Providence Hill
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Providence Hill

Lebanon, KY

#1 Jul 24, 2010
Providence Hill apartments are not what they seem.
Let me give you a list of problems as I've seen since I have been here:
The younger woman in the office is very uppity and stuck up. Thinks she is better than everybody else when she is clearly not.(working at an apt complex.)
When we called to inquire about renting they told us they had no vacancy, so we stopped by a few weeks later and checked and they said they DID have openings, the reason they told us they didnt that day was because they had, "Ramey-Estep ppl in the office they did not want to rent to,"
In your Lease they say they come around and do smoke detector checks and filter changes. What this really means is, they come in to inspect your apt and check for damages and hidden pets. Then when they find something wrong they slip you a note in your door telling you what is wrong with your apt. Some I have heard are: too many pets (2), recycling area in utility room too messy, too much cat hair on carpet, etc.
The AK Steel fallout. Whatever AK is burning over there it gets on your cars and it will not come off with normal washings. It has to be taken to a detailing place once a month maybe more to remove the rough coat of whatever that is on it. The same stuff is getting into your filters for your heating and air conditioning, which you breathe in.
The hot water tank is super small and runs out after one person showers. So much for the water being included in the rent price.
No garbage disposal in sink.
The bug problem. If you love bugs and worms, this is the apt. for you!
Every day there are at least 5-6 bugs or worms we find in our apt that we have to kill. Anything from moths, bees, flys, small worms, spiders.
I dont know what kind of tiny worms these are but they are all over and under things in our apt. We moved out our bed a few weeks ago and had to get the vacuum cleaner to get them all. They had a nest in there with over 40. Crawling in our bathtub and across the carpet everyday.
There have been more problems but these are the main issues i can think of, anybody who lives up here or has in the past, feel free to add to this topic.
So anybody out there who every wanted to live up here or is thinking about it but you couldn't afford it or thought its a stuck up place. It is stuck up, but mostly the office ppl who look down on you because of your job or what you look like. We have good jobs but are not stuck up like this. Those of you who ever envy ppl up here, dont! I'd much rather pay whatever you are paying and live there than have to pay $840.00 for 2 bedroom 2 bath here. The bugs, the fallout, a lot of stuff in your lease are not explained or told to you until after you have signed. So watch out.
Camp

Phoenix, AZ

#2 May 12, 2013
Great comment. 100% true. I used to live there, way overrated.
DO NOT RENT HERE

Ashland, KY

#3 May 13, 2013
These posters have hit the nail on the head. The place IS overrated, the management IS indifferent at best & hateful at worst. They will NOT tell you the truth about the "fallout" from AK Steel damaging your vehicle. The WILL snoop through your apt. on the pretense of "inspection" or "changing the furnace filter."

Marty, the complex manager is an angry, vindictive woman....and woe to you if you get on her bad side. I'll say it again....DO NOT RENT HERE.
I am blown away

Hurricane, WV

#4 Aug 11, 2013
A fellow employee was set to move in this place yesterday and was moving from 5 hours away, she called the most riduculas office staff and told her she was getting close to being there. The person that was trying to move there called me to say she may not make it in time, as she said the rediculas office staff was going to leave at 4:50 and would not wait a minute after, so i arrived at 4:45 to give this rediculas person the cash she was expecting, she told me she could not accept cash and that she was not waiting on the person coming, i call that person and she was waiting to cross the Ashland bridge, which i explained to the rediculas office staff. I walked out side after she informed me that she had to lock the place up @ 5:00 on the dote or would have to fill out all kinds of documents amd alarms will go off, i said are you serious, so is this fort knox, you will be locked in or out until the next approved time for the doors to open, she just glared at me. As i was standing outside, she had a gentleman (surely not a friend or spouse)come down from the apartments and stand out side by the building and took a picture of the person as she was coming up the hill to show she didnt get there until 5:00, by the time she got out of her car and to the door it was 5:01, the rediculas office staff laughed st her as the person coming to rent was in tears as her family followered her to help move her in, the rediculas office staff told her she could do nothing until Monday morning, which is when everyone has to be at work. Oh and bt the way, 20 min. Later 2 gentleman came and entered fort knox and daid they had rented the office area for a function?? Guess what no alarms!!! Does anyone know the owners name and number or a real manager there???
unbelievabe

Chesapeake, OH

#5 Aug 11, 2013
I am blown away wrote:
A fellow employee was set to move in this place yesterday and was moving from 5 hours away, she called the most riduculas office staff and told her she was getting close to being there. The person that was trying to move there called me to say she may not make it in time, as she said the rediculas office staff was going to leave at 4:50 and would not wait a minute after, so i arrived at 4:45 to give this rediculas person the cash she was expecting, she told me she could not accept cash and that she was not waiting on the person coming, i call that person and she was waiting to cross the Ashland bridge, which i explained to the rediculas office staff. I walked out side after she informed me that she had to lock the place up @ 5:00 on the dote or would have to fill out all kinds of documents amd alarms will go off, i said are you serious, so is this fort knox, you will be locked in or out until the next approved time for the doors to open, she just glared at me. As i was standing outside, she had a gentleman (surely not a friend or spouse)come down from the apartments and stand out side by the building and took a picture of the person as she was coming up the hill to show she didnt get there until 5:00, by the time she got out of her car and to the door it was 5:01, the rediculas office staff laughed st her as the person coming to rent was in tears as her family followered her to help move her in, the rediculas office staff told her she could do nothing until Monday morning, which is when everyone has to be at work. Oh and bt the way, 20 min. Later 2 gentleman came and entered fort knox and daid they had rented the office area for a function?? Guess what no alarms!!! Does anyone know the owners name and number or a real manager there???
First of all what was the employees name and who gave her all the power for that kind of decision. That is terrible. I'm so sorry to hear someone would treat people like that
Typical

Chesapeake, OH

#6 Aug 11, 2013
Lived there for 2 yrs & it was a terrible experience. The place is overpriced AND overrated.
Management is mean & vindictive bordering on psychotic. Tell ur friend to stay only as long as necessary & begin looking for a new place immediately.
DO NOT RENT HERE!
Seriously

Chesapeake, OH

#7 Aug 11, 2013
I am blown away wrote:
A fellow employee was set to move in this place yesterday and was moving from 5 hours away, she called the most riduculas office staff and told her she was getting close to being there. The person that was trying to move there called me to say she may not make it in time, as she said the rediculas office staff was going to leave at 4:50 and would not wait a minute after, so i arrived at 4:45 to give this rediculas person the cash she was expecting, she told me she could not accept cash and that she was not waiting on the person coming, i call that person and she was waiting to cross the Ashland bridge, which i explained to the rediculas office staff. I walked out side after she informed me that she had to lock the place up @ 5:00 on the dote or would have to fill out all kinds of documents amd alarms will go off, i said are you serious, so is this fort knox, you will be locked in or out until the next approved time for the doors to open, she just glared at me. As i was standing outside, she had a gentleman (surely not a friend or spouse)come down from the apartments and stand out side by the building and took a picture of the person as she was coming up the hill to show she didnt get there until 5:00, by the time she got out of her car and to the door it was 5:01, the rediculas office staff laughed st her as the person coming to rent was in tears as her family followered her to help move her in, the rediculas office staff told her she could do nothing until Monday morning, which is when everyone has to be at work. Oh and bt the way, 20 min. Later 2 gentleman came and entered fort knox and daid they had rented the office area for a function?? Guess what no alarms!!! Does anyone know the owners name and number or a real manager there???
Good grief! If you are going to use the word "ridiculous" 5 times in your rant of a post, could you please look it up first so it is spelled correctly? You are on a computer, it really isn't that difficult to check.
resident

Greenup, KY

#8 Aug 11, 2013
I am blown away wrote:
A fellow employee was set to move in this place yesterday and was moving from 5 hours away, she called the most riduculas office staff and told her she was getting close to being there.

[message truncated due to character limits]

As i was standing outside, she had a gentleman (surely not a friend or spouse)come down from the apartments and stand out side by the building and took a picture of the person as she was coming up the hill to show she didnt get there until 5:00, by the time she got out of her car and to the door it was 5:01, the rediculas office staff laughed st her as the person coming to rent was in tears as her family followered her to help move her in, the rediculas office staff told her she could do nothing until Monday morning, which is when everyone has to be at work. Oh and bt the way, 20 min. Later 2 gentleman came and entered fort knox and daid they had rented the office area for a function?? Guess what no alarms!!! Does anyone know the owners name and number or a real manager there???
We moved into Providence Hill this year and have had no issues. We have found the manager to be helpful and seemingly truly concerned about the residents and the quality of life provided here. We have been very satisfied with our life here so far. When we had a maintenance issue, it was addressed very quickly and satisfactorily. We moved here on the recommendation of another resident and since then have had other friends move here, as well.

I can understand the issue of them not being able to accept cash, there is a liability issue there, especially considering the quantity of money involved and it being a weekend when the money cannot be deposited at the bank. They have rules and regulations that they must observe. I also find it very difficult to believe that either the manager or her assistant would stand there laughing at a woman who was crying and distressed.

Speaking from experience, the actual process of doing the paperwork for moving in, having the rules explained, signing the contracts, getting keys, etc. takes at least a half hour. So it is not a matter of someone simply showing up with cash for the resident a few minutes before closing. Without a contract, rent and deposit, you cannot move in. When we moved in, we had to make arrangements to get off work and come here on a weekday to sign the contract and get everything in order so that we could move in before the office opened on a Saturday. You cannot expect a business (ANY business) to rearrange their office hours to coordinate with the your schedule, you do what you have to do to make it work and to get their during their business hours.

Now, the issue of someone renting the facility. The office area is separate from the rest of the clubhouse. The fact that their office has to be locked up by the closing time stated on the front of the building has absolutely nothing to do with the rest of the clubhouse. The clubhouse can be rented out for functions, plus residents have access to the pool facilities, exercise and tanning room and laundry facility after the office closes.

I'm sorry your co-worker was delayed and I understand you
are upset for her. But this could all have been avoided with some planning and forethought. Businesses are under no obligation to adjust their operating hours to accommodate a customer, just as if I walked up to the bank to cash a check and they were locking up, I would not expect them to unlock and let me in to cash my check. I come back the next day, it was my fault for not getting there on time. Bottom line is that we cannot blame others for our own failings.

I hope that your co-worker will be able to work things out, overcome her distress and give it a chance. It is a good place to live and there are some good and caring people here.
Heather

Russell, KY

#9 Aug 11, 2013
resident wrote:
<quoted text>
We moved into Providence Hill this year and have had no issues. We have found the manager to be helpful and seemingly truly concerned about the residents and the quality of life provided here. We have been very satisfied with our life here so far. When we had a maintenance issue, it was addressed very quickly and satisfactorily. We moved here on the recommendation of another resident and since then have had other friends move here, as well.
I can understand the issue of them not being able to accept cash, there is a liability issue there, especially considering the quantity of money involved and it being a weekend when the money cannot be deposited at the bank. They have rules and regulations that they must observe. I also find it very difficult to believe that either the manager or her assistant would stand there laughing at a woman who was crying and distressed.
Speaking from experience, the actual process of doing the paperwork for moving in, having the rules explained, signing the contracts, getting keys, etc. takes at least a half hour. So it is not a matter of someone simply showing up with cash for the resident a few minutes before closing. Without a contract, rent and deposit, you cannot move in. When we moved in, we had to make arrangements to get off work and come here on a weekday to sign the contract and get everything in order so that we could move in before the office opened on a Saturday. You cannot expect a business (ANY business) to rearrange their office hours to coordinate with the your schedule, you do what you have to do to make it work and to get their during their business hours.
Now, the issue of someone renting the facility. The office area is separate from the rest of the clubhouse. The fact that their office has to be locked up by the closing time stated on the front of the building has absolutely nothing to do with the rest of the clubhouse. The clubhouse can be rented out for functions, plus residents have access to the pool facilities, exercise and tanning room and laundry facility after the office closes.
I'm sorry your co-worker was delayed and I understand you
are upset for her. But this could all have been avoided with some planning and forethought. Businesses are under no obligation to adjust their operating hours to accommodate a customer, just as if I walked up to the bank to cash a check and they were locking up, I would not expect them to unlock and let me in to cash my check. I come back the next day, it was my fault for not getting there on time. Bottom line is that we cannot blame others for our own failings.
I hope that your co-worker will be able to work things out, overcome her distress and give it a chance. It is a good place to live and there are some good and caring people here.
. Poor planning by everyone. Staff too!!
Humorous

Chesapeake, OH

#10 Aug 11, 2013
I find the posts on Topix telling about how terrible providence Hill is rather humorous. There are several threads and you can tell it is the same few disgruntled persons posting the extremely negative posts. Perhaps people that were evicted and have a grudge. I don't really care. I do know people who have lived there for 6 years, so it can't be as bad as they try to make it out. It is not cheap, so the people living there couple pretty much afford to live anywhere. But they choose to stay. For years. To me that is a lot more of an indication of the way things are there than a few rant posts, especially since there are about 250 apartments being rented in the complex. That is a lot of people staying as opposed to the few negative posts. Just something to think about.
dont rent there

Ashland, KY

#11 Aug 12, 2013
Something about this last post just sounds a little too much like Marty to me lol. Overpriced apts ($800 per month for 2br, which will increase after the 1st yr AND every yr thereafter)

Fallout from Armco next door (your vehicles will be coated with a white ash material which no conventional car wash can remove)

The bottom line is that Providence Hill IS one of the few decent apt complexes in Ashland (only Ashland though). If you don't mind a commute, look around in Hgtn etc. Much better management, rents, and lot less hateful angry drama from Marty the manager.
Curious

Ashland, KY

#12 Aug 12, 2013
DO NOT RENT HERE wrote:
These posters have hit the nail on the head. The place IS overrated, the management IS indifferent at best & hateful at worst. They will NOT tell you the truth about the "fallout" from AK Steel damaging your vehicle. The WILL snoop through your apt. on the pretense of "inspection" or "changing the furnace filter."
Marty, the complex manager is an angry, vindictive woman....and woe to you if you get on her bad side. I'll say it again....DO NOT RENT HERE.
What did you do to get on her bad side??
coltraine

Ashburn, VA

#13 Aug 12, 2013
most big "fancy" or "ritzy" apartment complexes are BS. Same with the village on 6th in huntington or any of those cookie cutter made to look upscale apartments. Save some money on rent and find a nice small house in a good part of town. May take a while to find one but you can. I certainly did. I went up to providence to inquire about renting and even toured an apartment (btw the apartment they have you tour is always made up to be nicer than what you get) and I said no thanks. Besides the fact they acted uppity to me also in the main office. I'm not od, but im also not young enough to take someones blatant BS. I'm happy with the house I found. Big yard, more space, less money, good neighborhood, and no one bothers me including landlords. As long as the rent is there on time, I get no hassles.
Options

Ashland, KY

#14 Aug 12, 2013
coltraine wrote:
most big "fancy" or "ritzy" apartment complexes are BS. Same with the village on 6th in huntington or any of those cookie cutter made to look upscale apartments. Save some money on rent and find a nice small house in a good part of town. May take a while to find one but you can. I certainly did. I went up to providence to inquire about renting and even toured an apartment (btw the apartment they have you tour is always made up to be nicer than what you get) and I said no thanks. Besides the fact they acted uppity to me also in the main office. I'm not od, but im also not young enough to take someones blatant BS. I'm happy with the house I found. Big yard, more space, less money, good neighborhood, and no one bothers me including landlords. As long as the rent is there on time, I get no hassles.
If you have the luxury of taking time to find a nice little house, that is wonderful. But not everyone has that luxury. Also, if you have a pet it is extremely difficult to find a home that will rent to anyone, regardless of age or station in life, that has a dog. We rented at Providence Hill because they allowed dogs and we were very willing to pay the extra pet deposit and for the privilege, as getting rid of our dog was not an option. I don't see it at all as ritzy or fancy, just nicely laid out and pleasantly appointed. I disagree with your impression of the model apartment. It was exactly the same as the one we rented, painted and wallpapered the same, minus the nice furnishings used to stage it so that it would look like a home. And I'm puzzled, how would you know what the one you would have gotten was like if you left after seeing the model and never rented? They also made very sure that we were aware of the "fallout" issue from AK Steel and the noise from the trains, which we did not find to be intrusive. We love the dog friendly atmosphere and enjoy the fact that they even have a dog park here. For us it was as close to the perfect solution that we could find on short notice. We are satisfied with our decision and enjoy our apartment and our nice view.
Just my opinion

Ironton, OH

#15 Aug 19, 2013
I have been here almost a year and the only problem I have is the dust from the plant, other than that it's been great. I've never had a bug problem or notes from management about the condition of my apartment but I also keep my apt. Very neat and clean. Management is always nice to me when I see them as well
Just my opinion

Ironton, OH

#16 Aug 19, 2013
resident wrote:
<quoted text>
We moved into Providence Hill this year and have had no issues. We have found the manager to be helpful and seemingly truly concerned about the residents and the quality of life provided here. We have been very satisfied with our life here so far. When we had a maintenance issue, it was addressed very quickly and satisfactorily. We moved here on the recommendation of another resident and since then have had other friends move here, as well.
I can understand the issue of them not being able to accept cash, there is a liability issue there, especially considering the quantity of money involved and it being a weekend when the money cannot be deposited at the bank. They have rules and regulations that they must observe. I also find it very difficult to believe that either the manager or her assistant would stand there laughing at a woman who was crying and distressed.
Speaking from experience, the actual process of doing the paperwork for moving in, having the rules explained, signing the contracts, getting keys, etc. takes at least a half hour. So it is not a matter of someone simply showing up with cash for the resident a few minutes before closing. Without a contract, rent and deposit, you cannot move in. When we moved in, we had to make arrangements to get off work and come here on a weekday to sign the contract and get everything in order so that we could move in before the office opened on a Saturday. You cannot expect a business (ANY business) to rearrange their office hours to coordinate with the your schedule, you do what you have to do to make it work and to get their during their business hours.
Now, the issue of someone renting the facility. The office area is separate from the rest of the clubhouse. The fact that their office has to be locked up by the closing time stated on the front of the building has absolutely nothing to do with the rest of the clubhouse. The clubhouse can be rented out for functions, plus residents have access to the pool facilities, exercise and tanning room and laundry facility after the office closes.
I'm sorry your co-worker was delayed and I understand you
are upset for her. But this could all have been avoided with some planning and forethought. Businesses are under no obligation to adjust their operating hours to accommodate a customer, just as if I walked up to the bank to cash a check and they were locking up, I would not expect them to unlock and let me in to cash my check. I come back the next day, it was my fault for not getting there on time. Bottom line is that we cannot blame others for our own failings.
I hope that your co-worker will be able to work things out, overcome her distress and give it a chance. It is a good place to live and there are some good and caring people here.
I agree. I also wouldn't want to give them cash to protect myself..someone could easily pocket the money and say that the rent was never paid
Ditto

Grayson, KY

#17 Aug 19, 2013
Just my opinion wrote:
I have been here almost a year and the only problem I have is the dust from the plant, other than that it's been great. I've never had a bug problem or notes from management about the condition of my apartment but I also keep my apt. Very neat and clean. Management is always nice to me when I see them as well
It sounds like our experience. We have a garage, so the dust is only an issue with one car. I also found out that the free professional detailing that they provide when the "fallout" occurs is not even necessary, I've been able to remove it myself fairly easily.

We also have had no notes, but like you, our apartment is kept clean and well organized. I'm thinking the bug problem that some posters mentioned is more a case of not keeping a clean apartment. When we first moved in we had a few bugs, but the door had been open for moving and we are on the ground floor, so some bugs are to be expected, especially when living next to the woods. Our previous home was on the edge of the woods and we would also get the occasional bug in our home, even with spraying around the perimeter of the outside periodically. But we vacuum regularly and I sprayed some bug spray around the outside wall (outside) as an added precaution and that has all but completely eliminated our seeing any bugs. Simple, but effective.

We have been very comfortable here, have nice neighbors in our building and everyone we meet while in the development have been friendly. The location couldn't be better, it never ceases to amaze us how convenient nearly everything is to us, our gas costs has dropped dramatically. We feel lucky to have been able to get into an apartment here as quickly as we did (about 6 weeks).
Director

Ashland, KY

#18 Aug 25, 2014
Providence Hill wrote:
Providence Hill apartments are not what they seem.
Let me give you a list of problems as I've seen since I have been here:
The younger woman in the office is very uppity and stuck up. Thinks she is better than everybody else when she is clearly not.(working at an apt complex.)
When we called to inquire about renting they told us they had no vacancy, so we stopped by a few weeks later and checked and they said they DID have openings, the reason they told us they didnt that day was because they had, "Ramey-Estep ppl in the office they did not want to rent to,"
In your Lease they say they come around and do smoke detector checks and filter changes. What this really means is, they come in to inspect your apt and check for damages and hidden pets. Then when they find something wrong they slip you a note in your door telling you what is wrong with your apt. Some I have heard are: too many pets (2), recycling area in utility room too messy, too much cat hair on carpet, etc.
The AK Steel fallout. Whatever AK is burning over there it gets on your cars and it will not come off with normal washings. It has to be taken to a detailing place once a month maybe more to remove the rough coat of whatever that is on it. The same stuff is getting into your filters for your heating and air conditioning, which you breathe in.
The hot water tank is super small and runs out after one person showers. So much for the water being included in the rent price.
No garbage disposal in sink.
The bug problem. If you love bugs and worms, this is the apt. for you!
Every day there are at least 5-6 bugs or worms we find in our apt that we have to kill. Anything from moths, bees, flys, small worms, spiders.
I dont know what kind of tiny worms these are but they are all over and under things in our apt. We moved out our bed a few weeks ago and had to get the vacuum cleaner to get them all. They had a nest in there with over 40. Crawling in our bathtub and across the carpet everyday.
There have been more problems but these are the main issues i can think of, anybody who lives up here or has in the past, feel free to add to this topic.
So anybody out there who every wanted to live up here or is thinking about it but you couldn't afford it or thought its a stuck up place. It is stuck up, but mostly the office ppl who look down on you because of your job or what you look like. We have good jobs but are not stuck up like this. Those of you who ever envy ppl up here, dont! I'd much rather pay whatever you are paying and live there than have to pay $840.00 for 2 bedroom 2 bath here. The bugs, the fallout, a lot of stuff in your lease are not explained or told to you until after you have signed. So watch out.
This is absolutely accurate, bugs, steel mill fall out, and an insane manager
Not So

London, KY

#19 Aug 26, 2014
dont rent there wrote:
Something about this last post just sounds a little too much like Marty to me lol. Overpriced apts ($800 per month for 2br, which will increase after the 1st yr AND every yr thereafter)
Fallout from Armco next door (your vehicles will be coated with a white ash material which no conventional car wash can remove)
The bottom line is that Providence Hill IS one of the few decent apt complexes in Ashland (only Ashland though). If you don't mind a commute, look around in Hgtn etc. Much better management, rents, and lot less hateful angry drama from Marty the manager.
If you are a good renter, one they would like to keep, your rent will not increase.
decent place

Fairfax, VA

#20 Aug 26, 2014
I never had any real problems when i lived there. Never had bugs, never had issues with management, rent was high but consistent with what you got which was a good place to live with a nice gym and laundry facility and pool. The only problem i had, which was the reason i left, was the damn steel plant. Nasty smell around the clock and always having to take my car to get the "fallout" or whatever washed off.

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