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Hmm

United States

#21 Feb 27, 2013
Fed up wrote:
Windstream dsl service is terrible.
Does Barbourville still contract AT&T for their Internet service?
abc

London, KY

#22 Feb 28, 2013
Andy wrote:
Anyone having speed issues this week?
Mine has been almost at Dial-up speed all week
I called them and they said it was due to the holiday
(Martin Luther King Day) but its Friday now and
still slow as a snail..
Just wondering if its just me, or is anyone else
experiencing this?
Thanks
Yes I called them and talked to them they are working on the lines and said it may take as long as six months before its fixed....my computer is as slow as dial up...but they are not telling anyone on there main web page , really one of the tec supports said well its just affecting some people internet I said you mean the less valued costomers? they would not say anything , my tv want work my computer is slow as mud on a cold day, but my bill is the same , they said they would take some off my bill , I feel like im investing in to windstream like the stock market think someone should call Jack Conway and see if Windstream wants at least post on there website they are having problems and cut back on some peoples bills its kinda like steeling ant it in my opinion...to say nothing just let people wonder why there internet is so slow. http://www.windstream.com/SiteSelector.aspx see nothing that says we are sorry we are upgradeing nothing at all...its been two months for me...I cant watch the news worse then dial up in 1997
abc

London, KY

#23 Feb 28, 2013
I got Roku I stoped useing it last month started going to red box renting movies have no TV very slow computer at least the phone still works hope I dont have to climb the pole like Green acers...and answer the phone.
Fix it

London, KY

#24 Feb 28, 2013
Here we are last on the list again!!
abc

London, KY

#25 Feb 28, 2013
Fix it wrote:
Here we are last on the list again!!
Im droping windstream done got another set up.
Andy

Somerset, KY

#26 Mar 17, 2013
is there any other high speed internet option
in Barbourville, besides Barbourville Cable and Windstream?
Well

Flat Lick, KY

#27 Mar 17, 2013
I dropped Windstream years ago and went with Time Warner. Zero problems, all weather service, 50Mbps downloads and all for the same price.

The Windstream main office is in Barbourville but it won't do any good to complain to them. It couldn't hurt to contact Jack Conway.
andy

Greenbrier, AR

#28 Mar 18, 2013
Well wrote:
I dropped Windstream years ago and went with Time Warner. Zero problems, all weather service, 50Mbps downloads and all for the same price.
The Windstream main office is in Barbourville but it won't do any good to complain to them. It couldn't hurt to contact Jack Conway.
Can you get Time Warner inside city?
Well

Flat Lick, KY

#29 Mar 18, 2013
andy wrote:
<quoted text>
Can you get Time Warner inside city?
I don't know. I had Windstream some years ago when I lived in Barville and changed to Time Warner after I moved. I'm just saying cable internet service is generally 2 to 3 times faster than DSL for the same money. There's no distance problem like with DSL where you might be too far away to receive their faster services. You don't have the bother of using filters on you telephone line and extensions. Cable internet doesn't drop out if there's a lightning storm in the area. I don't know who provides cable service in your area but it's worth looking into.

Since I use a cell phone these days for all of my calling I dropped Windstream altogether. One less bill to pay.
slow

Big Stone Gap, VA

#30 Mar 20, 2013
I used to have them but it seem to be slow but thats been a while.
Teacher

United States

#31 Jan 2, 2015
Fed up wrote:
Windstream dsl service is terrible.
If you have poor service take a few minutes and call the Public Utilitiea Comission in Frankfort they will get the Job Done. Icalled in 2 Hours i had them on every Pole here. Trust me.
phoenix

London, KY

#32 Jan 3, 2015
i live in heidrick and have never gotten good service from wind stream.I pay for the 6mb connection and on average i am lucky to get 1.5-2mb.ON a rare occasion will i ever see 5mb and it is short lived.I call weekly and get the same response either a latency outage or they are not sure the issue and will put a ticket in and call me back.I have never one time gotten a call back in over 3 years.I have been through 3 different modems,Ran all new Lines throughout the house and nothing helps.

They told me last night it was due to the switch in this area and they can not move me to another one or have any time or Repair for it that i will have to deal with slow speeds .I would switch in a heartbeat if another provider was available to me .
windstream user

Liberty, KY

#33 Jan 3, 2015
phoenix wrote:
i live in heidrick and have never gotten good service from wind stream.I pay for the 6mb connection and on average i am lucky to get 1.5-2mb.ON a rare occasion will i ever see 5mb and it is short lived.I call weekly and get the same response either a latency outage or they are not sure the issue and will put a ticket in and call me back.I have never one time gotten a call back in over 3 years.I have been through 3 different modems,Ran all new Lines throughout the house and nothing helps.
They told me last night it was due to the switch in this area and they can not move me to another one or have any time or Repair for it that i will have to deal with slow speeds .I would switch in a heartbeat if another provider was available to me .
I live in cannon an I pay for 12mbps and I just get 10 most of the time at night I can get 13 but during the day its slow
windstream2

Manchester, KY

#34 Jan 3, 2015
I have it an it's slow AF 90% of the time. Can't even watch Netflix. But where I live it's all I can get other than satellite and I tried it once. Even worse and it's not unlimited. So. FML.

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