Review: All-Star Heat & Air

Posted in the Amarillo Forum

Robert Hall

Happy, TX

#1 Jan 31, 2010
DO NOT CALL THESE GUYS ARE SCUM
Chelsea

Canyon, TX

#2 Jun 15, 2010
We had a terrible experience with All-Star Heat & Air. They came out to our home 3 times in 2 weeks for the same problem, A/C was not cooling. Each time they stated my freon was low and that was the only problem. Finally, they explained I would have to go out to my unit and hose it off with cold water for the rest of the summer for it to work properly. They were very disrespectful and will NEVER come into my home again. I had another local company come out and they found a huge opening in my attic unit that was circulating 150 degree air and trying to cool down the attic. The instant the opening was sealed, the A/C vents in my home were 100% cooler. Thanks to Newmann Heating & Air my family will rest peacefully for the rest of the summer. DO NOT EVER USE ALL-STAR HEAT AND AIR!!!
Adam

Williamston, NC

#4 May 2, 2011
My heater was not working right and a cold front was to come that night. I called All-Star and they got to me the same day. the part was not in town so it was needed to be ordered. They went above and beyond to make sure my family stayed warm that night with heaters!!! They got the part on a Saturday and came the same day to fix it!!! Thank you All-Star! Great people and wonderful prices!
Aaron

Eureka, CA

#5 Jun 20, 2011
I cannot imagine anyone leaving a negative review about All Star, they always get to me by the next day when i need them, they always fix the problem and thier prices are always very reasonable. I own many rental properties in town and all of them have ac problems so im always appreciative when they are able to help me out. I would definately reccommend them anybody who asked!
Jane

Amarillo, TX

#6 Jul 29, 2011
I seriously can't believe this company is still in business! Terrible work & even worse customer service.
drugs are bad mmkay

Van Nuys, CA

#7 Jul 31, 2011
Chelsea wrote:
We had a terrible experience with All-Star Heat & Air. They came out to our home 3 times in 2 weeks for the same problem, A/C was not cooling. Each time they stated my freon was low and that was the only problem. Finally, they explained I would have to go out to my unit and hose it off with cold water for the rest of the summer for it to work properly. They were very disrespectful and will NEVER come into my home again. I had another local company come out and they found a huge opening in my attic unit that was circulating 150 degree air and trying to cool down the attic. The instant the opening was sealed, the A/C vents in my home were 100% cooler. Thanks to Newmann Heating & Air my family will rest peacefully for the rest of the summer. DO NOT EVER USE ALL-STAR HEAT AND AIR!!!
HAD THEY OF CLIMBED THROUGH YOUR ATTIC AND THERE WOULDNT HAVE BEEN A PROBLEM WOULD YOU BE ON HERE COMPLAINING ABOUT THE UNNECCASSARY THIRTY MINUTES THAT IT TOOK THEM THAT YOU WERE CHARGED FOR?
birdwatcher

Amarillo, TX

#9 Dec 6, 2011
This is a lousy company to work with. They came out and over charged my ac and the ac would not work right. We called First American again and we had to get a real ac company to come out and fix the mess that all star screwed up on. I chewed First American out for having all star as one of their companies. All star should never be allowed to enter anyone's home to work on any heating and ac. If you ever get a call from them hang up immediately and get another company to service your system.
Happy customer

Euless, TX

#11 Sep 19, 2012
bad people wrote:
all star heat and air are bad bad people and a bad bad company!!! they charged me and then told me that there was nothing that they could do. But they took my money and as far as the owner chuck he is a crook!!! smells like beer everytime he had been to my house, a total of 4 times, b4 they took my money and told me that they could do nothing for me. and as far as his helpers drugs must be there coffee cause between the owner smelling like beer and the helpers smelling like weed... I would not let these people in my dog house let alone my home!!! DO NOT TRUST ALL STAR HEAT AND AIR!!!!
this is complete slander. Allstar is a very professional company, who is recommended not only by first American homebuyers, but majority of private havc technicians in Amarillo.
Jackson

Amarillo, TX

#12 Oct 1, 2012
I had All Star Heat and Air out for an emergency this weekend. They were here within the hour on a Sunday. Had the problem take care of in minutes. Great on-time customer service. Excellent prices.
Jack Dempsey

Amarillo, TX

#13 Nov 2, 2012
Happy customer wrote:
<quoted text> this is complete slander. Allstar is a very professional company, who is recommended not only by first American homebuyers, but majority of private havc technicians in Amarillo.
This is a crappy company and just as crappy service
Jack Dempsey

Amarillo, TX

#14 Nov 2, 2012
Read the BBB report yourself. What reason would they have to lie about this crappy company

http://www.bbb.org/texas-panhandle/business-r...
Steph

Amarillo, TX

#15 Nov 26, 2013
My heat went out on a Saturday. All-Star did not even respond to the call from the home warranty company until Monday. When I questioned him about it he said he does NOT work on Saturday or Sunday. He only answers calls between 8-5 on Monday through Friday. He also stated this on a complaint filed with the BBB. It has been in the 20's, if not lower for the last 4 days I have been without heat. Each time the owner has been contacted he has been extremely rude. He has not gone out of his way to do ANYTHING to get heat in the house. I have 5 children under 13 living in the house. He does not seem to be concerned about this either. If I were not having to go through the warranty company I know for a fact it would have been taken care of the day I lost heat in the house. I have called around and ask other companies, but at this time my hands are tied.(Which he seems to be competely aware of since he said "you are not paying me, the warranty company is, so if you have a problem, contact them.")

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