First Prev
of 4
Next Last
victim

Elko, NV

#1 Oct 28, 2010
Based on a telemarketing call we purchased a 3 year contract for ADT monitoring and received a free security system. We were planning to move so the salesperson told us the system would be moved for free anytime during the contract. He put this in writing after the fact. We later found this company was an authorized ADT "dealership" not ADT itself. Keep in mind that ADTs name was all over the documents we signed, and we are being billed by ADT on our credit card too!

Anyway, we signed a contract. No address was specified for monitoring on the contract as it was left blank when we signed (I have a copy). To make a long story short, we moved and ADT wouldn't honor the salesmen's promises. They say the "dealership" made the promises of moving our system, not ADT as they just provide monitoring. Of course, the dealership is no longer in business. An ADT rep told me that they don't like working with the dealerships and they are trying to get rid of them because of these issues.

What's funny is ADT won't provide monitoring services to me if I reinstall the system myself at the new address. They're talking out of both sides of their mouth. So, I'm stuck with paying my pre-authorized credit card charges of 29.99 which they say I can't stop, and ADT will NOT provide monitoring services to a different address. The Better Business Bureau was worthless beacause they just note that we agree to disagree. I don't even see my complaint as a "black mark" on their web site.

ADT keeps asking for extensions of time to respond to the compaint, and I just keep paying them. What really steams me is that ADT bad mouths the authorized dealerships and blames all issues on them, but they are aware of all business practices of dealerships and are glad to purchase new contracts from them. FYI, you can buy security systems from local companies (or wireless self install kits online) and get monitoring for 1/2 the price of ADT.

Read more: http://consumeraffairs.com/homeowners/adt_sal...
sam

Elko, NV

#2 Oct 28, 2010
I was consulted by a group of door to door salespersons in June 2002 about a free installation of the ADT equipment if we agree to put their sign in our yard and on our windows. Several times my wife asked, "what's the catch?" We were assured several times by the salespersons that there was no catch. They presented us with a Crime Grid of the area, stating the incline of Criminal Activity.

At the time, we were considering putting our house up for sale and we explained that to the salespersons. They told us that in order for us to receive the "free installation" we would have to sign the contract for three years. I again explained that we do not think that we will live in this house for three years and that we did not want to sign the contract. They were persistant. One "pretended" to call a supervisor and ask if we would be able to break the contract if we moved within the three years. The "supervisor" reassured me that the contract was easy to break as long as we SOLD OUR HOUSE we would not be obligated to the terms of the contract.

I asked that it be put in writing, and that section be crossed off our contract. The salespersons did cross it through and intitial it. We were satisfied with their cooperativeness and we agreed to have the system installed. In Nov. 2002 we put our house on the market and it sold in two weeks. We officially sold our house in Feb. 2003, at which time, we called to cancel our contract. During the phone conversation, the person agreed to cancel our service and stated that they would send our final bill.

When we received our bill, it stated that we owed over $950.00 for 75% of the contract. We were completely surprised to say the least. My wife called and was told that NO MATTER WHAT we could not break the contract. My wife explained that we were assured and reassured that by selling our house, the contract would be voided and she was laughed at by the phone rep. When asked to speak with the Manager, she was told that there was no way a manager would talk to her. Aggrevated, my wife hung up to call back a different day. Of course, each and every time she called, she got the same run around.

Finally two months later, she talked to the only helpful person at ADT, Melissa. Melissa explained to my wife that independant contractors do the door to door sales.(by the way they work on commission only) She told my that ADT gets a lot of complaints due to the deceitful tactics of these salespeople. She also told me that ADT does not officially own the contract, that the company that initially sold it to us holds the contract for one year and then ADT buys the contract. She told us to contact that company for problems.

My wife then called that company. She was told by the Manager that the sales crew that sold to us that day no longer works for the company and that all of the files for that crew has come up "missing." I agreed to send a copy of our contract, which I did. Of course I received no call. I called back two weeks later. The manager stated that he can't be sure who put that line through the part of the contract in question, however in any event, the salespeople are NOT AUTHORIZED to alter the contract in any way. I explained to the Manager that they called their supervisor and got authorization. The Manager said that the supervisor was the one who initially sold me the service, and of course he is no longer with the agency. And we were instructed to call ADT

Read more: http://consumeraffairs.com/homeowners/adt_sal...
The Truth

Aiken, SC

#3 Nov 17, 2010
If they come to your door, do not let them pull a fast one on you. They are an authorized dealer for ADT. They are also unethical from poor leadership skills. They half ass train their salespeople in 3 days and but them on the streets knocking door to door. Which is why they come off as unprofesional. They are more worried about getting a deal and reaching thier monthly qouta, which is why employees are upset, because people in charge will help them write a deal, that will cost money to come out of the consultants check, so team leaders and the branch manager can get their bonus. They can wave the activation fee and you will still be monitored, and the can bring the monthly monitoring fee down to $35.99 a month!
Lied too

Memphis, TN

#4 Jan 3, 2011
We had the system installed and we asked if we move can the system go with us the guy said yes ADT would move the system to the new location, nevertheless when we did move we were told we couldn't have the service removed and transfered because the guy no longer worked there and they could not prove that he said this. So we asked to cancel the service and they sent me a bill for over $400.00 which the system was supposed to be $99.00 and we had the service almost 2 years. We need to start a class action suit against ADT and there so called authorized dealers for misrepresentation if they cant seem to solve the issues the customer's are having...
Bill

Atlanta, GA

#5 Feb 8, 2011
I answered an ad for employemnt helping "move overstock" for a fast growing company. I got suckered into going to their three training class to be a door to door salesman. I left after one day and I don't even know why I stuck around that long. From 10:00-2:30 all the sales manager talked about was how much money we could make and made some rediculous claims like Forbes has been trying to get their ceo on the cover of their magazine but he wants to wait until his company is where he wants it to be before he'll agree to be on their cover and then the other claim is that they helping stimulate the economy nation wide by dropping the unemployemt rate by 2%. They taught us the pitch which includes telling the customer that there have been recent break ins in their area. Of couse that's a scare tactic but in their literature they claim that they don't allow their "promotors" to use scare tactics. I felt sorry for the people in the class because most of them are desperate and need a job so bad they are falling for this bs. They will be learning soon enough. If anybody wants an alarm system from ADT then call ADT directly and cut these people out all together.
Christopher

Birmingham, AL

#6 Mar 21, 2011
Bill wrote:
I answered an ad for employemnt helping "move overstock" for a fast growing company. I got suckered into going to their three training class to be a door to door salesman. I left after one day and I don't even know why I stuck around that long. From 10:00-2:30 all the sales manager talked about was how much money we could make and made some rediculous claims like Forbes has been trying to get their ceo on the cover of their magazine but he wants to wait until his company is where he wants it to be before he'll agree to be on their cover and then the other claim is that they helping stimulate the economy nation wide by dropping the unemployemt rate by 2%. They taught us the pitch which includes telling the customer that there have been recent break ins in their area. Of couse that's a scare tactic but in their literature they claim that they don't allow their "promotors" to use scare tactics. I felt sorry for the people in the class because most of them are desperate and need a job so bad they are falling for this bs. They will be learning soon enough. If anybody wants an alarm system from ADT then call ADT directly and cut these people out all together.
To be clear, had you actually stayed longer than half a day of a three day training, you would have learned that we check crime reports, contact local police stations, and knock in neighborhoods that have had recent break-ins. If what you state is based on fact not used to scare an individual into purchasing (if you don't buy this, you will be broken into), it is not a scare-tactic. I would also state that if the company hires 9000 employees across 50 states (5 branches per state, 15-20 branches for heavily populated states such as Florida, Texas, California, New York with an average of 30 employees per branch), you would decrease the rate of unemployment nationally if only at the least 1%
Anthony

Fort Campbell, TN

#7 Apr 13, 2011
Secure watch in Johnson City TN an authorized dealer of ADT is the one who got me. When he came to the door on Feb 11 2011 I told him I was unemployed currently and he told me that he could probably get me a job and then he called his team leader and his team leader said that they were hiring salesmen and installers and as long as I got the alarm system then he would get me a job up there. He was very persistant that I gave him access to my checking account and then he got frustrated because I would not give access and I would not give him my Social security number either. He Said that if we didn't like the alarm system we had a week to cancel the contract with no penalties which was also no true it was just three days and when we was going to cancel like five days after it was installed the representative told us we signed a three year contract which was news to us because he never mentioned anything about a contract.
Then on April 8, 2011 another woman came to our home and told us that the contract didn't scan into the computer the first time and that she needed to redo the contract. So she was doing that and we was telling her about all the lies that we were told by the sales representative. He promised me life alert and that was the main reason why I got the security system and, he promised me a job, but she got on her phone with the manager right in my living room and said that she was going to give us life alert and two additional sensors at no additional cost to us and turns out that was just a big lie to they didn't even put us in the computer for the next day. Secure Watch by ADT is just a bunch a thiefs, liars, and crooks.
Kendall

Tallahassee, FL

#8 Apr 17, 2011
Anthony wrote:
He Said that if we didn't like the alarm system we had a week to cancel the contract with no penalties which was also no true it was just three days and when we was going to cancel like five days after it was installed the representative told us we signed a three year contract which was news to us because he never mentioned anything about a contract.
First of all, if you had payed attention to what you were doing, you would have understood that you had three days to cancel. It's CLEARLY stated, on the very first line of the paper that says, "Notice of Cancellation". You even got a copy of that. Go look at it. The one week thing is that your system won't be monitored for the first week. That's to give you time to play with and get used to the system so you don't accidentally set it off and have the police at your house on a false alarm.
Secondly, the contract was that big, blue and white, 3-page packet that says, "ALARM SERVICES CONTRACT", in all caps, bold, and underlined at the top of each page. You got a copy of that, too.
So, please don't bad mouth someone when you clearly don't know what you're talking about. Thank you.
Secure Watch Sucks

United States

#9 Apr 28, 2011
I went to the 3 day training in North Charleston, SC. All they did was pump into our heads how much money we could be making. So I tryed it out for a few days busting my butt going door to door working 9 plus hours shift that's only off commission. I got my first deal which I was excited about, but Wiggins the branch manager offered to give extra stuff that would come out of my commision to the customer. I believed I walked out making like $10 out of that deal. I let it go. I noticed other employees had to do the same thing. Wiggins said the reason he does that to employees so he won't have a zero at the end of the day. He cheats employees out of there earnings so he won't look bad at the end of the day. I hope Matt Thompson shapes up his company. Potential to be a great company, but poorly ran. They should not just hire anybody. They should Offer min. wage plus commission. They should hire college grads to enforce the long hall future of the company as regional or branch managers. Provide strict sucessful paid training. Hire professional installers, not just some kid who knows how to use a drill. The company is label as crap and anyone that see's secure watch adt should shut the door immediately and call the adt headquarters if you want a system.

“The Captain Has Been Drinking!”

Since: Sep 10

Everywhere

#10 Apr 29, 2011
That is the beauty of living in Aiken; if one of these ass-clowns comes knocking on your door, ask for their peddler's permit. If they fail to produce those documents, call them in and Aiken Public Safety will take care of it quickly.
Virginia

Chester, VA

#11 May 1, 2011
I agree!!They hired a bunch of young females in the class that I was in that really needed a job the older folk like myself left, I responded to an ad that stated I would be working with patients doing customer service once I was interviewed it was totally different. I can not and will not do the devils work lying to people about there major break ins in there neighborhood and if they put the ADT sign in there yard I would give them a security system I feel sorry for the elderly people that the sales reps get a hold of and believe that non-sense. It was too good to be true, they were saying you can make all this money you probably can if your out 10 hrs of the day and get a hold of the right people. This company need to be shut down,we have enough going on in this world the contract is for three years and you have three days to cancel wow. If it walks like a duck and sounds like a duck than it's a duck. I pray that people do there homework and read these reviews before some sales rep pitch them that lame script.
Eveimarie

Ocala, FL

#12 May 21, 2011
Please know u can dispute with any bank the validity of charges against your account period! I know you posted in 2008 and hope you hvae found a way to resolve this by now! I almost got scamed tonight after Securewatch tried to sell me the ADT system as a advitiser program waiving all fees and to only pay $35.99 a month! Not once was I told when asked 3 times about a contract or hidden fees! I read your post.. And i wanna say Thank you for your post it saved me from getting ripped off! The salesmen that were at my door late! Were asked to leave when I finally heard the gut slip & say and I quote "Yes there is a 36 month contract but its ok it moves with you should u ever move! And them asked me for a check voided out! In the amount of $105.98 to cover the activation fee that is to be waived" WOW i said if it is waived why do I need to write a chexk and on the back write void? The answer to prove you can pay for the service! Wow! The nerve to think I am so stupid to give my acct. Info. Again thanks for posting this info!
victim wrote:
Based on a telemarketing call we purchased a 3 year contract for ADT monitoring and received a free security system. We were planning to move so the salesperson told us the system would be moved for free anytime during the contract. He put this in writing after the fact. We later found this company was an authorized ADT "dealership" not ADT itself. Keep in mind that ADTs name was all over the documents we signed, and we are being billed by ADT on our credit card too!
Anyway, we signed a contract. No address was specified for monitoring on the contract as it was left blank when we signed (I have a copy). To make a long story short, we moved and ADT wouldn't honor the salesmen's promises. They say the "dealership" made the promises of moving our system, not ADT as they just provide monitoring. Of course, the dealership is no longer in business. An ADT rep told me that they don't like working with the dealerships and they are trying to get rid of them because of these issues.
What's funny is ADT won't provide monitoring services to me if I reinstall the system myself at the new address. They're talking out of both sides of their mouth. So, I'm stuck with paying my pre-authorized credit card charges of 29.99 which they say I can't stop, and ADT will NOT provide monitoring services to a different address. The Better Business Bureau was worthless beacause they just note that we agree to disagree. I don't even see my complaint as a "black mark" on their web site.
ADT keeps asking for extensions of time to respond to the compaint, and I just keep paying them. What really steams me is that ADT bad mouths the authorized dealerships and blames all issues on them, but they are aware of all business practices of dealerships and are glad to purchase new contracts from them. FYI, you can buy security systems from local companies (or wireless self install kits online) and get monitoring for 1/2 the price of ADT.
Read more: http://consumeraffairs.com/homeowners/adt_sal...
Michele

Augusta, GA

#13 Jun 7, 2011
Let me tell you what happened to me a few months ago. I live in the West Augusta area, in a very safe neighborhood might I add. Around 5 pm one afternoon I heard a knock at the front door, and was busy, knowing it was not anyone I needed to talk to I just ignored it. A few seconds later I heard someone jiggling the doorknob and forcefully trying to break down the door!! I ran to look out the window to see who it was, wondering if maybe my husband had locked himself out (though he wasnt due to be home for at least another half hour), and a dark blue van with ADT was parked a few houses down, and after a few minutes of trying to open my door I saw the man walk across our yard towards the van, wearing a collared shirt with ADT on it. Long story short, we had the police come and file a report, after also trying to get someone from ADT on the phone to make a complaint. From them, I got a whole lot of nothing. There was no way to find out where these people had come from basically. Later that week a neighboring subdivision had many reports of the same thing happening.

We still aren't sure who they really were, authorized ADT or what, but it still spooks me to this day.
starfini

Boca Raton, FL

#14 Jun 30, 2011
I was sold a system and charged $41/month. After looking at the secure watch web site I noticed that the online price for service was only $35.99/month. That price came up no matter which package you selected. I told them they needed to correct this and gave them a print out of the web page. They also wanted a lot if my personal info and said that they were a "LifeLock" company. However, item 25 in there contract says they can convert your information into any form for their use. The agent got all excited when I proceded to write a restriction about the use of my information. The local ADT manager was helpful in attempting to explain the charges from SecureWatch. In the end the system was installed but I did not like the game they played over puttng a sign in my yard.
HELLO

Atlanta, GA

#15 Jul 3, 2011
Securewatch is actually a legitimate job. Although its not for everyone you have a open window to make some easy cash. I myself have three kids and is a single parent. No one lies to you about the system or anything I think its just the lack of questions you may have or just simply NOT going over your contract that you clearly sign and get copies of. Don't bad mouth the business like that their actually nice and honest people working just tryn to take care of their families just like anyone else in & around america. When a consultant waive activation they must have a heart somewhere your not looking because that's between $100-$150 from their personal pay & depending upon what package they give you that could be over half their commission. Before you make false accusations think listen and ask questions. Jobs and situations vary & someone like me can not afford to lose the job.
NaddaSucka

Philadelphia, PA

#16 Jul 7, 2011
@Kindall

I absolutely despise people that write things like you do. Of course we could have read every single line of the four page, small font contract as the guy that is installing is trying to get out of my house after a 10 minute swap job.
(Tell the truth, buddy...without running to the filing cabinet, what is the sublimit on your homeowners insurance policy for stolen jewelry?) Now, what happened to me was that I had just moved into the place I was renting and was still unpacking/organizing when my "3 day cancellation" period ran dry after the install.

The thing that really bothers me is that if a sales rep said simply, "This is a 3 year contract with a cancellation penalty" (because by the way...they know that the second they walk through the door and we don't!) my pen would have stopped signing my signature right away. Yes, the ADT security contract is perfectly legal and they did take me for money. But also a big fat YES that what they are doing is unethical and isn't good business. As this publicity circulates I hope that people will realize that authorized dealers of ADT cannot be trusted and should be avoided at all costs.
Mobile on the Hill

Charlotte, NC

#17 Jul 14, 2011
I heard your still on the hill I just don't know why your still there. Well Rudy it is time to pull out all the stops on you. Enjoy working in the office while it last.
Suspicious homeowner

New Orleans, LA

#19 Aug 8, 2011
This evening we had a knock at the door. I opened the door thinking it was a package I was expecting from UPS. To my sulfide it was a gentlemen claiming to be with ADT. He presented himself as an advertising director for ADT. I was immediately on alert because I have heard about these scams. The guy's body language was strange. He stood far away from the door and faced me sideways. His eye contact was strange too. I also noticed there was no vehicle in sight and his shirt did not say ADT. He asked if he could put a sign in my yard to advertise & in return we would recieve a free system. I then asked if I could have s business card to call him back if I was interested and he replied that he didn't have any cards because ADT was receiving too many calls and his offer was a "special" deal. I polietly told him we weren't interested and shut the door. My husband was on the couch listening to my conversation with the gut and agreed it sounded like a scam. Homeowners beware!
CAN YOU PEOPLE READ

Charleston, SC

#20 Aug 12, 2011
I Was employed at this "Authorized Dealer" And Made With EVERY Contract I Ever Signed It Stated Secure Watch "Authorized Dealer" Don't Blame The Sales People For YOUR Ignorance. The Person Who Started This Website Is Obviously Upset Because Of His/Her Or Both Of There Mistake. Clearly The Shirt Says SERCURE WATCH AUTHORIZED Dealer. No Scam There Just Make Sure You Have The Common Sense The Next Time Someone Ask You For Your Home Address John Handcock And Exspecially Your Social Security Number. Don't Blame Them For You Gullible Decision YOU Made. By The Way The Reason For Me Leaving Was The Travel Conflict With School. And For The Person Who Said They Went To NORTH CHARLESTON BRANCH I Also Went There. No One Ever Cheated Me Out My Money. You Should'nt Let Anyone Tell You How To Spend YOURE On Money Let Alone Take Money Out Your Check Unwillingly. That Was You Place To Find Your Balls And Say Something

@NaddaSucka
Don't Despise Kendall... Be Discussed With Your Own Inability To Read You Contract That YOU Decided To Sign... You're Grown Be Responsibile For Yourself. That Was You Decision To Sign It. READ The Next Time.

I Don't Really Care About What Anyone Have To say To Me Because I Can Care Less. And If You Are Wondering Why I Left Its Because The Traveling Was Conflicting With My School Work... Other Than That Mr. Aaron My Branch Was Great. And I Would've Still Been On That Job giving away LEGITIMATE Security System To ALL Of Your Neighbor.
Dave

Fayetteville, NC

#21 Aug 15, 2011
@CAN YOU PEOPLE READ

I just have to ask...maybe I am the only one that noticed or cares....but why did you capitalize the first letter of every damn word?? Talk about ignorance.

And the good ones do talk fast and they do try to get your money - that is why they are there, duh. Don't act so offended.

Tell me when this thread is updated:

Subscribe Now Add to my Tracker
First Prev
of 4
Next Last

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Augusta Discussions

Title Updated Last By Comments
GA Who do you support for U.S. Senate in Georgia i... (Oct '10) 4 min rename 55,629
James Brown's body cut up for paternity test: w... Thu Nipp 3
Fact check: Perdue distorts Nunn campaign memoF... Sep 17 Le Jimbo 8
Dr. Joseph Frey III - Custody Evaluator (Apr '09) Sep 16 Dad 563
Earthquake hits Evans, Appling-area Sunday night Sep 15 Dan 1
GA Who do you support for Governor in Georgia in 2... (Oct '10) Sep 15 The WB 2,055
caught husband and sister (Jan '13) Sep 12 Anna 5
•••
•••
Augusta Dating

more search filters

less search filters

•••

Augusta Jobs

•••
•••
•••

Augusta People Search

Addresses and phone numbers for FREE

•••

Augusta News, Events & Info

Click for news, events and info in Augusta
•••

Personal Finance

Mortgages [ See current mortgage rates ]
•••