Heartland Towing and Recovery

Heartland Towing and Recovery

Posted in the Altamont Forum

trsh77

Carbondale, IL

#1 Mar 25, 2013
Heartland Towing and Recovery hooked a "J" hook up to the front axle of our car. Had the driver and company done it right they would have used a "T" hook on the back side of the car for proper towing (owners manual). Also, the driver didn't have balls enough to admit his mistake.....rather he lied to my husbands face, his boss, and the state trooper that he used a "T" hook and the axle was already like that. I understand that people make mistakes.....own up to it is all I am asking. Make it right. We have to figure out how we are gonna afford a new axle now. I am so so furious and upset by there unprofessionalism and disrespect.

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