she told me that Pa Pa Murphys has been having trouble getting reliable employees and that she also has chosen to go else where for her Pizza. I am attempting to contact you as I see that you have identified yourself as the manager and feel that I should address this with you prior to going to the corporate office over your head. I am not sure of the girl's name as she did not have a name tag visable but she did have longer brown hair and was shorter in stature. I just wanted to let you know that your establishment is losing business because of poor customer service.
HIPHIPHURRAY

Lincoln, NE

#10 Feb 17, 2009
I love the pizza at Papa Murphys. The service yes it does leave something to be desired at times but it's in Walmart what do you expect. Like most places the decent people work during the day and they leave the degenerates and druggies to clean up take care of the night crowd. Talking about the short rude chick that works there I know who she is and yes she's a little bit trashy and forgets proper hygiene but hey look at the people that work at Walmart after dark.....Pretty scarey too.....As long as she can make pizza and sling some extras (if you know what i mean) my way, it's all good.....
curious

Lincoln, NE

#11 Feb 17, 2009
What extras are you referring to?
yuck

Southaven, MS

#12 Feb 17, 2009
I'm glad a manager is taking notice of the situation...."One bad apple don't spoil the whole bunch girl" but bad service can and will lose business. Everybody can have a bad day at work--but anybody working some of the rude public must have a thick skin, you deserve a medal for what you do-- however-- on the same thought-- do what anybody should do working with the public, in a business, and that is making the customer want to come back into your place of business and doing what you are able to do to make an incorrect or substandard order right. You might offer to have a senior manager correct the problem if you don't have the senioirty to do so. Just don't cop out and get defensive at customes. The economy is tight and any body buying pizza ( even from Walmart) is a posssible return ( or not return) customer. I've worked in fast food an restaraunts and really do understand. Plus. I go buy food when I can slurge and don't want an attitude when I finally can afford it/
brekade

United States

#13 Mar 1, 2009
yeah i am taking notice and have offered to remedy the problems these other people have posted on here yet not a one of them has called me or came into the store to let me solve the problem...so these are either stories that are not true and somebody just trying to cause problems or they havent had the time to call...so if u want to post negative things that affect everybodys job that works for me please contact me (like i have asked)or please do not post if not true...thank you
Disappointed

Lincoln, NE

#14 Mar 10, 2009
I was at PaPa Murphys Pizza the other night (Saturday)and was looking to get a piece of sample pizza that they usually have available. There was none available and I asked the girl working to make some and was told that she did not have time. I looked around and they did not appear busy. She was busy talking on her phone however. I went and did my shopping and returned approximately 20 minutes later and she was still on her phone standing in the back doorway and still no sample pizza or anyone to take my order. I was very frustrated so I left and went to Valentinos where it cost me more but at least the service was better.
jim

Lincoln, NE

#15 Mar 11, 2009
i shop at papa murphy;s 2 times a month and never had any trouble with theam you know some of you think just because you where born on the upper side of town your service should be faster if you would stand back and let the ladys do there job if you would stand backand should up you might get better service and o by the way that black girl is indain and also what color are you
Disappointed

Lincoln, NE

#16 Mar 11, 2009
I wasn't aware that talking on their cell phone was part of their job. And noone said anything about a black girl. This girl had long brownish hair with blondish red streaks in it. It doesn't matter anyway as I do live closer to valentinos and the service is much more pleasing. I guess the little more I have to pay there is saved in the gas I used to use to drive out to PaPa Murphys. I was just commenting on the fact that the service used to be much better and friendlier.
brekade

United States

#17 Mar 15, 2009
well i will apologize once again to the ones that have had bad service...i am the manager as stated before and sorry i dont work there 24/7...so if there is a major problem i would like to know about it and be approached while at work....i am there tues thru sat starting at 9am to at least 5 pm....so please come and tell me about it in person not behind some name on the internet....
brekade

United States

#18 Mar 15, 2009
oh and by the way we only sample 12 to 6 and we are only allowed to do a certain number of pizzas..so if those rules (either one) have onlready been met then we cant do anymore then we are allowed......sorry
Good Pizza

Hebron, NE

#19 Apr 17, 2009
I have eaten Papa Murphy's Pizza several times and have never had a bad experience. It grossed me out when they didn't wear gloves and I didn't actually see them wash thier hands, but now they wear gloves every time i go in. The pizza is great, and at a good price. To "brekade" I know it can be hard to find good workers sometimes when you can't pay a great amount, but for now I am happy, and it is good to see that you are trying to make things right.

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