value city furniture sucks!

value city furniture sucks!

Posted in the Ashland Forum

unhappy customer

Elizabethtown, KY

#1 Apr 7, 2010
We bought a leather sectional for over $2000 dollars from here in March of 2010. Here it is less than a month later and the thing is falling apart. There is stuffing hanging out already, the back of the recliner is loose, the chaise when reclined flips back with you, and it is built like cheap trailer furniture. When I called and asked to return the couch and get my money back or exchange it for another one I was told that I couldn't do that and that they would repair it. I don't know how they expect to repair a chaise that flips back when it reclines, but what choices do I have. I was told that if they could not fix it they would replace it with the same couch style. Well, who wants the same couch when in less than a month the one you already have has stuffing handing out of it and flips back with you, along with the back on the recliner being loose? We also paid over a $100 for what we were told was a 10 year extended warranty which turns out to be a 7 year warranty just on the fabric and only a 1 year on the structure of the couch from the manufacturer. All I can say is BUYER BEWARE OF THIS JUNK!!!

United States

#2 Apr 7, 2010
It's value city!! All they have is trailer furniture.

United States

#3 Apr 7, 2010
Went there looking for furniture last spring and could tell by looking they they carried a very low quality furniture. Bad thing us there prices are not they much better that other stores. Go to manning furniture I have bought several pieces of furniture from there that are all a good quality.
good furniture

Catlettsburg, KY

#4 Apr 7, 2010
Go to Carter City Furniture! Love their stuff!
County girl

Lebanon, KY

#5 Apr 8, 2010
good furniture wrote:
Go to Carter City Furniture! Love their stuff!
where is this?
been there

Elizabethtown, KY

#6 Apr 8, 2010
I had bad luck with them to. Furniture is junk.
Mikey Nice

Ashland, KY

#7 Apr 8, 2010
Yeah it's value city, they stiffed me on a leather sectional as well, I only shop at big sandy furniture now.


#8 Jul 5, 2011
Stay away from City Furniture as well. The handles on our new bedroom set began breaking off just from just normal use, after a few months. Their customer service refused to do anything for us. Screw them too. All these companies flood you with advertising, put on a fancy covers/finish to dress up their crap and nothing lasts! Keep shining a piece of crap and all you get is shiney crap.
screw valuecity

Springfield, OH

#9 Apr 11, 2013
get this i bougth 8000 in furniture they screwed up delivery 4 times broke my dresser stuck the broke pieces in a drawer like i wouldn't see it my 3000 couch (leather) supposedly is wearing off electric recliner keep finding screws out of it pops when reclining cushions colapsing pissed they cracked the wood on my bed canopy didnt tighten the screws down paint already coming off after 1 year give me a break oh and they brought the wrong mattress and no canopy for 14 weeks after i bought the bed was tired of all the bs so i gave up even attempting to get my stuff fixed will never recommend them to anyone when u spend 8000.00 i expect to get my moneys worth signed extremly pissed

Ashland, KY

#10 Apr 11, 2013
We buy all our stuff at Manning furniture, they are great and won't lie to you. They even have some USA made furniture.
candy mandy

Emmaus, PA

#11 Apr 13, 2013
I would not shop at Big Sandy furniture if they were the last place on earth to buy furniture.The owners of this pkace are no good crooks.

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