Review: Texas Boot Company

Review: Texas Boot Company

Posted in the Bastrop Forum

customer beware

Ballwin, MO

#1 Jan 8, 2013
On 5/29/12 I purchased Ariat boots from Texas Boot Co. The soles started separating, called the manufacturer, they said to go back to Texas Boot Co for the warranty. I called Texas Boot Co, asked what was needed, after being put on hold several times, was told bring in proof of purchase and boots. I explained that I did not live in Bastrop, so were you sure that was all I needed, yes. We went down that night, with proof of purchase and boots, the owner Marc Conselman was gardening out front. We walked in and told the saleswoman, she walk outside to speak with Mr. Conselman. She came back inside and stated they couldn't help us. I asked to speak with Mr. Conselman personally since dealing with his dead plants seemed more important to him than his customers.(we had purchased two pairs of boots totally approximately 350.00 dollars, point being, I would think you wanted return business) Mr. Conselman told us that they didn't handle warranty issues for the manufacturers they represent without even looking at the boots, and that a pair of work boots can only be expected to last six months. Then asked us to leave before he called the police because he didn't want confrontation. We were talking, no confrontation, he then walked to the door and told us to leave. My wife was born and raised in Bastrop, and has never had a business treat her like this before. The Texas Boot Company treats you well when you purchase merchandise, but when it comes to consumer service one word "none". Evidently, Mr. Conselman got his ideas of how to conduct business from the big city, where businesses only care about the almighty dollar and customer service is non existent. All this could have been avoided if I had been informed that they didn't handle warranty issues for the manufacturer while I was on the phone with them. So consumer beware of this company backing their merchandise, trying to help you, or even caring.

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