Review: Shurmed EMS
Posted in the Bandera Forum
#1 May 14, 2013
This would not be the company to choose. Always late for pick ups and returns!
#2 May 14, 2013
I hope their not smoking shurm!!!!
#3 Oct 22, 2013
This is the only company I will choose for my mothers transportation needs. My mother is bed bound and has to go to the doctors office three times a week. ShurMed is always on time and treats my mom as if she was their own family member. They are very respectful with exceptional standards and ambulances. This company is a cut above of all the other services I have used in the past. Keep up the good work ShurMed.
#4 Apr 29, 2014
Never again! My father had a 1:00 appointment at th VA hospital, Audie Murphy. Shurmed was to pick him up at noon from the long term care facility and I was waiting at the hospital's drop off point from 12:15. At 1:00 I got a call from the LTC facility telling me Shurmed had just called them to say they weren't going to make it! I had to reschedule the appointment that he had already waited a month for and couldn't get him in for another month! Shurmed had my cell phone number and could have let me know they weren't going to make it. When I called to complain, Robert, the new operations manager, told me about their internal issues that caused the problem and said they were being corrected. Not good enough for me after a wasted day and my Dad missing an important appointment. Had Dad not been ready for them they would have billed us anyway. Robert had nothing to offer other than an apology.
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