Review: A On Call 25-8 Computer Repair

[Inexperienced User]

oncall 25/8 has been remarkable every time I have called. It has been extremely helpful both in my home and when done remotely. I highly recommended this company. It is very professional.

[Ken Latta]

I stumbled across this firm the first time while riding down Duke St. in Alexandria...needed help with a power supply on a computer. They found a new one that would work, threw it in the computer, and I was "out the door". Couldn't quite believe that I had located a neighborhood place for computers that felt llke my helpful service station mechanic. Months later, I pulled out a 35mm slide scanner that I had purchased a few years ago to prepare a "eulogy" program - and now it wasn't working. Went thru back-and-forth with Konica/Minolta - took it to the photo shop, who sent it off, and I was told to expect a $186 repair. On the phone, I asked if they had checked the power supply - they did on on the spot, but had no replacement nor alternative to the $186. So I had them send it back to me. With no thought that OnCall25/8 knew anything about these devices, I drove over. Within about 10 minutes they had rummaged around and found a power supply that worked just fine, and I had to insist that I pay them at least something. Walked out less $10 with a working machine and now I can transfer all my old family slides. Thanks, guys - glad you are in the neighborhood.

[David Cook]

I received very prompt service in terms of both an estimate and actual repair for replacement of my hard drive. They were very courteous and professional and explained every program they loaded on my new hard drive. I would definitely recommend them to a friend and use them again.

[WORST EXPERIENCE EVER]

* Customer service is highly lacking. The phone operator(s) are rude and incompetent.
* Computer was misdiagnosed. Was told I had a software issue, but it was really a hardware issue.
* Outrageous repair fees. I could’ve bought a new computer for what they were asking.
* I had to pick up my computer even though my contract stated that they would drop it off. Even though I called the DC location to have my computer repaired, it ended up at their VA office, of which is NOT metro accessible.
* Computer damaged when I picked it up.
I DO NOT RECOMMEND USING THIS COMPANY. Their service is so poor, I wouldn’t be surprised if they made the bulk of their money off diagnostic fees.

[Cesar C]

Yo había tenido muchos problemas con mi computadora personal, lo cual me ocasionaba frustración y perdida de tiempo ya que día a día el asunto se me complicaba cada vez más.
Tenia miedo de perder la información que llevaba dentro del disco duro, pues habian pasado muchas horas por no decir meses de trabajo que llevaba acumulado en el C drive sin haberle sacado antes algún tipo de respaldo y eso me llenaba aún mas de angustia ya que el virus que había cogido la computadora avanzaba cada vez con mas fuerza y amenazaba con limpiar mi información.
Después de varios intentos por contactarme con alguna empresa que me diera asistencia en español, logre conectarme con esta empresa la cual desde un principio me trato de manera muy profesional, logrando arreglar mi computadora de una manera rápida y económica sin ningún riesgo de perder la información que acumulaba por varios meses de trabajo. Ahora me encuentro muy feliz y satisfecho de haber encontrado una empresa local que me ayuda con todas las necesidades que un computador requiere.

[John Amoah]

onCALL did a good job fixing my laptop that had an issue getting a printer working. They were able to do it quickly and within my budget. Great job, great service!

[Megan H]

It was two days before I had to fly to Japan, when I dropped my laptop and broke the LCD screen. It was a pretty big crisis for me, since I had non-stop meetings in Tokyo that would leave no time to fix the screen once I was in Japan, and being without my computer would have been more than a small problem. OnCall turned out to be real lifesavers. I had only less than a day in DC. I found them through google, and called them the day before I was flying in; they were very accommodating. I was able to have Gateway rush deliver my new LCD to OnCall, who installed it for me very promptly and professionally . My laptop was repaired without any problems or delays. They were truly a pleasure to do business with, and I recommend them highly.

[carina gutierrez]

these guys really know what they're doing. they explained everything to me before they released my pc after they fixed it. they had my computer fixed and im very satisfied how my pc works now, faster than ever. i highly recommend them!

[Dana]

My cat peed on my boyfriend's laptop--while it was open, right on the keyboard! He took the laptop to Best Buy, initially. They kept it for 2 weeks, sent it to Kentucky and back, only to tell us they wouldn't touch it. They wrapped it in a bright plastic bag and labeled it a biohazard.

So I took the laptop to On Call 25/8. I had first called after hours but got a tech on the phone quickly. He kinda chuckled at my situation but promised to help. They were friendly guys, did the diagnostics within 48 hours as promised, and a couple days later the laptop was fully cleaned and fixed. I think their rates were competitive. It may seem a little expensive, but it was a lot of labor and they did a great job!

The laptop is fine and the boyfriend isn't so mad anymore (though he and the cat are not on great terms...)I recommend On Call 25/8 and would use them again!

[lady in alxandria]

this place is not honest and SO RUDE!!!

there is no standard price. they didnt provide free dignostic. didnt explain anything. just force you to fix it. and incrediblely high charge!! what is free if you dont know what is wrong with your computer? it is completely suck!!! DONT GO EVER!!