wild blue

[ANGRY SUBSCRIBER]

Anyone in the Jacksonville, Il. area thinking about subscribing to Wild Blue internet service, should rethink their decision. We have their service since June, and had problems from the start. After 1 month, and bad connection we called Wild Blue to come and take care of the problem. It took over a week to get someone out to fix it. The installer didn't do his job right, but it was us, who had to pay for the service we didn't get. At that point we fianlly was getting a decent connection, then Wild Blue said we used to much bandwidth, and slowed our connection down. I find this hard to believe, but it was our word against theirs. At a cost of $80.00 a month, we should be entitled to use more than they are giving. Aug. 26th, our service quit completely. After repeated calls, they tell us, they are working on back orders for Aug. 1st, and could be another 2 months before they will be able to even come out and see what the problem is, and they are still charging the $80.00 monthly charge. I tried to get out of the contract since they have not provided us with the service they presented but was told we do not fit their CRITIRIA for waiving the termination of serice. My question to them is, what service are they providing? When I questioned the person again today, she said we signed a contract, and basically we are screwed. If they don't fix it in the next two months, its no sweat off of their back. They will continue to collect their payment, while we sit and wait for a phone call saying they might fit us in their schedule in the coming months. Another excuse I heard was the parts are on back order and they can't do anything about that. How do they know what parts they need, unless they have had so many problems with everyone else.
My advice, if you are thinking of this service, don't waste your time. Their customer service isn't worth the paper they write on. If you do get ahold of customer service, be prepared to be on hold for atleat 30 minutes. I believe they put you on hold that long so you will give up and hang up so they don't have to deal with anyone.
These people are very rude and do not care about their customers. I will continue to call them daily as I have for over 3 weeks now. In the 3 months this satellite was put in, we have gone 4 weeks without service, bandwidth cut down for 4 weeks, and slow connection for the rest of the time. Dial up is not the best, but atleast if my phone goes out, I can call the phone co. and get it taken care of. Wild Blue Sucks!

[Jim Ballantyne]

I live in an isolated area and wildbule was pretty much my only choice. It was better than 21kb dial-up. Four months ago we were able to connect to cable. This is where the problems all started. Since canceling service I have continued to get billed! Since it was set-up for direct withdrawal from my checking account they continued to make withdrawals. Now that I canceled theie access at the bank I now have them withdrawing from my credit card. Try getting a refund!! I've been waiting for three month for the first one they promised. DON'T SIGN-UP IF YOU EVER WOULD THINK ABOUT CANCELING SERVICE. Did I mention the average wait time with billing is 55 minutes?

[Tim Miline]

I signed on with With Wildblue about 1-1/2 years ago and had good service. My problems started when I canceled after a years service after the contract had expired. Never in my life did I ever think it would be the most difficult thing I have ever tried to do! Each month I still get a direct withdrawal from my checking account for service that was canceled!! Anybody signing up should think twice!! Did I mention once a person is transferred to the billing department the average wait time is 50 minutes. UNLESS THIS IS YOUR ONLY CHOICE DON"T GO THEIR!! I'm in my 6th month of fighting to get refunds for a closed account. The support service is terrible and trying to find a person without an excuse is impossible!!

[Barry Million]

WILD BLUE SUCKS!!! Writing this while on hold for Wild Blue: we had service for about 2 months when a flash flood destroyed our house. Telephone and Dish Network were there in no time and connected us at our travel trailer we had to move into-no charge and very empathetic to our situation. Wild Blue wanted $500 to come out and reconnect. We aid no way, have been paying for about 9 months with no service. Cancelling today and making sure they DO NOT take any more money out of our account.
WARNING TO ANYONE CONSIDERING WILD BLUE-DO NOT DO IT, YOU WILL BE DISAPPOINTED!!