Review: Massage Envy

Review: Massage Envy

Posted in the Avon Forum

LouAnna

Brownsburg, IN

#1 Sep 25, 2010
When you go, I recommend the men. Of the women, I've seen Debra and Jean and they both gave poor massages.
Calli33

Dallas, TX

#2 Sep 27, 2011
The massage therapists are out of this world! They have a wonderful variety of deep tissue to relaxation choices. The Esthetician's are different, 1st recommended 1 set of products, 2nd recommend a different set of products and mis diagnosed me with rosacea - went to my doctor and learned of this misdiagnosis. 3rd esthetician said one of the three products the 2nd esthetician recommended I use daily was way too harsh to be used daily. So just roll the dice here is my best advice. The misdiagnosed products were 100% satisfaction guaranteed so I returned them and management is still giving me the run around. When I was in the store, the manager was too busy to even come to the counter to see me, she was working on a "project". I was told by worker she would call me that evening and she did not. I could not even get an official receipt out of this company, they hand wrote me a note for my credit which still has NOT been applied. The mgr. apologized for all the mishaps including when her clerk told me I had to have the massage before the facial because I would not want my clean face on their dirty tables...HUH? I've gotten nothing but the run-around being told first the manager has to do the refund, then the manager says the owner has to do the refund (yes on the 100% satisfaction guaranteed products that were misdiagnosed products by their esthetician) I have spent over $500 in the last 8 months at this shop. I say please use the utmost caution when visiting this salon. Through all of this, the owner has not been available. I may end up filing with the BBB, Attorney General or a small claims suit. Sad it had to come to this when I enjoyed their massage therapist so much

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