Review: Semrow Family Vision

Review: Semrow Family Vision

Posted in the Ankeny Forum

Anonymous

Des Moines, IA

#1 Nov 7, 2012
I had such a terrible experience at Semrow Family Vision. I wear glasses and wanted to switch to contacts, but neither doctor was willing to spend the amount of time that I needed to find a comfortable fitting contact. When I was trying out a trial lens, I expected the doctor to follow-up with me and make sure the contact fit properly so that I could move forward with wearing contacts. Instead, I was the one following up with them. Their customer service is poor and needless to say... I am still contactless after spending over $100 in their office.
Kayyyy

Elsie, MI

#2 Dec 11, 2012
I will never go to this place again. They will not release my contact RX to me because they are engaged in the practice of trying to get customers to only order their contacts through them. I have had two visits now and this last time I was told that I will need to have another visit for them to release my RX so I can order from a place where the price is significantly less. Shaima, Sherma, Sherpa, whoever she is that works the late part of the day, is very rude, doesn't know what she's doing, and feels the need to express to her customers how bad of day she's having. This place is a joke.
Sporals

Omaha, NE

#3 Dec 19, 2012
If you paid for the examination, you are legally entitled to the prescription without having to use any associated businesses that they are trying to use to sell your contacts. Contact the Iowa Stat Attorney's office.
cha

Des Moines, IA

#4 Apr 17, 2014
I shows up twice to pick up contacts and they closed 15 min early. I called to explain the situation and they basically called me a liar. The guy at vision 4 less even tried to help me and he knew they were closed early. I was going out of town the next day and they wouldn't mail them to me unless I paid a fee. I think they should've mailed them since it was their fault. I never had a follow up with contacts and I had expressed that one didn't fit correctly. All in all nor customer service based at all

Tell me when this thread is updated:

Subscribe Now Add to my Tracker

Add your comments below

Characters left: 4000

Please note by submitting this form you acknowledge that you have read the Terms of Service and the comment you are posting is in compliance with such terms. Be polite. Inappropriate posts may be removed by the moderator. Send us your feedback.

Ankeny Discussions

Title Updated Last By Comments
News Ankeny to tackle teen drinking (Oct '06) Mar '16 Concerned citizen 8
News Business owners challenge Altoona, police offic... (Apr '12) Feb '16 Annonymouse 5
News Once in a blue moon ride Feb '16 Madrid Fault acti... 1
Review: Fletcher Estates Apartment Homes (Apr '14) Feb '16 Tyra Jones 6
News Trump, GOP leaders realizing they may need each... Jan '16 Duchess of Glouce... 2
Polk City you are about to loose your police de... (Sep '15) Sep '15 Bluetooblue 1
News Exclusive: U.S. to shift 50 staff to boost offi... (Sep '15) Sep '15 Eleanor 1

Ankeny Jobs

More from around the web

Personal Finance

Ankeny Mortgages