Review: Heirloom Acres

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Bob Phillips

United States

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#1
Feb 26, 2013
 

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Heirloom Acres, doing business on the internet as Heirloom Acres seeds using family values and religion as a disguise to scam the general public of those willing to purchase vegetable seeds. They don't answer their phone. They don't respond to emails. They do take your money.

Thom and Renate Kirk do not represent your community with integrity. They disgrace it.

http://www.heirloomacresseeds.com/AboutUs.asp

Do a google search on Heirloom Acre sees. Read the responses. Please do something about it.

Thank you
Bob Phillips

United States

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#2
Mar 4, 2013
 

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As a follow up:

1. The Better Business Bureau has a rating of “F”. http://www.bbb.org/stlouis/business-reviews/s...

2. A Better Business Bureau report indicates:

a.“the owners have been unwilling or unable to respond to their (customers) concerns.”
b.“delays of six weeks and longer in obtaining seeds and other gardening items ordered online.”
c.“they virtually stopped responding to emails”
d. http://www.enewsbuilder.net/stlouisbbbnews/e_...

3. At Dave’s garden website ( davesgarden.com ) it has 105 reviews of Heirloom Acre Seeds. Of the 105, 52 are negative reviews. Almost 50%. That means 1 out of every 2 people placing an order will get screwed in some way. The first complaint was in 2007. So they have managed to do this for a very long time.

http://davesgarden.com/products/gwd/c/3160/

4. As for my own experience:

a. Placed an order on 2/2/2013.
b. Placed no less than 75 calls to determine status. I got through twice and just received lip service.“Mr. Kirk is not here at this time, I will pass your request on to him”. Essentially they don’t answer the phone.
c. They do not respond to emails.
d. They charged my charge card 3 times. Thank goodness for the dispute process.
e. I cancelled my order. There has been no response to that email.

In addition, check out the following:

http://www.merchantcircle.com/business/Heirlo...

http://www.topix.com/yp/new-bloomfield-mo/l-1...
colt1873

Bixby, OK

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#3
Mar 11, 2013
 
Had the same results from order on 2/4/13. I have ordered seeds in the past with any problems.
Godmakesnojunk

Port Jervis, NY

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#4
May 24, 2013
 

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I placed two orders on February 17th, 2013 totaling $ 327.00, for vegetables, herbs, and flowers. February 26th, both checks cleared our bank account. We received one email on March 6th, confirming one of the orders.
After numerous faxes, phone calls, and emails, we finally received a confirmation email on April 2nd, that they had found my orders and were working on them.

Since then we have made many attempts to contact them. They hide behind the fax machine and email. As of May 24th, we have not received our orders or a refund.

They provide Zero Customer Service.

After finding Dave's Garden site and seeing 63 negative reviews of Heirloom Acres Seeds, I would highly recommend not ordering from them.

After a little research, I found Heirloom Acres Seeds had made it on to local TV with a message from the BBB for their Bad Business Practices.

On the Better Business Bureau website, they have a (F) rating, and 33 unresolved complaints.

The Missouri Attorney General has many complaints as well.

They have duped many out of their money, and they cause heartache with their lack of concern for people who order from them.

Do yourself a favor; do not order from them. Go with a reputable vendor.
Godmakesnojunk

Port Jervis, NY

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#5
May 24, 2013
 

Judged:

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I placed two orders on February 17th, 2013 totaling $ 327.00, for vegetables, herbs, and flowers. February 26th, both checks cleared our bank account. We received one email on March 6th, confirming one of the orders.
After numerous faxes, phone calls, and emails, we finally received a confirmation email on April 2nd, that they had found my orders and were working on them.

Since then we have made many attempts to contact them. They hide behind the fax machine and email. As of May 24th, we have not received our orders or a refund.

They provide Zero Customer Service.

After finding Dave's Garden site and seeing 63 negative reviews of Heirloom Acres Seeds, I would highly recommend not ordering from them.

After a little research, I found Heirloom Acres Seeds had made it on to local TV with a message from the BBB for their Bad Business Practices.

On the Better Business Bureau website, they have a (F) rating, and 33 unresolved complaints.

The Missouri Attorney General has many complaints as well.

They have duped many out of their money, and continue to deceive people who order from them.

Do yourself a favor; do not order from them. Go with a reputable vendor.

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