ClientLogic plans to add jobs

ClientLogic plans to add jobs

There are 164 comments on the Asheville Citizen-Times story from Feb 6, 2007, titled ClientLogic plans to add jobs. In it, Asheville Citizen-Times reports that:

The local ClientLogic call center plans to add 150 to 200 or more workers over the next few months following a merger with outsourcing company Sitel Corp., the head of local operations says.

Join the discussion below, or Read more at Asheville Citizen-Times.

Nameless Employee

Leicester, NC

#63 Mar 20, 2008
The reason this company stays in business is because they barely "squeask by" the rules of the labor labor and the employees who choose to stay really do need their jobs, so they tolerate whatever they are given to deal with.
When I first started, I was so impressed with the way management seemed to genuinely care about the people they hired and how NICE they really seemed - always stopping by to say hello and see how we were doing - did we need anything - if they thought we were unhappy with something or had a problem, they would personally address the issue and do anything to keep the employee's interest and the person from walking out the door! Then... after the minimal training (and I do mean minimal) was over and we were on the floor actually taking calls from customers - management seems to disappear and become unavailable - imagine that? And if you have a question or need help - believe me - you get MINIMAL HELP! Sitel does not care what you tell the customers you are taking calls from, as long as you take the call, get them off the phone and take the next call, inevitably allowing Sitel to meet their call quota with their specific client, so that SITEL can continue to receive their GENEROUS paycheck and then pay their employees the MINIMAL AMOUNT to keep them AMSWERING THOSE PHONES!
vision-passion-p erversion

Haleyville, AL

#65 Apr 6, 2008
I have been with Sitel/clientlogic/servicezone for the past 5 years and the only thing that gets better is the horny college chicks they higher here.
vision-passion-p erversion

Haleyville, AL

#66 Apr 6, 2008
sorry "hire"!!
JAB

Birmingham, AL

#67 Apr 10, 2008
Why not unionize their asses
Former WV Native

Springfield, MO

#68 Apr 17, 2008
Client Logic and Sitel... This is my story for any who care. I actually worked for Client Logic for 2 years, while I was an undergrad at Marshall University. I first started working for a campaign called WinFire where they gave away free dsl for a toolbar that had constant ads. That campaing was pulled 2 months when they got it. Then I worked for Bellsouth DSL doing tech support for over a year, then Bellsouth pulled the plug. After that was done we were trained for Citizens Bank (which I didn't mind) and the phone systems were messed up while the Client was there the entire time, was on that campaign for less than a month, then they went to something else, that's when I quit. Luckily, I found a job a week after that and so on. With ClientLogic there were ups and downs... The upside as a college student, I was making like 8.78/hour part time. The downside was the scheduling and the management were jokes (except for one guy named Robert Jones in quality). Then about 3 years later I was forced to get a job at SITEL (just blocks from the Client Logic site, which now SITEL owns). And I was quality assurance there. My job was CAKE. All I had to do was monitor the other reps on the phone that were making cold calls to sell products and services. I did that for about 5 months before getting another job. Had I been on the other end making the cold calls, I would have probably lasted about a month. I seen so many people come and go, mostly GO, becaues of the quota they had to attain.
To make a long story short there were plus's and minus'. At Client Logic you could be totally comfortable with a campaign and do well, then the next week they lost the client and back to doing something else. By the way, that 8.78 I made an hour, was reduced by a whole dollar amount per hour, when they went from Bellsouth Tech support to Citizens Bank customer service. I guess they legally could knock you out that much money.
bristol sitel

Brighton, UK

#69 May 12, 2008
hi i used to work on the idsn technical desk for bt before we all got made redundant just before christmas
does anyone know if it is still open
it makes me laugh
i can remember some stupied cow call helen sheppard who used to run around saying for the love of god take some calls
what a dump i hope the usa sites were better than uk
Ex-Siteller

Bulgaria

#70 May 21, 2008
Worked for Sitel for much longer than I care to admit and I can sure say there was a lot of BS back in the Sitel days, however once it merged with CL things got much, much worse. Sitel often treated you as just a number but under CL you became e decimal point.
Kevin

UK

#71 Jun 17, 2008
re: Hey, ussed to work ther as well (said in shame)
They are due to re-open under AOL within the next few months.
overworked under paid

Ozark, AL

#72 Jul 7, 2008
sitel in andalusia is the most racist place to work at everyone of minority look out cause your next ......
ex-tier3

United States

#74 Aug 16, 2008
Buffalo ClientLogic people actually have gone to Sitel in the suburbs? Why didn't they just reopen Hertel or Trico? Though I did read Trico (not sure all or in part) was sold to a hospital. Do they still play the warning games, if you don't get your scores higher our clients will pull?
CallousOneToo

Albuquerque, NM

#75 Aug 29, 2008
I love the new hire BS that management and the trainer throws around on your first day. They try to convince you that Sitel is a place that only hires the best employees and is the place you need to work at to get ahead in life. The reality is that Sitel is a place where you end up (hopefully only temporarily) when you have no other employment options other than working for Wal-Mart. I've worked at other call-centers and I never liked any of them (in terms of doing the job), however, in terms of employee benefits I would say that Southwest Airlines was by far the best, that is without question. Southwest Airlines and Sitel are 180-degrees apart when comes to measuring how well they treat their employees. At Southwest Airlines, from day one you start earning vacation and sick pay, you get medical, dental, and vision, flight benefits, and much more. At Sitel you have to wait 90 days to start getting even anything. You don't start earning vacation until you've been there six months. The company is a joke which is indicative of its high turn-over rate. At the Sitel I work at, there's twelve people that have a plaque on the wall for recognition of five years of service with the company. When I worked at Southwest Airlines there was close to 250 people when I reached my five-year mark. What does that say about Southwest Airlines and Sitel? At least for Sitel, not a whole lot. If that place was so great to work at then they wouldn't have to be hiring all the time to replace all the people that quit and got a better job. It's a people mill. But just to be objective, Southwest Airlines is a tough company to work for. As a RSA you're required to join the union, and for everything the union got you, the company wants something back.
Been there-done that

Watertown, WI

#76 Sep 21, 2008
you people obviously haven't worked for other companies. There are a lot worse companies out there. almost all companies could do a much better job training their coaches - but don't. Sitel does put forth some effort in this area. If you have a good site manager and a good regional VP you will have a good job. Most companies expect a lot more out of their associates. Most companies do a lot less to recognize their associates. Stop your whining - or get off your asses and find something else. Only you can change your own situation.
Nameless in Nashville

Nashville, TN

#77 Oct 6, 2008
I worked in the corporate office (ClientLogic - I left as the merger was in swing) for four and a half years and still look back and shake my head in disbelief/disgust! I have been gone well over two years now and from what I hear they split my position into two spots and have gone through three persons in one of them since I left. I was so miserable there. I missed days all the time. It made me physically ill to go to work there. I would cry. I would have nightmares. I never felt so degraded and belittled in my life. They expect one person to do the job of many and continually make you feel horrible if you can't handle it. In all the jobs I have ever held you could add all the days I missed and it wasn't anywhere near what I missed there simply over the shear dread of being there. I am in a great job now and love it and have maxed out on my reviews - both in terms of their expectations and in terms of raises. I never miss work. I really truly didn't realize how bad it was there until I got out. They made me question myself. I have done my job for years and felt good about myself but they took away my pride...my dignity...I ended up thinking I lost my capabilities. I thought I was a failure. I know many have left Nashville (I would love to see the turnover rates now!!!) but there are many that will stay. They won't realize the toll CL/Sitel has taken until they leave. I don't know what this class action is (they had one going when I left - may be the same one) but more power to those within the class! I am sure you deserve anything/everything you can get.
Andy from Dover

Glen Mills, PA

#78 Nov 8, 2008
It's been five months since I've worked for SiTEL in Milford DE, what color chip do I get for that? Never before has unemployment felt so good.
you are wrong

United States

#79 Nov 8, 2008
FMLA does not protect you against bonuses. FMLA is job protection status, to keep your benefits (health insurance, 401k,etc,) and your pay/position. FMLA does NOT say that a company would have to pay an attendance bonus because you took off of work because of your son's illness. Did it qualify for FMLA? Is it a "serious health condition"? No attorney in their right mind would take that case, because there is no case.
Dennis Justice wrote:
Oh, and I forgot about the attendance bonus I was denied because I took my son to the emergency room (he was bleeding too much from a tooth removal and the dentist was closed). DESPITE federal laws stating they cannot deny me bonuses like that (Family Medical Leave Act), they refused my $500 bonus. I should have quit then but didn't have anywhere to go and with a family with bills to pay and Christmas season at the time I had to stay. When I finally quit I took a month off to unwind (I came into some money), then a month to find a job. I needed the break after 5 years of hell.
you are wrong

United States

#80 Nov 8, 2008
Every company and every person is here to do a job. Sitel's job is to make money for the people who invested in the company (i.e. investors). Did you build those buildings, and buy 500 phones and computers? No. But someone else invested 500k,(yep, more than you will ever ever make), and expects to get that money back, and then some interest on it. Just like you don't work for free, neither does Sitel.
Nameless Employee wrote:
The reason this company stays in business is because they barely "squeask by" the rules of the labor labor and the employees who choose to stay really do need their jobs, so they tolerate whatever they are given to deal with.
When I first started, I was so impressed with the way management seemed to genuinely care about the people they hired and how NICE they really seemed - always stopping by to say hello and see how we were doing - did we need anything - if they thought we were unhappy with something or had a problem, they would personally address the issue and do anything to keep the employee's interest and the person from walking out the door! Then... after the minimal training (and I do mean minimal) was over and we were on the floor actually taking calls from customers - management seems to disappear and become unavailable - imagine that? And if you have a question or need help - believe me - you get MINIMAL HELP! Sitel does not care what you tell the customers you are taking calls from, as long as you take the call, get them off the phone and take the next call, inevitably allowing Sitel to meet their call quota with their specific client, so that SITEL can continue to receive their GENEROUS paycheck and then pay their employees the MINIMAL AMOUNT to keep them AMSWERING THOSE PHONES!
mojo

Pasig City, Philippines

#81 Nov 19, 2008
ryt
Chris Jo

Pasig City, Philippines

#82 Nov 19, 2008
i have work for Sitel and one thing that i have noticed is they'll gonna have you sell insurances or upsell something and they would only give you 1 dollar incentive, that sucks ryt?
i have worked for Sitel for about 7 months under the SEARS accnt and it isnt a good experience!
Elizabeth

Henderson, NV

#83 Dec 3, 2008
My husband used to work for Sitel till they fired him and made fraudulent claims to the unemployment division about why he was fired. We are going after them for wrongful termination, denial of benefits and lost wages. Watch out, anyone who works there - their favorite trick is to fire you when a campaign is ending and lie about the reason to get out of paying unemployment benefits. This time, they picked the wrong person to try it on. I know the law, and I am going to use it to make them pay what they owe. If any of you out there are in the same boat, don't roll over and take it - get a lawyer - call the TV and radio stations - call the Labor Department, the governor, your representatives - make a noise until Sitel can't drown you out, and people can no longer ignore you - that is the only way we are ever going to stop them from doing this. They told us they are not afraid of lawyers. But if enough of us say enough is enough, they will be. If enough of us speak out, they will be investigated and brought to justice. But you have to SPEAK OUT!!!!!

“Stop Moving Here!”

Since: Oct 08

Asheville, NC

#84 Dec 6, 2008
Great. Sitel is now hiring. Let's bring in some more poor folks to work for slave labor wages and have a big write up about how great these people are for bringing jobs to the area. Yay. We should be so lucky right? When was the last time any company came to the area and paid enough money for a person to rent an apartment on their own? Or buy a box of Pop Tarts for that matter? Can't remember? Neither can I.

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