Review: Mr Frosty Air Conditioning & Heating
Posted in the Bandera Forum
#1 Dec 28, 2013
Not a very reputable firm.
The tech. that was sent to our home did not provide an estimate of repairs prior to beginning work on our condensing unit.
The tech. needed to leave to obtain an electrical component (capacitor) that was not stocked on his service van. He replaced component and cleaned the coils. After an hour of actual work (using our garden hoses and sprayer), I was presented with a $1,300 bill. With approx.$200 in parts and the remainder in "labor". Since I do not know of any industry (including lawyers, engineers and doctors) that get paid $1,000 per hour, I confronted the tech. and asked him to explain this amount.
He said that Mr. Frosty charges a flat rate because they don't know what they may encounter as they inspect the equipment. I disagreed with his explanation and contacted the main office to try to reason with the manager regarding a fair labor charge for work performed with a fair profit margin. This resulted in a reduction of $100 off the already inflated invoice.
I work for a commercial general contractor and know that these charges were out of line. This company simply took advantage of my lack of AC during 100+ degree weather.
If Mr. Frosty's policy is to charge a flat, extremely inflated rate for just showing up at your door, they may get your business for a day, but will never get you to call them for future work.
Do yourself a favor and call John Wayne, where techs evaluate the problem and provide an estimate and your approval of costs, PRIOR to performing work.
Mr. Frosty lacks integrity and wants to make a quick buck rather than a build customer loyalty.
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