very un happy

United States

#1 Aug 17, 2010
I took my van in on a Monday,they said it would be looked at Tuesday . morning than Wednesday, than Thursday and now Friday .It may be done . had other friend take there vehicle in and only took half a day . it seems you have to know someone or they just make so much money they do not need your business. I was told by at least a dozen people how great they are ? They did not even put the in side of the van were you get to the engine on right . Me as a girl that know nothing had to put it together. Never again will i ever take even a wagon to them to have fixed !!!!

Houston, TX

#2 Aug 19, 2010
I too am very unhappy with their service. I used to go there all the time with my vehicles, but not again. Since the father, Franz, retired, and his son took over, it has gone downhill from there. Franz made sure cars were repaired correctly and was reasonable with thier prices. Now that the son, Travis, has taken over, he seems to be money hungry. I am a disabled single mother of 3 and many times before Franz would fix my car and let me make payments to him. I always paid when I said I would and he never had an issue with it. I took my car in and was told they would not work on it until the money was all paid for the repairs. When I told them I would need to make payments, I was told no, and to come get my car. I will go else where for repairs. They have lost so much business when Franz retired. It wont be around much longer. No one there cares about the people or cars, it is all about the money. Sad that they turned out like they did. Beware if you take your car there, they are way overpriced and dont show the care for vehicles that they once showed.

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