CEO Davis leaves USAA

Englewood, CO

#1 Dec 16, 2007
For those that have worked for USAA in the past before Davis took over saw a drastic change in management styles. Davis was too abrasive and harsh in treating people. To him and his cronies from executives to managers who felt that in your face attitude, threats, produce and sell or lose your job was the only way to get the "association" to produce numbers. Many members disliked being educated so much about "services and products" I had many members hang up on me and then being admonished by my supervisor that I was not aggressive in keeping the member interested. Many department heads were afraid to lose their jobs so the old saying fit perfect for many in USAA "crap rolls down the side of a hill" Now that Davis has left, the new CEO needs to get rid of some of the heads that continue to operate under the Davis mode of operation! They need to have real supervisors who coach and listen and not just threaten employees in getting to "educate" members. It is nice to let members learn about products, but not make customer reps oops I mean member reps get off the topic when members say no to something being educated about. It is true that USAA under Davis got USAA to increase profits, but at what expense? USAA under Davis stopped issuing home insurance to members in Florida this Spring because it was just too much for USAA to cover. However, isn’t an “association” suppose to help out all its members no matter what? USAA wants to have loyal members, but is not loyal to a segment of the membership because it lived in an area that is subjected to hurricanes. Good riddance and adios Mr. Davis, enjoy your time in Shavano Park. You will not be missed at USAA! Ok brown noses give it your best shot and try and convince many ex-employees how great Davis was.

Austin, TX

#2 Dec 18, 2007
Hey, that is great news! I was once a member and just got tired of the bull from their people trying to sell me products I just did not need. I found many of their products like insurance a bit to much in price. When I was stationed in Florida and went TDY, that is temporary duty for you non-military types I was not able to make one payment on my car insurance out of many I had made they cancel my policy because where I went to I had no choice but to leave for over 3 months. It was hard to get my information to USAA since I was out of the country and was single at the time. Years later I was told I could have gotten them to work with me. I tried to get home insurance and they never called me back. I just simply closed my account and each time I have the chance to speak to others about the bad service I and many have recieved from the hands of USAA I will do it. I hope for the sake of those that are there now that it will get better and they work with their members. I will never go back!
USAA nearly ex-customer

Asia/Pacific Region

#3 Sep 15, 2008
I had noticed USAA service and treatment had gone to @$*%, I just didn't know why...

Midlothian, TX

#4 Mar 15, 2012
USAA triple charged us on cars and double-charged us on house insurance. USAA also moved our house ins. to a high-risk company, although we have NEVER filed and have NEVER been late with any payment in over thirty years. Coincidentally, this was under Davis, the obnoxious one. We argued with USAA's aggressive and nasty reps for 2 yrs. and then left for good. We will NEVER go back AND we NEVER recommend USAA to anyone.
The MasterCard end of their business is great, so we keep that.
Maybe Gen. Robles will set USAA right in time.

Since: May 07

San Antonio, TX

#5 Mar 16, 2012
I remember they would only deal with officers since then every time they would call to try and sell me something I told them to kiss off, my money wasn't good enough for them when I was enlisted, Guess they saw the light and how much money they weren't getting and allowed the lower ranks in. I would never use them for any purpose, Their upper level management treat it as just a golden parachute for high ranking ex military.
unhappy usaa customer

United States

#6 May 23, 2013
It has not gotten any better.

Does anyone know who is in charge of mortgages??

Think their approval rating is 3.1 out of 5.0.
unhappy usaa customer

United States

#7 May 24, 2013
Does anyone know the name of the manager of the mortgage dept?

Who Cares

San Antonio, TX

#8 May 24, 2013
Realy....... Who realy gives a damm.. Get a life..

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