rude and uneducated
knox county water

United States

#1 Jan 23, 2013
Does anyone else think the lady (C) that works there is rude and does not know what the meaning of some of the policies and procedures mean. Does she treat anyone bad or am I the first? She clearly has issues working with the public and low income customers. She will be rude to the wrong person some day.
knox county water

United States

#2 Jan 23, 2013
The water company has a set of policies and procedures that they are obligated to follow. I have recently contacted our State Representive of KY in hopes of getting to the bottom of how they can continue to break these policies and procedures without being punished. There is many things you as community do not about the way your water company has just(been doing things their way) to cause you greive if you are struggling to pay your bill. Even if you pay your bill they are still shuffling the procedures around to get more money from you and use their position to abuse you. I am new to this area and I have had a couple of hardships with my bill. But I have always made it right and I have been humilated by C that works there both times. She is uneducated and does understand the meaning of the polcies and proceedures that she as an employee is obligated to follow. She has made that company ( or herself) a lot of money by twisting the policies to make us pay more. I am in the process of researching the actions she has taken with my particular situation .I have contacted people that I think will shed light on there dealings. Just so you know., She has no right as an (Employee) to mistreat or mis represent your situation as a customer. She cant legally hold your water on you unless it is a policie made by the company (not her) The state representive has told me this personally and we are going to use my situattion as an example of how she does try make it her rules and not the companys. It is wrong how she treats the people of this community and I intend to prove that she has been abusing her position and hopefully get her reprimanded or fired. I will post the policies and procedures (with an explanation) on my face book and make them public when I have all in my possession.

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